Cisco ThousandEyes

Score9 out of 10

289 Reviews and Ratings

What is Cisco ThousandEyes?

Cisco ThousandEyes empowers organizations to assure every digital experience across every network, everywhere, every time.

Categories & Use Cases

Media

Screenshot of Global availability issues for users trying to use Slack application.

Screenshot of The path visibility feature pinpointing where in the transit path an outage or event is occurring.

Screenshot of ThousandEyes Internet Insights™, which combines a massive data set with algorithmic outage detection to provide near real-time insights into a business's SaaS applications. and networks. Internet Insights can be used to manage digital experience at Internet scale.

Screenshot of ThousandEyes Event Detection diagnosing events as server or network issue.

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Screenshot of Global availability issues for users trying to use Slack application.

#1 most frequent

Finance and Insurance

17.3%

185 installations of 1,071

“In our organization, we use Cisco ThousandEyes for Network troubleshooting both internally and externally (ISP/SaaS facing).”
— VP of Enterprise IT, Washington Trust Bank (1001-5000 employees)

#2 most frequent

Professional, Scientific, and Technical Services

17.1%

183 installations of 1,071

“Less time to troubleshoot”
— Network Admin, NA (1-10 employees)

#3 most frequent

Information

14.5%

155 installations of 1,071

Hector Alvarenga

Postsales engineer in Product Management at Tigo (10,001+ employees employees)

Use Cases and Deployment Scope

We use it to evaluate the user's connection experience.

Pros

To evaluate web services
to troubleshoot connection problems
to verify internet connection

Cons

Views design wizard
endpoint agent that can use many dashboards
enterprise agent that have a GUI explorer to do tests

Return on Investment

Is the easiest way to evaluate services consumed by users.
Really easy tool to understand the network's behavior.
An excellent way to test web server's new deployments.

Alternatives Considered

Cisco ASA 5500-X with FirePOWER Services and Fortinet FortiGate

Other Software Used

Cisco AnyConnect, Cisco Identity Services Engine (ISE), Cisco Cyber Vision

Marcelo Soares

Network Analyst in Information Technology at Vale (10,001+ employees employees)

Use Cases and Deployment Scope

Helpd to identify issues on my infrastructure or not

Pros

Dashbords
MCP integration
Azure Cloud monitoring

Cons

Improve observation of network issues
Identify problems with some clicks
Easy confirmation

Return on Investment

High cost of licensing

Alternatives Considered

Elastic Security

Other Software Used

Microsoft 365, Zabbix

Perry Yazzie

Systems Supervisor in Information Technology at NTUA (501-1000 employees employees)

Use Cases and Deployment Scope

Use Cisco ThousandEyes more for troubleshooting complex issue. Due to supporting coverage for 27000 square miles with mtn tops, scada, AMI, and two way radios

Pros

Narrows down to the issue
Pinpoint next steps
Location

Cons

Reporting
More license to evaluate
ON prem

Return on Investment

SLA imporovement

Alternatives Considered

Cisco DNA Analytics and Assurance

Other Software Used

Cisco Prime LAN Management (discontinued), Splunk Enterprise, Cisco Secure Cloud Analytics

Usability

Leonardo Cruz

networking in Engineering at cast (201-500 employees employees)

Use Cases and Deployment Scope

we are starting to use this tool and it is helping a lot

Pros

DNS problems
network issues
voice latency problems

Cons

may something more use for units understanding

Return on Investment

positive - simple to check
negative - unit part license

Alternatives Considered

Cisco Catalyst Center

Other Software Used

Webex App, Cisco Catalyst Center, Cisco Communications Outsourcing

Andrew Bergh

Network Engineer in Information Technology at CACI Federal Inc (10,001+ employees employees)

Use Cases and Deployment Scope

We use Cisco ThousandEyes to proactively monitor our network from a user's perspective, which is important because traditional monitoring solutions like SNMP monitoring don't always show the full picture of what is going on.

Pros

Site-to-site speed testing
Ability to install agents on Cisco devices directly
Great user interface and display of metrics

Cons

Licensing and metering for usage is very restrictive
AI assistant -- automatic context of the page you are viewing
Better insights from Endpoint Agents on processes and system information

Return on Investment

It's difficult to quantify because we supply internal infrastructure to corporate users

Alternatives Considered

Zscaler Digital Experience (ZDX)

Other Software Used

Wireshark

Catchpoint

Kentik

Dynatrace

Cisco ThousandEyes

What is Cisco ThousandEyes?

Categories & Use Cases

Media

Most Frequent Users

Finance and Insurance

Professional, Scientific, and Technical Services

Information