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Collect.chat has proven to be a game-changer for users, saving them both time and money by efficiently connecting with clients. With a …
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Free
$0
Cloud
Lite
$24
Cloud
per month
Standard
$49
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Collect.chat?
Collect.chat Features
- Supported: Dashboard
- Supported: Feedback Management
- Supported: NPS Survey Structure
- Supported: Negative Feedback Management
- Supported: Reporting/Analytics
- Supported: Survey/Poll Management
- Supported: Surveys & Feedback
- Supported: Text Analysis
Collect.chat Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Collect.chat has proven to be a game-changer for users, saving them both time and money by efficiently connecting with clients. With a reported 40% increase in monthly sales, users have praised the platform for its ability to convert website visitors into leads effortlessly. By seamlessly integrating a chat experience into their websites, users have found Collect.chat to be a quick and easy solution that provides a self-coded appearance unlike other chat options. This not only enhances the user experience but also eliminates the need to run ads for lead generation, resulting in significant cost savings.
One of the standout use cases of Collect.chat is its effectiveness in lead generation. Users have found that the platform allows them to collect valuable insights about their customers, enabling them to narrow down their customer base and re-market accordingly based on the advice provided. This targeted approach has proven to be highly effective in increasing lead generation and sales. Additionally, Collect.chat has been widely used for support purposes, providing a convenient solution for addressing various business queries. With the availability of a 24/7 sales and support bot, users can obtain the information they need in real-time, eliminating the need to wait for an email response.
What sets Collect.chat apart is its engaging user experience that successfully converts website visitors into leads through automated lead information collection. Users have appreciated the personal touch it brings to their websites, prompting potential customers to provide their email addresses for lead generation. This personalized approach has outperformed static online forms and other chatbots, offering a more interactive and effective solution for capturing incoming leads and collecting subscribers. Overall, Collect.chat has become an invaluable tool for businesses looking to streamline their lead generation process and enhance customer support efforts.
Unique and Powerful Templates: Users have consistently praised Collect.chat for its unique and powerful templates, which make it easy to set up and use the software. Several reviewers mentioned that these templates were a standout feature, allowing them to quickly create chatbots tailored to their clients' needs.
Excellent 24/7 Customer Support: The 24/7 customer support provided by Collect.chat has been highly appreciated by users, who describe it as excellent and amazing. Many reviewers specifically mention the fast response times and clear explanations provided by the support team, making them feel well taken care of.
Significant Increase in Monthly Subscriptions: After using Collect.chat, many users reported a significant increase in monthly subscriptions for their businesses. One user even stated a 40% increase in subscriptions as a result of implementing the software. This positive impact on business growth is consistently highlighted by multiple reviewers.
High Pricing: Some users have expressed concern over the high pricing of Collect.chat compared to its competitors. They feel that the cost for the full version is not justified and find it to be a drawback in their decision-making process.
Limited Customization Options: The basic subscription of Collect.chat does not offer much room for changing the design or branding of the chat widget. Users have mentioned that they would like more flexibility in customizing the appearance and branding of the chatbot to match their website's aesthetics.
Lack of Advanced Intelligence: Users have voiced their desire for a more intelligent chatbot that is capable of doing more than just following rule-based systems. They suggest adding logic and the ability to answer intelligently based on keywords, similar to a search engine, which would enhance the overall user experience.
Users have made several recommendations based on their experiences with the software. One common recommendation is to conduct due diligence to determine specific needs before making a decision. Users suggest thoroughly researching the features and capabilities of the software to ensure it aligns with their specific requirements. This will help users make an informed decision and select the most suitable solution for their business.
Another recommendation is to consider larger vendors for large businesses with defined needs. Some users recommend exploring larger vendors who may offer more robust features and support tailored to the requirements of larger businesses. This can provide a greater level of scalability, customization, and integration options for companies with complex needs.
Additionally, users advise trying the software for a month before committing to a longer subscription. Users recommend taking advantage of trial periods or short-term subscriptions to test the software and evaluate its performance and suitability for their organization. This allows users to get hands-on experience with the software before making a long-term commitment.
In addition to these recommendations, users also suggest planning out the chat bot script before using the software to ensure a smooth implementation process. Furthermore, improving the user experience of the software has been suggested as an area for improvement by some users.