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Combodo  iTop

Combodo iTop

Overview

What is Combodo iTop?

Combodo is an editor of ITSM open source solutions headquartered in France. In addition to advising and assisting companies in ITIL to improve their services and better control their information system, they offer iTop, their flagship open source ITSM software…

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Recent Reviews
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Pricing

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What is Combodo iTop?

Combodo is an editor of ITSM open source solutions headquartered in France. In addition to advising and assisting companies in ITIL to improve their services and better control their information system, they offer iTop, their flagship open source ITSM software solution.

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Combodo iTop?

Combodo is an editor of ITSM open source solutions headquartered in France. In addition to advising and assisting companies in ITIL to improve their services and better control their information system, they offer iTop, their flagship open source ITSM software solution.

Combodo iTop Video

Visit https://youtu.be/o8PbHXUozhI to watch Combodo iTop video.

Combodo iTop Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Combodo is an editor of ITSM open source solutions headquartered in France. In addition to advising and assisting companies in ITIL to improve their services and better control their information system, they offer iTop, their flagship open source ITSM software solution.

Combodo iTop starts at $0.

Jira Service Management, Zendesk Suite, and GLPI are common alternatives for Combodo iTop.

Reviewers rate Change requests repository and Change calendar and Service-level management highest, with a score of 10.

The most common users of Combodo iTop are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(3)

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
Malik Nate | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The best hub to build a single solution that covers various customers while protecting the confidentiality essential to every organization. Designed by very professional IT people to manage the complex shared infrastructure. Has the ability to analyze the impact of an incident or a change on various services and contracts that you have to fulfill.
  • Change management.
  • Fully configurable configuration management.
  • Service and contract management.
  • CSV import tools for any data.
  • Data synchronization.
  • Graphical impact analysis.
It is always at the heart of operational activities for the service center strives to establish a single repository shared by all teams that allow you to define offerings that can fit each customer. Has satellites that have the capacity to synchronize central control with [the] remote customer to provide them with solutions linked with your operations.
  • Consistency audit to check data quality.
  • Configurable SLA management.
  • Help desk and incident management.
Incident and problem management (7)
100%
10.0
Organize and prioritize service tickets
100%
10.0
Expert directory
100%
10.0
Service restoration
100%
10.0
Self-service tools
100%
10.0
Subscription-based notifications
100%
10.0
ITSM collaboration and documentation
100%
10.0
ITSM reports and dashboards
100%
10.0
ITSM asset management (3)
100%
10.0
Configuration mangement
100%
10.0
Asset management dashboard
100%
10.0
Policy and contract enforcement
100%
10.0
Change management (3)
100%
10.0
Change requests repository
100%
10.0
Change calendar
100%
10.0
Service-level management
100%
10.0
  • Has tickets that report requests and bugs .
  • Has documentation that covers official extensions.
  • Customizable CMDB.
  • Guidelines.
Each member of [the] IT team members can define their control screens with the information that is relevant to them. The lifecycle of the tickets or the list of tasks to perform for the achievement of a process can be set to fit each organization. Gives users a simple way to formulate intervention requests and to follow progress.
adam grant | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It's stand out with its convenience to cost track on assets. Smart and more incredible with managing virtual servers. Great with ease of deployment. Excellent with workflow management.
  • For it's credibility with workflow management
  • Lovely for it's convinience with discovery of virtual servers
  • Reliability with asset tracking.
  • Intuitive user interface
  • It's a great opportunity with tracking assets.
  • Excellent but requires someone with skills to configure
  • Magnificent with deployment m
It's super-efficient with workflow management. Magnificent for its convenience with the connection of network on a wider range. Great with ease of deployment Excellent with its intuitiveness for managing databases.
  • It's convinience with covering wider range of network.
  • Terrific with database recovery and backup
  • Simple configuration.
  • Reliable with tracking assets
Incident and problem management (7)
100%
10.0
Organize and prioritize service tickets
100%
10.0
Expert directory
100%
10.0
Service restoration
100%
10.0
Self-service tools
100%
10.0
Subscription-based notifications
100%
10.0
ITSM collaboration and documentation
100%
10.0
ITSM reports and dashboards
100%
10.0
ITSM asset management (3)
100%
10.0
Configuration mangement
100%
10.0
Asset management dashboard
100%
10.0
Policy and contract enforcement
100%
10.0
Change management (3)
100%
10.0
Change requests repository
100%
10.0
Change calendar
100%
10.0
Service-level management
100%
10.0
  • It's great and terrific for IT asset management
  • Great with discovery of virtual servers.
  • Terrific with workflow management.
  • Intuitive dashboard.
It's magnificent for its intuitiveness with workflow management. Terrific for its greatness for network discovery. Excellent with asset tracking.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use it for IT issue tracking and ITSM
  • Open source
  • Issue Tracking
  • Integrations
  • UI, the UI is outdated and clunky
  • Multi Tenancy. The app is not multi tenanted in a elegant way
  • Automation. I really think that they can add some more automation
I think that it is very well suited for smaller companies who want a help desk stack with a monitoring integration like Zabbix for a completely open-source stack. I do not think that it is particularly well suited for large organizations where more robust helpdesks are available. ServiceNow may be a better option for a larger organization.
  • Open source
  • Community Edition
  • Change management
Incident and problem management (7)
90%
9.0
Organize and prioritize service tickets
90%
9.0
Expert directory
90%
9.0
Service restoration
90%
9.0
Self-service tools
90%
9.0
Subscription-based notifications
90%
9.0
ITSM collaboration and documentation
90%
9.0
ITSM reports and dashboards
90%
9.0
ITSM asset management (3)
76.66666666666667%
7.7
Configuration mangement
80%
8.0
Asset management dashboard
70%
7.0
Policy and contract enforcement
80%
8.0
Change management (3)
100%
10.0
Change requests repository
100%
10.0
Change calendar
100%
10.0
Service-level management
100%
10.0
  • We have been able to immediately see better handling of change Requests
  • We are able to see incidents more clearly
  • Integrations with existing stack brought quicker time to production
You can not beat [Combodo iTop] community edition in terms of features. It is a great piece of software that has its place for any company that needs to get a helpdesk up and a budget is a big concern.
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