GLPI great ticketing solution
GLPI is our internal IT support and ticketing solution, we also use it as an inventory of computer equipment and applications. It is a …
Starting at $23 per IT agent/per month
View PricingOverview
What is GLPI?
GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
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Reviewer Pros & Cons
Pricing
GLPI Network Cloud
$23
Cloud
per IT agent/per month
Basic
$1,455
On Premise
for <10 IT agents; <500 IT assets
Standard
$4,365
On Premise
for <50 IT agents; < 5000 IT assets
Entry-level set up fee?
- $1,200 per installationOptional
For the latest information on pricing, visithttps://glpi-project.org/subscriptions
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Looking for GLPI demo? Try it on GLPI Network Cloud!
YouTube
Demo Glpi
YouTube
GLPI Apresentação inicial
YouTube
Creacion de ticket en GLPI 10. (interfaz estandar) Demo V2
YouTube
demo glpi install Win7 Serveur Plugins Agent sept 2016
YouTube
Demo GLPi
YouTube
Product Details
- About
- Competitors
- Tech Details
- Downloadables
What is GLPI?
GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
GLPI Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Self-service tools
- Supported: ITSM collaboration and documentation
- Supported: ITSM reports and dashboards
ITSM asset management Features
- Supported: Configuration mangement
- Supported: Asset management dashboard
Change management Features
- Supported: Change requests repository
- Supported: Service-level management
Additional Features
- Supported: Knowledge Base
- Supported: Project Management
- Supported: LDAP
- Supported: Financial Management
- Supported: Software & licences management
- Supported: Kanban board
- Supported: SSO
GLPI Screenshots
GLPI Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux |
| Mobile Application | No |
| Supported Countries | Global |
| Supported Languages | Global |
GLPI Downloadables
GLPI Customer Size Distribution
| Consumers | 20% |
|---|---|
| Small Businesses (1-50 employees) | 20% |
| Mid-Size Companies (51-500 employees) | 50% |
| Enterprises (more than 500 employees) | 10% |
Comparisons
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Reviews and Ratings
(5)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Recommendations
Users frequently recommend GLPi for several reasons. Firstly, they believe it is a recommended option for companies starting to integrate their technological part. This suggests that GLPi offers valuable features and capabilities for organizations looking to streamline their IT operations.
Secondly, users recommend using GLPi for help desk management and IT inventory management. This indicates that the software is effective in handling support tickets and keeping track of IT assets.
Lastly, users find GLPi excellent for asset management. This implies that the platform provides comprehensive tools for tracking and managing company resources.
Overall, GLPi comes highly recommended by users for its benefits in integrating technology, help desk management, IT inventory management, and asset management.
Reviews
(1-1 of 1)Companies can't remove reviews or game the system. Here's why
October 30, 2023
GLPI great ticketing solution
GLPI is our internal IT support and ticketing solution, we also use it as an inventory of computer equipment and applications. It is a flexible and powerful solution.
- Tickering
- Inventory
- FAQ
- Documentation
92%
9.2
95%
9.5
85%
8.5
- Quick resolution of incidents
- User satisfaction measurement
We selected GLPI because it is free software, and because of the potential it expected to have. We do not consider other alternatives.