TrustRadius Insights
Users have found the ORI chatbot to be an invaluable tool in improving efficiency across various processes. They appreciate the …
Starting at $500 per month
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Basic
$500
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Convert?
Convert Features
- Supported: Lead Capture
- Supported: Chatbot
- Supported: Code-free Development
- Supported: Intent Recognition
- Supported: Live Chat
- Supported: Engagement Tracking
- Supported: Performance Metrics
Convert Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users have found the ORI chatbot to be an invaluable tool in improving efficiency across various processes. They appreciate the responsiveness and communication provided by ORI, as it has helped them find support and solutions throughout their work. The speed, timeliness, and ability to quickly resolve issues have been particularly noteworthy when working with ORI. This has resulted in a streamlined experience, allowing teams to address challenges effectively and maintain productivity. Additionally, users have reported that collaborating with ORI has been a seamless and pleasant experience, emphasizing the importance of good teamwork in achieving shared goals. Overall, the positive feedback from users highlights the versatility of ORI in enhancing efficiency and fostering effective collaboration in different contexts.
Automation Feature: Users have found the automation feature of Convert to be a game-changer, enabling them to communicate with clients more efficiently and streamline their processes. Several reviewers have praised the software's ability to automate tasks, making client interactions easier and faster.
Excellent Support: The program managers at Convert have received accolades from multiple users for their exceptional support throughout the implementation process. Users appreciate the assistance provided by the team, highlighting their dedication and expertise in ensuring a smooth deployment experience.
Customization Capabilities: Many reviewers value Convert's customization capabilities, as they allow users to tailor the software according to their specific needs. This flexibility enables businesses to adapt the software to match their unique requirements, enhancing its usability and effectiveness.
Integration uncertainty: Some users have expressed concern about the efficiency of the NLP feature due to the ongoing integration process. This has created uncertainty for these users, although it is expected that this concern will be addressed once the software is fully launched.
Delays in deploying features and documents: Users have experienced frustration due to delays in deploying certain features and documents. These delays may impact their ability to use the software as intended and can be disappointing for those eagerly anticipating these additions.
Lack of user-friendly interface: Several reviewers have mentioned a desire for a more user-friendly interface with fewer lines of code. They suggest that the current process of creating chatbot flows may be complicated or lacking user-friendly features, indicating a preference for a simpler and more intuitive experience.