CoSupport AI

CoSupport AI is a customer support automation platform for teams that manage high volumes of repetitive tickets. The platform trains on a company’s historical tickets, knowledge base, and connected systems to address customer inquiries across chat, email, and voice in more than 40 languages.

Two products

CoSupport AI Agent resolves repetitive customer inquiries autonomously and escalates cases requiring human judgment with the conversation history and a structured summary of its findings. CoSupport AI Assistant drafts replies within the help desk for human agents to review and send.

How it works and what it costs

CoSupport AI’s architecture is covered by U.S. Patent US11823031B1 and is designed to ground answers in company data. Each reply includes a decision log documenting its sources, validation steps, and actions. Pricing is available under three models: starting at $0.04 per AI response, $0.19 per resolved ticket, or $99 per month for 1,000 tickets. Each engagement begins with a no-cost 30-day pilot. The vendor also offers a contractual AI resolution-rate guarantee with a full refund if the specified target is not met.