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Coveo is an enterprise search technology which can index data on disparate cloud systems making it easier to retrieve. It has integrated plug-ins for Salesforce.com, Sitecore CEP, and Microsoft Outlook and SharePoint.A little pricy but not too shabbyWe implemented Coveo facets and index capabilities for several web based applications that we built for our clients in Sitecore CMS. We primarily use this product to support search pages which can find and filter content in Sitecore and display results in a customized way. This product is used by a few of our clients across widely different verticals. Our application developers use the product most heavily.,Searching a large set of documents is very fast Support for faceted searching Supports synonyms through an admin panel or via an external file Out-of-box controls for rendering search, results, and faceting. Customization allows for more flexible implementations .NET hooks exist allowing code to be injected into its indexing process. This allows for more advanced taxonomy indexing (for example inspecting semantic information during indexing) Items published via Sitecore are automatically indexed (within a minute or two of publish time) Out-of-box support for ranking files attached to pages (PDFs, DOCs, etc) based on search term relevancy Supports ranking certain file types above others (giving PDFs more weight than DOCs, etc) Out-of-box support for crawling web pages from multiple sources. Each source can be configured with different crawl frequencies. Coveo 7 introduces a JavaScript search interface in conjunction with a new REST API that you can use as an alternative to the out-of-the-box Coveo .NET search interfaces. This is also customizable and even supports templating engines like mustache and underscore. They have a StackOverflow-like forum where you can get assistance from the community: https://answers.coveo.com/ .,It would be great if Coveo 6 allowed you to rebuild indexes from a certain subtree instead of needing to rebuild the entire tree to see changes. This functionality was added in Coveo 7 and is very useful. In Coveo 6, integration with Sitecore is more difficult than one would expect. This integration is much improved in Coveo 7. I have seen cases where an exception thrown when crawling a specific document will cause the indexing to stop completely. I believe this only happens in implementations using custom faceting but it could be handled more efficiently if the trouble document was skipped and the indexing could continue. Relevancy ranking editor is good but not as powerful as GSA. GSA offers a self-learning scorer which automatically analyzes user behavior and the specific links that users click on for specific queries to fine tune relevance and scoring. We've ran into issues on multiple clients with Sitecore items being indexed multiple times in Sitecore 7 and Coveo 7. The fix Coveo suggested was to upgrade our Sitecore version and Coveo but unfortunately this didn't resolve our issue. After months of testing we were finally able to resolve this by implementing our own CoveoItemCrawler to get around the issue (based on https://developers.coveo.com/display/public/SC201404/Items+in+the+Same+Language+Gets+Indexed+Multiple+Times;jsessionid=3C1A2AE33540E0A0B8BB52BA3A64AF70). Integration with RabbitMQ in Coveo 7 seems error prone. We often see the error "The AMQP operation was interrupted" and on occasion, need to restart the Coveo service to get this operating again. In some extreme cases, we have also had to restart the server because of issues when attempting to restart the Coveo service.,7,Better user experience Higher traffic on less organically found areas of the site,8Coveo Enterprise ReviewCoveo was used at my previous organization as its enterprise search platform and customer facing search. My program focus was on internal search, where we leveraged Coveo to index disparate data sources across the enterprise to allow users one central place to search for information. We were able to embed Coveo into multiple systems so the search experience was consistent across these applications.,Good library of connectors to enterprise repositories including MS SharePoint, Exchange, Confluence. OOTB using the Open Connector API administrators were fairly easily be able to index content repositories. Good security integration with existing repositories.,UI changes were cumbersome and timely to make changes to based on business requirements and user feedback. We were not able to optimize in the UI due to the constraints. Analytics in the version we had were very poor. UI was built in Silverlight with no exportable version to be able to perform further analysis of data. Many product suggestions around additional metrics needed. We struggled around data ranking and relevance due to the amount of unstructured data that we were indexing. This caused user adoption issues. This service and guidance was something that we were never really able to get from Coveo with my time using the product. The relevance controls were very simplistic and did not give us much control.,7,Increase employee efficiency with one integrated search engine across the enterprise. This allowed employees to get to the right information faster as there was one central place to be able to search. Better support services for our company. We were able to index support documentation from a variety of sources which allowed our support teams to be able to help our customers more efficiently.,5
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Coveo
5 Ratings
Score 8.5 out of 101
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Coveo Reviews

Coveo
5 Ratings
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Score 8.5 out of 101
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Rondel Ward profile photo
December 10, 2014

Coveo Review: "A little pricy but not too shabby"

Score 7 out of 10
Vetted Review
Verified User
Review Source
We implemented Coveo facets and index capabilities for several web based applications that we built for our clients in Sitecore CMS. We primarily use this product to support search pages which can find and filter content in Sitecore and display results in a customized way.
This product is used by a few of our clients across widely different verticals. Our application developers use the product most heavily.
  • Searching a large set of documents is very fast
  • Support for faceted searching
  • Supports synonyms through an admin panel or via an external file
  • Out-of-box controls for rendering search, results, and faceting.
  • Customization allows for more flexible implementations
  • .NET hooks exist allowing code to be injected into its indexing process. This allows for more advanced taxonomy indexing (for example inspecting semantic information during indexing)
  • Items published via Sitecore are automatically indexed (within a minute or two of publish time)
  • Out-of-box support for ranking files attached to pages (PDFs, DOCs, etc) based on search term relevancy
  • Supports ranking certain file types above others (giving PDFs more weight than DOCs, etc)
  • Out-of-box support for crawling web pages from multiple sources. Each source can be configured with different crawl frequencies.
  • Coveo 7 introduces a JavaScript search interface in conjunction with a new REST API that you can use as an alternative to the out-of-the-box Coveo .NET search interfaces. This is also customizable and even supports templating engines like mustache and underscore.
  • They have a StackOverflow-like forum where you can get assistance from the community: https://answers.coveo.com/ .
  • It would be great if Coveo 6 allowed you to rebuild indexes from a certain subtree instead of needing to rebuild the entire tree to see changes. This functionality was added in Coveo 7 and is very useful.
  • In Coveo 6, integration with Sitecore is more difficult than one would expect. This integration is much improved in Coveo 7.
  • I have seen cases where an exception thrown when crawling a specific document will cause the indexing to stop completely. I believe this only happens in implementations using custom faceting but it could be handled more efficiently if the trouble document was skipped and the indexing could continue.
  • Relevancy ranking editor is good but not as powerful as GSA. GSA offers a self-learning scorer which automatically analyzes user behavior and the specific links that users click on for specific queries to fine tune relevance and scoring.
  • We've ran into issues on multiple clients with Sitecore items being indexed multiple times in Sitecore 7 and Coveo 7. The fix Coveo suggested was to upgrade our Sitecore version and Coveo but unfortunately this didn't resolve our issue. After months of testing we were finally able to resolve this by implementing our own CoveoItemCrawler to get around the issue (based on https://developers.coveo.com/display/public/SC201404/Items+in+the+Same+Language+Gets+Indexed+Multiple+Times;jsessionid=3C1A2AE33540E0A0B8BB52BA3A64AF70).
  • Integration with RabbitMQ in Coveo 7 seems error prone. We often see the error "The AMQP operation was interrupted" and on occasion, need to restart the Coveo service to get this operating again. In some extreme cases, we have also had to restart the server because of issues when attempting to restart the Coveo service.
Coveo is well suited to crawling large collections of sitecore items and organizing content based off of templates and folder structures. Facets allow you to group related content regardless of their position in the tree which is a very useful feature for most search implementations. The price can be pretty expensive as in some cases, you may have to pay for each document which is indexed. The price/features tradeoff is probably the biggest decision to make.
Read Rondel Ward's full review
Lauren Jones, PMP profile photo
July 18, 2014

"Coveo Enterprise Review"

Score 7 out of 10
Vetted Review
Verified User
Review Source
Coveo was used at my previous organization as its enterprise search platform and customer facing search. My program focus was on internal search, where we leveraged Coveo to index disparate data sources across the enterprise to allow users one central place to search for information. We were able to embed Coveo into multiple systems so the search experience was consistent across these applications.
  • Good library of connectors to enterprise repositories including MS SharePoint, Exchange, Confluence. OOTB using the Open Connector API administrators were fairly easily be able to index content repositories.
  • Good security integration with existing repositories.
  • UI changes were cumbersome and timely to make changes to based on business requirements and user feedback. We were not able to optimize in the UI due to the constraints.
  • Analytics in the version we had were very poor. UI was built in Silverlight with no exportable version to be able to perform further analysis of data. Many product suggestions around additional metrics needed.
  • We struggled around data ranking and relevance due to the amount of unstructured data that we were indexing. This caused user adoption issues. This service and guidance was something that we were never really able to get from Coveo with my time using the product. The relevance controls were very simplistic and did not give us much control.
Make sure you have a roadmap of systems that you plan to integrate with. Custom connectors should be factored in. Highly suggest reviewing their analytics and insights engine - this area of the product was very weak when we were using it.
Read Lauren Jones, PMP's full review

About Coveo

Coveo is an enterprise search technology which can index data on disparate cloud systems making it easier to retrieve. It has integrated plug-ins for Salesforce.com, Sitecore CEP, and Microsoft Outlook and SharePoint.
Categories:  Enterprise Search

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Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No

Coveo Technical Details

Operating Systems: Unspecified
Mobile Application:No