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Crazy Egg Reviews and Ratings

Rating: 8.1 out of 10
Score
8.1 out of 10

Community insights

TrustRadius Insights for Crazy Egg are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Valuable Click Mapping Feature: Many users have found Crazy Egg's click mapping feature to be highly valuable, allowing them to see exactly where visitors are clicking on their website. This information has helped them identify popular links and buttons, as well as areas of the page that were mistakenly believed to be clickable. The insights gained from this feature have enabled users to make informed decisions about their website's layout and design.

Helpful Scroll Mapping Feature: Users have praised Crazy Egg's scroll mapping feature for providing insights into how far users are scrolling down the page. This information has been helpful in understanding user behavior and making informed decisions about page layout and content placement. By using this feature, users have been able to optimize their websites and improve user engagement.

Powerful Segmentation Capabilities: Crazy Egg's segmentation capabilities have received high praise from many users. Being able to differentiate click patterns based on visitor properties such as technology, new or returning visitors, and other factors has allowed users to gain deeper insights into user behavior and tailor their websites accordingly. These powerful segmentation capabilities have helped optimize websites for different segments of the audience.

Reviews

35 Reviews

Easy to use and understand UX tool

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We use Crazy Egg as a secondary web analytics tool, alongside Google Analytics, to give us the ability to see heat mapping and scroll measures, as well as give us easy A/B testing opportunities in a way that offers minimal impact to our main website build. Google Analytics offers excellent audience data, but lacks UX data.

Pros

  • Heatmapping
  • A/B Testing
  • Scroll mapping

Cons

  • Complex A/B testing scenarios
  • Audience demographic information
  • Conversion tracking

Likelihood to Recommend

Crazy Egg is extremely well suited to basic A/B testing and analysis of where your website is performing well or falling short. It does come at a relatively high cost for very small organizations, and it might fall short on integrations or complex testing scenarios for large organizations, but for mid-sized organizations looking to make improvements it is an excellent fit.

VU
Verified User
Director in Marketing (11-50 employees)
Vetted Review
Crazy Egg
4 years of experience

Excellent tool to analyse user behavior

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

Crazy Egg report helps us to identify the user interaction on our website. We have configured Heatmap on all our web pages. Through this report, we could identify the performance of each content and the user's interest. We do modify the pages based on this report and improved the user experience on our website.

Pros

  • It is easy to set up, manage and track the user's behavior on our website.
  • Helps us to improve user experience.
  • Using this tool, we could increase our website engagement and conversion rate.

Cons

  • It would be great if they share high level reporting
  • Expecting native app option

Likelihood to Recommend

Easy to set up, and helps us to find the user behavior on our site and improve the conversion rate. The heatmap shows us where our users drop off on our site, which specific CTA gains more clicks, and which content should be modified to make our visitors stay on our site and make them purchase our product.

VU
Verified User
Manager (11-50 employees)
Vetted Review
Crazy Egg
1 year of experience

Competitive Pricing, hard to know what we're paying for, though

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

Crazy Egg has been a legacy tool that we've used, but I don't think we've used it to its fullest capabilities. With that said, we've used it to view heat maps of traffic (and we share those images in reports) and we've more recently used the session recording tool to observe users interact with our website in real-time.

Pros

  • Price is competitive
  • A/B testing

Cons

  • Session recording is not very reliable.
  • Hard to target some of the features, too broad.

Likelihood to Recommend

If you're looking to pair this with other analytics tools and you're price sensitive, this tool might work for you. Unfortunately, for what we need, I'm not sure it's the right tool for us alone. The session recording feature, which I have personally been using more, is not really giving a good sense of what users are doing. Sometimes I'm watching sessions and I see nothing, just a blank screen. Alone, it's not enough to give me a good picture. The price is competitive, though, and I'm sure if we were pairing it with our A/B testing tools, this would be helpful.

AC
Ashley Chiu
Senior UX Researcher in Research & Development at Eventbrite (501-1000 employees)
Vetted Review
Crazy Egg
1 year of experience
View profile

Great Tool for Growing Businesses

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We leveraged Crazy Egg to get a more in-depth idea of how customers were engaging with our site and identify what they were most interested in, beyond just clicks. The platform helped us map areas of interest including what areas of the page customers remained on the longest and what their mouse hovered over for the longest period of time.

Pros

  • Easy to use
  • Simple implementation
  • Reliable tracking

Cons

  • Overly simple for technical users.
  • Less advanced for enterprises.
  • Lack of integrations with other analytics tools.

Likelihood to Recommend

If your company is newer to analytics and you are just starting to learn more about your customers and how they interact with your site, Crazy Egg is a great digital tool to get you started. It helps you learn more about what’s working on your site and what can be improved.

VU
Verified User
Director in Product Management (51-200 employees)
Vetted Review
Crazy Egg
2 years of experience

Cool tool in improving your User Experience

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

We wanted to see how our website was being used. Crazy Egg has a lot of features to discover how users are interacting with the elements on the webpage. The heatmap shows where the users are clicking the most. The Rage Click shows elements that are inactive but looks like elements that should be clickable. There is a survey option that is simple and easy to set up for direct feedback from the users. A/B testing is available to see which version is a better solution. Crazy Egg does a good job of revealing user interaction and is especially useful when you want to upgrade your website for a better user experience.

Pros

  • heat maps
  • recordings
  • surveys
  • page time loads

Cons

  • price
  • adding entire website to snapshots

Likelihood to Recommend

Crazy Egg is good for gaining insights into where users are clicking and knowing the load time of your page. The WordPress plugin is really easy to use. Other websites will require adding some JavaScript Code. It is a little tedious if want to add all the pages on your website. You have a limited number of pages you can add before you have to upgrade to a higher package. Single Page Applications take more steps to track and create a snapshot.

OK
Osama Khan
IT consultant in Information Technology at NurulQuran (1-10 employees)
Vetted Review
Crazy Egg
1 year of experience
View profile

Crazy Egg Review from an Internet Entrepreneur

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

Crazy Egg helps us to visualize the areas of our website where users click the most. It helps us to know what users are interested in most on our website. Crazy Egg helps us to know where our users come from. It also gives us an idea of what section of our website is being interacted with most by our users. This is crucial business intelligence required to improve the effectiveness of our website.

Pros

  • It generates heatmaps based on what users clicked on the website. Helps you with a visual representation of the user's actions.
  • It generates a scroll map checking how far users scroll on pages and when they lose interest in the content.
  • It generates Overlay and Confetti to track a website's operation.
  • Takes a screenshot of the URL, collects all the clicks on it, and then projects it as a heatmap on the screenshot. This makes it easier to understand.

Cons

  • Sometimes the snapshots record fewer visits as compared to another page variant even when traffic is evenly distributed between the two.
  • Crazy Egg has limited heatmap visualizations.
  • Need to delete snapshots after it reaches the max limit. It happens fast if you are taking both mobile and desktop views of pages.

Likelihood to Recommend

If you as a Website owner, Web developer, or Web Designer wants to know what section of your website is being liked by people you can use Crazy Egg software. If also want to know what content or page is relevant to people and what product or service is catching people's attention then Crazy Egg helps you with a heatmap tool, and scroll tool to help you understand the incoming traffic using a visual representation. If you require to fully automate your social media campaigns then it may not be very relevant to use as there are other software that caters to it. They do not have the functionality of Crazy Egg built in them.

VU
Verified User
Director in Information Technology (1-10 employees)
Vetted Review
Crazy Egg
2 years of experience

Crazy Egg will bright your users mouse

Rating: 6 out of 10
Incentivized

Use Cases and Deployment Scope

We attend from Crazy Egg to help us focus optimization on high valuable pages/zones in pages. We often develop hundreds of web components and functionality that customers don't like or ignore. Crazy Egg was there to get a real ROI by discarding useless zones and positioning important features where users clicking

Pros

  • Visual rendering of mouse clicks
  • User time spending on pages
  • Price

Cons

  • Support is lower than average paid products
  • Integration with other software

Likelihood to Recommend

When the specific zone of the screen is related to a feature (like standard buttons) crazy egg gives a detailed map of what is going on on the pages for users. The limits are on pages with a lot of underneath js/CSS, Crazy Egg can somehow mismatch and you don't have accurate results

VU
Verified User
Consultant in Information Technology (11-50 employees)
Vetted Review
Crazy Egg
2 years of experience

Great for customer insight

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

Crazy Egg has been used to help us understand how our customers and visitors to our site interact and use our services. It gives us an idea of what is working and what is not, what people are seeing and/or missing. It allows us to see where we can make improvements, move things for better visibility and identify any navigation problems.

Pros

  • It lets you know where there is any 'dead' space on your website interface
  • You find out what is interesting to people and how this changes depending on where people are coming into the site from
  • It gives a good visual representation of site visits rather than a boring written report

Cons

  • Sometimes the data can be difficult to understand and can be overwhelming
  • The refresh time can sometimes be a bit glitchy

Likelihood to Recommend

If you want to know where site visitors are coming in from it's great and you can tailor your comms to best capture your audience. You can also find out where you need to focus your attention to improve your site, identifying dead space or moving info to different locations to make it easier to find.

VU
Verified User
Advisor (11-50 employees)
Vetted Review
Crazy Egg
1 year of experience

Get Deep Insight into User Activity

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We used Crazy Egg within our ecomm department to track click behavior of our customers. It helps us to learn where our customers are engaging the most, what content draws their attention the most, and it gives us insight into how much of the content users are actually seeing. We use this information to drive content placement, CTA placement, landing page length and more.

Pros

  • It provides a very visual representation of user behavior.
  • It makes it very clear what elements of your content are getting the most interaction.

Cons

  • It seems there could be a better, more efficient way to organize past snapshot data.

Likelihood to Recommend

Crazy Egg can be very well suited to integrate your marketing and creative teams, to explore our layout and design affect your users behavior.

VU
Verified User
Program Manager in Marketing (51-200 employees)
Vetted Review
Crazy Egg
3 years of experience

Great for qualitative data collection!

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

Crazy Egg is currently used by my organization to understand visitor interactivity with newly released landing pages. We combined this data with our analytics data to start telling a more wholesome story with data. We often time triangulate Crazy Egg, Google Analytics, and survey data to understand areas of improvement and guidance for A/B testing.

Pros

  • Easy implementation on site.
  • Easy to understand visual reporting.
  • Easy (and fast) set up.
  • Great UX and UI within the tool.

Cons

  • I wish there was more customer support to lean on for test ideas and how to use the tool to our advantage. I'm sure there is a ton of value we haven't unlocked yet.
  • Sometimes the test set up for different devices is a little clunky.
  • On our sites, we have a ton of pop-ups. Despite checking off the "omit pop-ups" on the test set up, we still capture the pop up on the page's image which can cover up a ton of retail space to analyze.

Likelihood to Recommend

Crazy Egg is a great tool for those starting out with heatmap and clickmap tools. It has a user-friendly interface with extremely easy set up that can be implemented via Google Tag Manager instead of tapping into a developer resource. The visual reporting is easy to understand with the ability to filter by traffic source so that you can segment your analysis.

MW
Meredith Walter
Web Analyst in Marketing at Stanley Black & Decker, Inc. (10,001+ employees)
Vetted Review
Crazy Egg
3 years of experience
View profile