TrustRadius
Crazy Egg is a heat map web analytics product.Crazy EggGreat for qualitative data collection!2019-08-13T16:02:04.985ZCrazy Egg is currently used by my organization to understand visitor interactivity with newly released landing pages. We combined this data with our analytics data to start telling a more wholesome story with data. We often time triangulate Crazy Egg, Google Analytics, and survey data to understand areas of improvement and guidance for A/B testing.,Easy implementation on site.
Easy to understand visual reporting.
Easy (and fast) set up.
Great UX and UI within the tool.,I wish there was more customer support to lean on for test ideas and how to use the tool to our advantage. I'm sure there is a ton of value we haven't unlocked yet.
Sometimes the test set up for different devices is a little clunky.
On our sites, we have a ton of pop-ups. Despite checking off the "omit pop-ups" on the test set up, we still capture the pop up on the page's image which can cover up a ton of retail space to analyze.,7,Crazy Egg has helped to steer our ship in the right direction when it comes to prioritizing site changes and updates, which has translated in making updates that positively impact our user's experience and conversions directly.,10,5,Hotjar,Workfront, Later, Optimal Workshop, Google Drive, LastPass for Business, Enterprise Single Sign-On Manager, Atlassian Confluence, JIRA SoftwareMeredith WalterYour best friend for optimizing your website!2019-01-17T20:39:58.048ZCrazy Egg is used exclusively by the marketing department! Myself, the paid media specialist, design team, and front-end developer all use the software frequently. Crazy Egg answers the question that all digital marketers ask.... how is my website being used by a real person? The heatmapping alone has led to radical changes to our website that has brought in large conversion rate changes on downloads, demos, and blog subscribers. It also provides a data-driven way to quantify the effects of a design change to the website or provides data to prove that a certain update should be made on the website. Crazy Egg is used often and provides the information we need to make high-level decisions on our website, landing pages, and more!,Heat mapping! Essential--you having a solid heat mapping software that shows where people are scrolling and what they are doing on your website is reason enough to get this software!
Oh, you want more reasons? Well, what about A/B page testing...
Still more? Okay, last one--recordings of actually sessions from visitors, so you can watch exactly what they are doing and see where they are getting hung up on your website or in some cases, things they are looking to click on that you didn't realize was important to end users!,Ahh, I honestly can't think of anything. All the features work as you expect. If I had to be super picky, the recording videos could use some deeper filter options.,9,Helped us increase blog ad clicks by a huge % (I wish I remember the exact percentage, but I believe it was 300%+ or something close to there).
Helped us make data-driven decisions on how to update and design our website.
Allows us to easily A/B test changes on website and measure data-driven results.,Aaron TreguboffWant to learn how your website isn't working for you and how to improve it? Check out Crazy Egg.2019-01-09T18:24:13.834ZI have used it to help clients better understand how their website was or was not working for them. It is one thing to tell clients their website would not convert well, or they needed to create or move their CTA above the fold. However, when I should show them it was more convincing. To understand how visitors interact with websites is helpful in understanding how to improve it to ensure the goal of the website is met.,Website interaction details (confetti, heatmap, overlay, and scroll map).
A/B testing.
Record visitor interactions with the website.,A month to month plan.
Special trail or discounted rate for entrepreneurs or new website owners.
Phone support.
More "how to" YouTube videos.,9,Improving conversion for clients by moving CTA.
Building trust with clients with visual data to help them understand how websites should work.,Hotjar, Mouseflow and Smartlook,Hotjar, Accounting by WaveSanjit MandalMy view on Crazy Egg2018-05-24T15:26:40.559ZIn a process of understanding user journey on the website - we have thought of seeking a help of a tool which gives complete information on heatmaps, clicks and also gives user recordings. We have tried a few tools earlier but to some point, we are not happy with the outcomes and finally, we have preferred Crazy Egg. We tested and we got it.
It is used by me (marketing team) where I generate meaningful insights and deliver to sr.managers and stakeholders about how the user is performing with clear numbers. Crazy Egg addresses business issues in web marketing. The information says what are the do don'ts or what can be done better for that web page in order to engage the audience,Heatmap and scroll maps are definitely the biggest asset for Crazy Egg and this helps every marketer/business user to think a lot about the website and of course! this is the selling point for them too
Confetti feature is the 2nd and yes more important feature for someone who loves to compare user data with visits on the website. One need not go web analytics tools for other information as Confetti feature does most things happen
Overlay feature lets the user see clicks on every segment of the page with overall visits and LIVE visits.,Funnel analysis is definitely a missing feature and has to be initiated as users journey across pages is more important to understand and detailed view of conversion rate is important to analyze for any business user. As we live in the world of conversion rate,8,Definitely the best pick for users who would like to understand the website from the user's perspective.
ROI for this tool is directly dependent on how you use the tool as there is a lot of data can be grabbed.
Please don't assume that the less highlighted areas in web section are of no use or least bothered. At times even a click might convert. So understand the tool before using it and this tool is always a good ROI if used by analyst mindset,Lucky Orange and Hotjar,Google Analytics, Screaming Frog SEO Spider,7,NoVerified UserCrazyEgg Review2018-05-25T16:38:28.690ZCrazy Egg is used by analytics and optimization department within Marketing.,Easy implementation
High level, visual reports
Low cost,Not enough detail in reporting.
Does not have aggregate reports that are usable in decision making.
Interface issues and slow updates.,7,More insight into page structure effect on user behavior.
We made optimizations based on findings that affected the website conversion rate.
Realized the importance of investing in a more detailed tool that provides customer feedback.,,BrowserStack, Google Analytics, OptimizelyVerified UserCrazy Egg is crazy easy2016-06-01T17:36:32.143ZCrazy Egg was used throughout our departments. From developing ongoing user engagement strategy, to initial research and discovery for overall user experience, Crazy Egg is a platform that we would use with almost every client. It's a simple platform with a low cost that can actually provide huge value for a project. The number one thing Crazy Egg allows us to do is provide quantitative data for user engagement, which previously would require qualitative feedback.,Tracking page scroll, e.g. how far users are willing to scroll down the page.
Click tracking with visual heat mapping of results, identifying the most clicked on aspects of a site.
Mouse tracking, to determine which aspects users may be hovering over but not clicking, or aspects that users are having a hard time finding.,The free version only allows you track a limited number of pages.
Gathering statistical significance takes 30+ days, so to get actionable results you may have to run tracking software for multiple months.
The data doesn't always contain context. While the data is quantitative, sometimes you have to makes assumptions about user intent.
Does have the ability to slow down page load time, which is really only an issue if your site is already experiences page load speed issues.,10,Increased click through rate
Better time on page
Improved pages per session,Google Analytics, Salesforce.com, BrightEdgeKyle BriceVery powerful2016-09-23T16:05:46.260ZCrazy Egg is a powerful suite of tools to explore users' in-page interactions. It shows clicks and scrolling activity by heatmaps and other charts. I especially enjoyed the opportunity to analyze data by segmentation: many competitors do not offer this key feature. It could be expanded with other tools like form analysis and screen recording.,data segmentation
list report
link analytics in Overlay report,Would like to see: form analysis, screen recording, and surveys,7,It has been useful for improving UX in clients' websites,Hotjar, Mixpanel and Kissmetrics,Hotjar, Google AnalyticsChristian CapuaniYour A/B Testing Team Will Thank You2016-03-16T21:14:34.929ZThe primary use of Crazy Egg is heat mapping so we can determine whether a design is effective. It is also used for placement of material, and finding areas to test. A good example is we recently launched a page with a very large hero image that was not actually a clickable element. We found numerous clicks on it, which indicated that visitors believed it to be a banner. We're now testing adding CTAs to that hero image. In other instances, we've been able to determine that certain content was simply seen by no one and we were able to scrap it, leading to quicker load times and more concentrated content. Even more important has been finding material below the fold that was being viewed frequently, which let us know which content was truly important.,Click Mapping - it is valuable to know where visitors are clicking and Crazy Egg does this.
Scroll Mapping - I think this may actually be even more valuable. There's often a bias toward very long pages and being able to clearly show how this is damaging the ability to have a visitor receive the message has really helped our designers reorient expectations.
Segmentation - In addition to mapping clicks, Crazy Egg does a good job of differentiating who has been clicking where based on technology, new/return visitors, and other visitor properties.,Single Page Applications - if you have a single page application, it's difficult to get the click mapping to work for anything beyond the first view of that page. You need to be able to add very specific code, which detracts from the otherwise easy use of the tool.
Exports - Exports take a really long time and are necessary as your ability to have teammates log in is extremely constrained by the pricing model.
Responsive Pages - I recognize this is a big ask, but I'd like to be able to see how things are clicked when the page is in a different configuration. It's not served in the same manner on a phone as on a desktop, so seeing the snapshot reflect that configuration and the appropriate clicks would be great.,8,The primary benefit has been in identifying what to test. It's much easier to identify what's not working when you see what's being seen and being clicked. I'd say that 60% of our new tests have their basis in data that Crazy Egg provides.
It serves as a sanity check on new designs. It's much easier to say that a design shouldn't even make it off the drawing board if we can show that the majority of it won't be seen.
It allows us to know that a new design is working. We've made changes that draw the visitor to continue and it's increased the number of visitors who will go below the fold on new pages.,IBM Tealeaf,Invoca, Atlassian ConfluenceGitai Ben-AmmiSometimes it's exactly what you need, sometimes not. Great for the price.2015-04-16T20:25:53.976ZOur information architects and IA's who are employed by our clients use it, to analyze behavior and make page design decisions. Senior managers are another audience when we are trying to discuss or persuade.
Other TrustRadius reviews give excellent summaries of how it can be used as an analytics tool.,Shows where people click
For some reports, allows segmentation of visitors --- by browser, time of day, referrer, etc.
Shows how far down people scroll
Has numeric output (the List report) as well as a visual heat map,In our testing, it's become clear that CE doesn't capture all clicks. Not sure why some are missed. This may not be a huge problem since you really want to get a few thousand visits before doing any analysis, and since the missed clicks seem to be random, I think the end result will be perfectly all right.
I'd like to see just the visitor's FIRST click on a given page, as one of the alternative views.
Better and more detailed documentation on how the tracking actually works. There is some confusion about whether the screen coordinates of the click are tracked, or the element being clicked on. The former method seems to be used in the Heat and Confetti views and can get thrown off significantly by different screen aspect ratios and resolutions. The Overlay and List views seem to be based on the element being clicked on, and these views disregard clicks that don't happen in a hot area. A detailed explanation, with implications for different site technologies (responsive, tabs, other dynamic elements) would be really helpful for a minority of customers to whom this is critical.
Scroll map is nice but not really useful because it doesn't take into account where the fold is for the individual visitor. At least, I don't think it does (see previous comment about technical documentation). Great additions would be seeing the average fold line for all viewers, AND being able to segment like the Confetti View does. Also, it's not clear whether the scroll is measuring the middle point or the bottom of what's on their screen.,5,The main positive impact is sped up decisions about whether to change a page's layout. We can throw statistics at decision makers all we want, but one well placed set of Confetti Maps will pretty much bring an end to arguments that would otherwise be based on assumptions. Really has paid off for us this way.,ClickTale,,2,Deciding whether to change a page layout.
Giving people a clear idea of what happens on a page. MUCH better than statistics or even Google Page View stuff.
Figuring out activity on different links that go to the same place, without having to mess with the tracking code for general analytics programs.,We never expected clients to want to see heat maps with every monthly analytics report. The Crazy Egg images have contributed to getting our analytics contracts renewed.,We're probably going to spotlight a different page every month or so.,10,No,Price
Product Features
Product Usability
Prior Experience with the Product,I'd do more testing before promising anything to the client. There are some pages and sites (thick pages, pre-rendered pages ... whatever ... not sure) where it just doesn't work at all, or the resulting reports are badly distorted.,Implemented in-house,No,Change management was a small part of the implementation and was well-handled,The basic implementation is very easy. Works great with tag management also.
Crazy Egg seems to have some excellent advanced implementation possibilities that we have not used yet, so can't evaluate them.,10,7,No,Obtaining the tag and putting it into the page.
Understanding most of the reports. The exception might be the Scroll Map.,Making it work and/or interpreting the reports for a responsive page or a page with tabs, expanding sections, etc.,9,8,8,8,Yes,Yes,NoChris GrantCrazy Egg- Understanding the user by their own eyes2015-08-13T14:28:21.470ZCrazy Egg is an awesome tool for heat-mapping, by far the best in the market. The confetti tool is something that I didn't find in other vendors. However, Crazy Egg should start implementing Session Replay also as heat-mapping and Session Replay go hand in hand. Otherwise the product is worth a rating of 5/5.,Heat-Mapping
Confetti Tool,Session replay
Filters,8,Better user understanding,Mouseflow,inspectlet,5,2,heatmapping
confetti,to track how far users scroll
to see which links are not getting clicks,session replay if that can be incorporated,8,Yes,Price
Product Features
Product Usability
Product Reputation
Vendor Reputation
Positive Sales Experience with the Vendor
Analyst Reports
Third-party Reviews,i will choose crazy egg again,Implemented in-house,No,Change management was a big part of the implementation and was well-handled,putting the snippet,9,No,9,No,yes when i called them to ask the use of the tool and give us premium plan to try for a couple of months and they did. Even after that they exyended the premium plan for free upon our request to extend it for a month,Heat-mapping,Session replay,9Ishaan BazazCrazy Egg is crazy good for digital marketing agencies2014-06-17T22:24:59.811ZAt our digital marketing agency, Crazy Egg is used when we are testing how users are experiencing specific pages on our websites. We do this for both completely new website designs, and individual page redesigns (both content and organization of the page design). While the digital marketing team is typically the team responsible for looking at the data and reporting it in a meaningful way, the reports are used by the designers, developers, and clients in order to better analyze if users are acting as anticipated. This data is typically correlated with Google Analytics data in order to gain a more-full picture.,Simple set-up
Easy-to-understand reports
It has both heatmaps and click tracking,Slowly creeping prices
Subscription may quickly be expended depending on how popular the page is that is being tracked
Limited number of snapshots can run simultaneously,7,Justification for design changes
Better analysis of the on-site user experience
Easy-to-use reports that graphically demonstrate the analysis for clients,1,9,Taking screenshots and adding the easy code-snippet
Reviewing the analysis,Reviewing to make sure that we had not run out of available visits to be tracked,8Duncan LawrenceCrazy Awesome Crazy Egg2014-05-13T15:41:17.964ZIt is being used by the marketing team along with other optimizing tools to understand the users needs on the variety of websites we have. This tool allows us to see the different user patterns for each website as each target a different customer base. It also allows us to see what items are popular and what items are not or if people think they can click in a particular spot where we do not provide a link. This disconnects is then communicated to the web team and can be fixed.,Crazy Egg allows you to see where people clicked from whatever source they came from. Whether it is organic or a referral site, these specific clicks can be measured in that particular page being tracked.
The scroll down tracker is an effective and efficient tool to understand how your users operate. Some demographics do not scroll at all, while others will scroll to the bottom of the page no matter how long it is. This information can them be applied to formatting the website to best accommodate your target viewer.
Crazy Egg gives a company, at least this one, plenty of views for the entire month! I can't remember the exact amount off the top of my head, but I believe it's 200,000 views. When tracking views on a specific site, you can also specify how many views you would like. For example: If I would like to track a website homepage for one week and it receives 200,000 visitors in one week, obviously I do not want to track them all. I can cut it off at 10,00 views and Crazy Egg will automatically stop the tracking for me.,I would say overall Crazy Egg is a great tool, but one additional thing I would like made is an archive tool. Archiving Crazy Egg by hand, which was my job, is quite the tedious task, but once it is done, we have those records forever. We can look back and see how our holiday campaign did the last few years with what worked and what didn't, but I wish I was able to archive these on the website. Maybe not even necessarily on the website, but be able to have an archive tool so I would not have to download each page being tracked one by one. I guess what I am trying to get at is some form of excel documentation that would download in the same form every time. This way it could be copied and pasted into a general excel spreadsheet if people desired to archive their findings.
Being able to track over 200,000 visits would be nice with just the basic Crazy Egg. You are able to upgrade for more space, but that costs more as well. Although I completely understand why it is limited. But the pricing is quite the bargain considering all that you receive!
The tech support is great! But it seems like they are understaffed. I haven't had many issues with it and the company seems to respond quickly even if they are short staffed. They have treated the company very well.,10,It had one major negative impact where a Crazy Egg bug shut down our sites for an extended period of time and was estimated that the company lost thousands if not hundreds of thousands of dollars at that point in time. Obviously there is no way Crazy Egg can make up for that loss, but they reacted as best they could to the situation and the company is still happy with Crazy Egg today.
A positive impact is that you can see the use of new items on the website, which ultimately increases employee efficiency. Employees can see what works and what does not for each demographic for each website. The company has monthly meetings just to look over how successful or unsuccessful a certain campaign was.
Another positive impact Crazy Egg has had on the company is friendly usability of the websites. We are able to understand the customers needs, wants, and how they interact with the site. When customers are happy and the site is user friendly, they will not immediately bounce off the site and are more likely to convert.,Optimizely,Google Analytics,10,No,10,Yes,There was a time that Crazy Egg had a bug that shut down all of the websites at the company I was working for at the time. This bug caused the loss of thousands of dollars, maybe even hundreds of thousands of dollars. Obviously there is not anything Crazy Egg could do about it at that point in time, but fix it right away. After contacting them about the bug, they personally gave the company free Crazy Egg for life. This is a once in a lifetime chance that it would ever happen, but they responded quickly, to the best of their ability, and made up for it the best they could.Amber SteinertCrazy Egg: Understanding users better to increase site performance2014-06-30T16:12:04.939ZAt the media-buying start-up where I used to work, each of us was involved in optimization and performance analysis. For that reason, every member of the team became fluent in Crazy Egg -- it adds color and nuance to a click-based understanding of how users interacts with a website.,Visualize user experience
Track user engagement
Understand what features or designs are going "unseen",Multiple account management (e.g. for pro-users with hundreds of sites),10,Increases conversion rates
Faster analysis and optimization of web-page features and design
Faster understanding of client needs and goals,Google Analytics,10Amro NaddyVerify and Improve Your User Experience2014-03-06T19:56:29.840ZI use Crazy Egg on a regular basis at my current position. We regularly roll out updates designs for key pages on our website, and every time I launch one of these updates, I initiate a new Crazy Egg 'snapshot'. The information that Crazy Egg delivers is vital in understanding how users interact with our website.
We also consult Crazy Egg clickmaps and scrollmaps of previous versions of page designs before embarking on redesigns of those same pages. The clickmap might show us that a high volume of visitors click on a focus area that occupies a key spot on the page - so when redesigning that page, we would want to make sure that our highest value CTA is placed within that focus area spot (as an example). Or the scrollmap might show that only 25% of visitors actually view the content which is further than 800 pixels down the page, so let's make sure that all key content is above that 'fold' in our new design.,Shows us exactly where users click on a page. Literally, the exact spot. This is useful in many different ways. You can see what links/buttons are clicked the most. You can see if a key CTA on the page IS NOT clicked - maybe you need a new design or the placement of that CTA is poor.
You can see if users are clicking a spot on the page that is not actually actionable. Maybe your treatment of some text or an image makes it appear that an item is linked, but it is not actually linked. You can see that people are clicking on that item, and either go ahead and link it, or else change the design to look less 'clickable'.
You can see what percentage of users actually view the different areas within your page. This is very useful when you run into a key stakeholder that demands certain content be above 'the fold'. Trying to explain to a non-technical person that 'the fold' is entirely dependent upon the user's screen size and resolution can be frustrating for both the stakeholder and yourself. Instead, using Crazy Egg's scrollmap feature, you can visually show that stakeholder that, for instance, 80% of users view the content that appears within the top 600 pixels of page height.
The design of both the heatmaps and scrollmaps is fantastic.
The 'page camera' software they offer works very well once you get the hang of it. This allows you to run tests on pages that include dynamic content (like a shopping cart product category page).,Lacks cross domain tracking. The 'confetti map' that Crazy Egg offers allows you to see a heatmap of clicks for visitors from a specific traffic source. If your website presence includes the use of subdomains or multiple top level domains, though, this feature is rendered basically useless (as the majority of your traffic sources will be self referrals).
A/B testing would be an amazing added feature, if integrated well.
This is very specific to myself, but if I was able to set a location for a test, would be useful to me. i.e. only run this test for users who reside in the United States.
I have no idea how this would even work, but the heatmaps do not allow for responsive design interfaces.,10,Improved conversion rates
Improved overall user experience
Helped diagnose user experience issues
Helped to verify that new page designs have improved overall user experience (or have not improved).,Google Analytics,10,Implemented in-house,No,Change management was minimal,No issues. It is installed using a simple JavaScript tag addition.,10,Heatmap
Scrollmap
Overlay,The 'page camera' is a bit tricky to get the hang of, but works well once you spend the time to work with it.,9Ben AlvordA great tool for the user experience2014-05-19T16:11:44.043ZWe use Crazy Egg specifically for the user experience. Running user tests on certain areas of the site is difficult because of restrictions we have with contacting users. Crazy Egg allows us to see where users are struggling in the application in a clear, easy to understand way. Since it is very visual it is easier to show issues to stakeholders rather than having to explain a list of data on a spreadsheet.,Creates an easy to understand visual of user data.
Provides the option to test areas of a site that would normally be difficult to obtain data for.
Easily shows stakeholders issues without a lot of documentation.,The PageCamera application is a bit difficult to use.
PageCamera does not wait for javascript to load on the page which often means ares of the site are missing in screenshots,9,Helped us to create a more user friendly site.
Helped us to identify areas where users were having issues.,Google Analytics,9Leann ManningCrazy Egg is Crazy Good2014-02-21T15:04:33.472ZWe use Crazy Egg to understand how people interact with on-page elements and content on our sites. It answers questions that other analytics tools can't, like which navigational elements are most used on a site, or what non-link elements users are clicking on. Provides an easy-to interpret heatmap that clients love, and offers good integration with Optimizely to visualize how design changes impact behavior.,Creates beautiful, easy-to-share heatmaps.
Easy setup with sensible defaults. Advanced targeting for power users.
Implementation checker makes it easy to verify that you have it set up correctly.
Scheduling lets you launch heatmaps immediately or at a later time.,Sorting and batch processing of multiple heatmaps can be difficult.
Doesn't show data for a few hours.
Advanced targeting can be confusing.,8,Impressed clients.
General website improvements - from conversion rates to improved functionality.,10Albert WaveringGo crazy without getting egg in your face2017-06-20T19:50:36.678ZWe use Crazy Egg to help direct UI and UX strategy.,I love the scroll mapping. It's a great way to gauge how visitors are interacting with our content.
We use this after on page changes to look for new behavior patterns.,I'd like to see integrated A/B testing capability.,8,The low cost of Crazy Egg has proven itself worth it many times over.,TableauVerified UserCrazy Egg - easy and reliable heatmapping (and not much more)2016-03-07T21:41:34.427ZWe use CrazyEgg to do heatmaps and scrollmaps for different devices across a variety of websites. The heatmaps allow us to see the elements of a page that users interact with on desktop and mobile devices, and the scrollmaps enable us to see which content people see as the navigate the page.,Provides heatmaps that shows you the elements on your site that are and aren't performing well.
Provides scrollmaps so you can see how far down a page users are scrolling and which content never gets seen.
Screenshots show you how your website looks across a variety of different devices.
Provides a type of clickmap called confetti that enables you visualise clicks by segments - device, new/returning visitors, campaigns and other metrics.,Visualisations are limited - CrazyEgg doesn't offer attention maps or mousemove maps like some products.
Screenshots can take the better part of a day to generate. If you've got large traffic and want quick insights, CrazyEgg isn't the right tool.
No automation - if you want to run a set of heatmaps regularly to keep track of frequently changing content, this needs to be done manually.
No integrations with A/B testing tools, which would be very helpful.
Customer support experiences haven't been great. All requests seem to be managed by one person, who isn't interested in helping fix bugs and is generally unhelpful.,7,Ability to identify under performing CTAs.
Ability to identify important content that isn't being seen by users.
Ability to visualise how navigation items and content performs across different device types.,ClickTale, Lucky Orange and Mouseflow,ClickTale, Qubit Discover, Qubit Opentag, Lucky Orange, Mouseflow,No,2,Yes,Unfortunately I've yet to have this experience. Recently I sent a ticket about a bug and received a response from a new support rep, and she was much better than all my previous interactions, fixing a bug in the platform very quickly. Hopefully this is a new direction for Crazy Egg support, as this was a really good experience.Verified UserIn a nutshell, you may be missing an opportunity to capture user interaction2016-02-25T19:20:53.855ZCrazy Egg is being used by e-commerce department to track user engagement with our site. We can pinpoint a page on our site and monitor the interaction using Crazy Egg's heatmap, scrollmap and confetti (clicks).,Easy integration. When we first started Crazy Egg, I was able to quickly and easily add it to our tag manager.
Quick setup and live URL testing to make sure test is properly working. There's no guessword; I plug in the URL and it does the work!
It's a simple software to use for quick information about how user's are interacting with our site. I don't have to jump through a lot of hoops to get to the data.,The largest thing we've struggled with is the Optimizely integration. I've contacted customer service a few times to get it properly setup. Customer Service is always friendly and helpful; they provide clear steps to get it setup. Unfortunately despite clear instructions, they are tedious, and if not completed in the correct order, the integration with Optimizely does not work. My success rate with the integration is less than 55%.,8,Positive Impact: Answering questions that analytics cannot. i.e. Are people seeing the PayPal button? We can measure how many people start the PayPal process on our site. However, its hard to know if low numbers are because of low interest or because our customers are missing the option.
Positive Impact: Measuring user engagement for page types to determine what elements on the page are most important to our customers.
Positive Impact: Lower cost than competitors to use helpful engagement tracking software. Currently, we're not consistently using Crazy Egg for user engagement so the $50 a month is perfect for our current needs.,ClickTale,Adobe Analytics, Optimizely,No,Price
Product Features
Product Usability,We're happy with Crazy Egg and what we use it for. I think our evaluation was fair and we made the best choice for our needs. In our evaluation, we spoke to a couple of competitors, but after weighing product features and price, we determined price outweighed features. We needed a way to prove that we could use a software like Crazy Egg and see positive ROI. The features offered by Crazy Egg were (in our opinion) mostly the same as competitors and didn't appear to be hard to use.,Integrating Crazy Egg javascript into our site. As a quick implementation, I was able to add JS to our tag manager to quickly get started, and I have very limited implementation skills.
Starting a test using URL and using dashboard to confirm if its running. Super simple.
Selecting which device to run a snapshot. If I want all 3, they are there. If I only want 1 device such as mobile, I feel confident in the accuracy of the results.,Integrate with Optimizely. Customer Service at Crazy Egg has been excellent and provided step-by-step instructions for integrating. However, the process is very tedious and requires each step to be completed perfectly in order. My success rate is low.,9Verified UserA great place to start your optimization!2016-04-26T20:51:26.053ZCrazy egg is being used by the analytics department as well as the marketing department. along with other solutions it is used to give a comprehensive idea on how people are using our pages and what can we do to optimize these pages, or what A/B tests to suggest. The analytics team use it to monitor new projects along with other analytics solutions and broadly oversee the performance of online marketing campaigns while the marketing team use it to optimize landing pages for campaigns.,Crazy Egg does a good job in helping us visualize users' page activity.
Helps us see how a user views a page.
Saves snapshots and results of pages so we can compare results and export them.
Easy to add to pages using WordPress.,The interface is confusing sometimes, especially if you have a lot of snap shots of pages running or stopped. It takes time to find the snapshot you need.
Results should be taken with a grain of salt and use other solutions to back it up.
It would be nice if they had more feature that suggests improvements to your page.,7,It's totally worth the price and a good place to start for optimization, it definitely helped take some websites to the next level.
It's a great tool that you can communicate results to stake holders with.
I love their support and digital marketing library, it helped us educate staff.,,Adobe Target, SiteSpect, Optimizely, Adobe Analytics, Google AnalyticsVerified UserBig Value and Small Headaches!2014-05-13T19:04:43.988ZCrazy Egg is an important tool for our PPC and SEO campaigns. We use it to engage in CRO opportunities and help clients get a better conversion rate out of their traffic. We use it in paid search for landing page development.,Shows hot spots of content
Adds extra value to client's campaigns
Provides data driven recommendations for CRO,The export of the snapshot link is time sensitive and not that easy to present to clients
I wish it could be integrated into other dashboards
The plans are kind of expensive,9,Higher converting landing pages
More engaging onsite content
Extra value to SEO/PPC campaigns,ClickTale,8,10,8,9,10,10Verified UserGet Crazy Egg. Great price. Easy to Use. Convert More Customers2014-06-25T16:41:08.520ZWe use it to get Heat and scroll mapping analytics. It is being used to Demand Generation. It helps us assess how customers are interacting with our website pages.,Heat mapping
Scroll mapping
Mobile / Desktop comparisons
Easy set up,Storing older tests - You must download and store them.
Allow easier upgrading to allow for more Snapshots,10,Helps inform us of how to improve our website. This improves our testing ROI.
Gives visual examples to Creative to see what is working and what is not and increases employee understanding.,ClickTale,9,1,1Verified UserProve to your clients that change is good... see your audience in action2014-06-20T16:02:05.585ZWe are currently Running around 90 snapshots. We use Crazy Egg to to measure traffic flow for our customers homepages and main landing pages. We use Crazy Egg reports to discuss ways to the client to improve there website and create A/B testing plans from this data.,Using Crazy Egg on homepages help show our clients what visitors are clicking on or NOT clicking on. The detailed Reports that Crazy Egg gives make our jobs easier when convincing a client to change layout or design or content and maybe try an A/B test in the future.
We Use Crazy Egg on internal Landing pages as well to see how visitors are reacting to them. Again, The detailed Reports that Crazy Egg gives make our jobs easier when convincing a client to change layout or design or content and maybe try an A/B test in the future.
Downloading the reports is very easy today and easy to view with the client. Also the new user interface to set up test is very easy to use.,The Overlay feature is very cool but hard to read sometimes and hard to share with clients using screen shots.,9,We used Crazy Egg to prove that a client's homepage was not working to its potential. We recommended a different layout and did an A/B test using a different software and the test won. We improved clicks by 260% and conversions by 79%,9,10Verified UserGive Crazy Egg a Try and You Won't Regret it2014-05-20T20:37:33.159ZWe're using Crazy Egg to create heat maps across our web domains. It is only being using in our department, across various teams, such as Product, Design, etc.,Easy to create heat maps
Reporting tool allows you to see different metrics
Offers segmentation of visitors,Users should be able to create custom segmentation
Improve the number of visitors to be in the heat map,8,Improved user experience on multiple pages through our websites,Adobe Analytics,9,4,2,Heat map
User Experience
Optimization,Optimizing pages for UXVerified UserSpecialized analytics for tracking user engagement; not all-purpose but a great tool to have in the tool belt.2014-05-20T14:04:01.291ZWe use Crazy Egg analytics on our main web site to tell us how users are interacting with our designs and content. This allows us to see, very visually, where users are spending most of their time and what content draws the most attention, allowing us to hone in on and focus our efforts in areas that matter the most.,It allowed us to see that users were hovering around particular images and were attempting to click, but because of our lack of links on the images, they were taken nowhere. With that information, we added links to the images which caused us to see a noticeable increase in signups.
Crazy Egg also allowed us to see that a lot of user attention was being focused on a very small portion of the content on our website. By expanding that content and enlarging the space that it occupied, we were able to provide a more pleasant experience for our users.
Finally, Crazy Egg showed us that some content was just in the wrong place because users were not interested in it whatsoever in relation to other content on the page. We were able to move this content to better locations which increased user participation and viewership.,For the given problem that Crazy Egg is trying to provide, it did an excellent job.
It would be nice to see information consolidated with Google Analytics so that we can have a one-stop dashboard of website analytics for our site. However, this would require substantial integration with Google Analytics and is understandable that it is not yet available.
It would be good to see general trends of movement rather than just hot spot highlights. In other words, allow me to see the mouse trace for one particular user across the page as a series of lines and curves to different areas. This would allow us to easily spot how attention flows throughout the page.,9,We've seen increased time spent on site and reduced bounce rate due to optimizations we made from Crazy Egg stats.
We've also seen slightly increased signups due to enlargement of signup buttons and inclusion of links on images where there previously were none.,7Verified User
Unspecified
Crazy Egg
103 Ratings
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