Great for customer insight
July 08, 2022

Great for customer insight

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Crazy Egg

Crazy Egg has been used to help us understand how our customers and visitors to our site interact and use our services. It gives us an idea of what is working and what is not, what people are seeing and/or missing. It allows us to see where we can make improvements, move things for better visibility and identify any navigation problems.
  • It lets you know where there is any 'dead' space on your website interface
  • You find out what is interesting to people and how this changes depending on where people are coming into the site from
  • It gives a good visual representation of site visits rather than a boring written report
  • Sometimes the data can be difficult to understand and can be overwhelming
  • The refresh time can sometimes be a bit glitchy
  • Letting us know what people are finding interesting and interacting with
  • Knowing where are customers are coming from
  • I can't comment on the investment but from a customer insight point, it's a really useful tool to improve your business.
I've only had experience with this one customer insight tool

Do you think Crazy Egg delivers good value for the price?

Not sure

Are you happy with Crazy Egg's feature set?


Did Crazy Egg live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Crazy Egg go as expected?

I wasn't involved with the implementation phase

Would you buy Crazy Egg again?


If you want to know where site visitors are coming in from it's great and you can tailor your comms to best capture your audience. You can also find out where you need to focus your attention to improve your site, identifying dead space or moving info to different locations to make it easier to find.