CRM & Loyalty System

The CRM & Loyalty System by BookingWhizz is a solution designed to assist hotels in managing their guest relationships. This system is suitable for enterprise hotels, multi-property hotels, and multi-brand hotels. According to the vendor, hotel managers, hospitality industry professionals, marketing professionals in the hotel industry, customer relationship management professionals in the hotel industry, and loyalty program managers in the hotel industry can all benefit from the features and capabilities offered by this CRM & Loyalty System.

Key Features

CRM & Loyalty System Integration with WhatsApp: According to the vendor, this feature allows hotels to automate personalized communication with guests using WhatsApp Business API Messenger. It facilitates direct personal advertising, access to guest segments from the CRM, and sending invitations for conferences, meetings, and events.

CRM & Loyalty System Integration with Email Campaigns: This feature enables hotels to run targeted campaigns before, during, and after a guest's stay on both WhatsApp and email. According to the vendor, it helps transform the guest experience with personalized messages and recommendations, while offering a fully customized CRM dashboard for high engagement levels.

Guest Journey Automation: According to the vendor, this feature allows hotels to plan, guide, and nurture the guest experience through automated campaigns. It includes pre-arrival campaigns with personalized confirmation emails and preference forms, in-stay campaigns like welcome surveys and food & beverage offers, and post-stay campaigns including relevant need period campaigns and satisfaction surveys.

2-in-1 Loyalty and Reward Program: According to the vendor, this feature enables hotels to reward guests with personalized loyalty experiences to encourage repeat visits. It allows customization of promotions and rewards for loyal customers, offering reward points, discounts, and promotions on various services based on transaction frequency or other criteria.

Integration with Leading Property Management System (Property Management System) Vendors: The CRM & Loyalty System seamlessly integrates with leading Property Management System (Property Management System) vendors, according to the vendor. This ensures a two-way connection, data synchronization, and streamlined operations.

Cash Back Incentives: According to the vendor, hotels can offer cash vouchers as a complement or replacement to traditional points-based rewards. This feature allows for automated delivery of cash rewards via email or direct mail, with built-in cash accounts for loyalty members.

Birthday and Anniversary Promotions: According to the vendor, hotels can surprise loyalty members with special offers on their birthdays and anniversaries. This feature enables personalized promotions and ensures future business from loyal guests.

Guest Appreciation Promotions: According to the vendor, hotels can recognize and encourage purchasing behavior to reinforce loyalty. This feature allows for showing appreciation based on program engagement, frequency of visits, and more.

Miss You Promotions: According to the vendor, this feature helps reduce attrition by identifying declines in visits and purchase frequency. Hotels can set triggers for immediate action and bring guests back with new offers.

Referral Promotions: According to the vendor, this feature encourages engaged guests to refer new members and earn rewards. It supports implementing raffle promotions to entice customers to visit more often.