Crunchbase under delivers for us
Use Cases and Deployment Scope
Used to ID decision makers in companies. Primarily for M&A projects. We have found that 40% of the emails are invalid. We have never been able to reach customer support in the one year period we have tried to use their products. In my opinion, customer support apparently is a concept but not practiced.
Pros
- Collect there subscription fees
- tell the customer about the info they will not be able to access without an upgrade
- talk about the non existent customer service.
Cons
- screen data quality
- need reachable customer support that actually calls back
- better explanation of upgrades
Likelihood to Recommend
In theory, they have a lot of useful information but accessing it as a small user is difficult at best. Not having any real customer support makes this much more aggravating for us. The You Tube Videos can help but are generic and cannot address specific issue we have. A real customer support team could do this I would think.
