Item: Crunchbase
Rating: 1
Author: Verified User

Overall Satisfaction with Crunchbase

Use Cases and Deployment Scope

Used to ID decision makers in companies. Primarily for M&A projects. We have found that 40% of the emails are invalid. We have never been able to reach customer support in the one year period we have tried to use their products. In my opinion, customer support apparently is a concept but not practiced.

Pros and Cons

Pros

Collect there subscription fees
tell the customer about the info they will not be able to access without an upgrade
talk about the non existent customer service.

Cons

screen data quality
need reachable customer support that actually calls back
better explanation of upgrades

Return on Investment

In our experience, contact info quality is poor
I think the Information accumulation format is very good
In my experience, descriptions of upgrades are poor

Usability

In our experience, the customer service is horrible to non existent. If we were a fortune 100 company with a staff of computer people I am sure this would be a valuable service as they would "speak the language" but that is not us. Not being able to reach customer service when we are thinking about upgrading is, in my opinion, a crazy business model.

Key Insights

Do you think Crunchbase delivers good value for the price?

Are you happy with Crunchbase's feature set?

Did Crunchbase live up to sales and marketing promises?

Did implementation of Crunchbase go as expected?

Would you buy Crunchbase again?

Likelihood to Recommend

In theory, they have a lot of useful information but accessing it as a small user is difficult at best. Not having any real customer support makes this much more aggravating for us. The You Tube Videos can help but are generic and cannot address specific issue we have. A real customer support team could do this I would think.

Crunchbase Feature Ratings

Comments

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Crunchbase under delivers for us

Software Version