Cvent Onsite Solutions Reviews and Ratings

Rating: 9.4 out of 10

Score

9.4 out of 10

Community insights

TrustRadius Insights for Cvent Onsite Solutions are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Efficient Check-in Process: Several users have found the app's onsite data integration via API's to be a time-saving and convenient feature. By eliminating the need for paper badges, attendees can easily check in through the app, resulting in a more efficient and hassle-free check-in process.

Digital Itinerary: Users appreciate the inclusion of a digital itinerary within the app. This eliminates the need for printing individual itineraries and reduces paper waste while making it easier for attendees to access their schedules.

Enhanced Attendee Tracking: The attendee tracking feature has been positively received by reviewers. This functionality allows event organizers to gather valuable insights into attendee preferences and behavior, enabling them to tailor future events accordingly and enhance overall event experiences.

Reviews

9 Reviews

Cvent Onsite Solutions Review

Rating: 10 out of 10

Incentivized

August 27, 2024

Use Cases and Deployment Scope

In my company, I use Cvent Onsite Solutions On-Arrival & Attendee Hub to make the attendee registration process run smoothly. This allows for a quick check-in, registration and badge printing process for all attendees. On-Arrival also allows for my team to edit or reprint any name badges as needed. Overall, these onsite solutions are very helpful to our program's success.

Pros

efficient
easy to understand
great support hotline for questions

Likelihood to Recommend

Cvent Onsite Solutions is very useful for attendee registration/ check-in, badge printing, and app usage. With the use of tech integration, it makes the onsite programs more sustainable, efficient and operate smoothly. Cvent Onsite Solutions also allow for flexible options of programs. For example, the inclusion of hybrid events to accommodate all attendee types.

Verified User

Employee (51-200 employees)

Vetted Review

2 years of experience

CVENT Onsite Solutions - excellent for events over 400!

Rating: 9 out of 10

Incentivized

August 26, 2024

Use Cases and Deployment Scope

I utilize CVENT onsite solutions for clients that already use CVENT as their registration platform AND have over 400 attendees onsite. We can handle onsite registration up to a certain point, but anything over 400 gets sticky if we don't have a way to print badges onsite. I currently utilize CVENT Onsite Solutions about twice a year.

Pros

Printing capabilities - color options, advance printing, QR codes.
Onsite technical assistance.
Integrations with CVENT registration software.

Cons

I have had issues with them sending the correct printers in the past, but it doesn't happen often. And when they do, they ship overnight to correct the issue.
It's an expensive option - they tend to Nickel and Dime.
The app/gamification features are still not perfect. I've had several issues with games on the day of.

Likelihood to Recommend

As mentioned in the first question, I think CVENT Onsite is best to use when the group is over 400 people. Anything under that we can manage by pre-printing. But when it's over 400 and you have a quick registration timeline, onsite solutions are your only option (in my opinion).

Ellen Valdez, CMP

Event Manager at Platinum XP (11-50 employees)

Vetted Review

4 years of experience

View profile

Easy to implement

Rating: 8 out of 10

Incentivized

January 5, 2024

Use Cases and Deployment Scope

We use Cvent Onsite Solutions at almost all in person events we run, from badge printing and checking in to the event, to scanning for participation records. We use it for meetings of between around 75 pax to 250 and occasionally far more.

Pros

Badge printing
Checking in and scanning
Allowing up to date data collection

Cons

Event in a box can have issues, but we know we can always rely on their team when issues arise
Scanners always default to sorting by room which is odd and can be confusing for new users

Likelihood to Recommend

Cvent Onsite Solutions are very well suited to events where tracking attendance is important. In a highly regulated industry like ours this is a key factor of using Cvent Onsite Solutions. It is also great to be able to make changes to things like badges on-site and in person.

Verified User

Employee (10,001+ employees)

Vetted Review

2 years of experience

Cvent Onsite Solutions is Great

Rating: 10 out of 10

Incentivized

August 25, 2023

Use Cases and Deployment Scope

We use Cvent Onsite Solutions to have a positive customer experience upon arrival at one of our events. It helps us with checkin, badge printing, onsite registration, and being able to scale our volunteer team to meet the demands of larger events. It also helps us provide a more seamless experience for attendees.

Pros

Self service
Badge printing
registration

Cons

Initial setup may be a little cumbersome

Likelihood to Recommend

In my opinion, the product is suited well to provide attendees a positive experience during checking at events and save the time of volunteers or event staff from having to manually print badges or deal with processing registration onsite. This frees up their time to focus on other activities crucial to event success.

Verified User

Director in Information Technology (11-50 employees)

Vetted Review

3 years of experience

Great Event Management Tool

Rating: 8 out of 10

Incentivized

July 25, 2023

Use Cases and Deployment Scope

1.Using for Event Registration, Attendance tracking, Surveys for marketing.

2. Virtual, Hybrid and In-person event capabilities.

3. Compute engagement scores to nurture and generate leads.

4. Reports and Event ROI

Pros

Data integration via API's
Onsite registration with Kiosk
Badge scanning
Lead Scanning

Cons

No cons to report

Likelihood to Recommend

Direct API integration with Onsite solutions helps us get data faster for reporting, engagement scoring , lead nurturing and contacting attendees for future campaigns

Jetender Vilku

Program Manager in Information Technology at Zensar Technology (5001-10,000 employees)

Vetted Review

3 years of experience

Cvent Onsite For A Smoother Onsite Experience

Rating: 10 out of 10

Incentivized

February 4, 2022

Use Cases and Deployment Scope

My organization uses Cvent Onsite Solutions to assist with planning internal company events and meetings as well as marketing/promotional events. The Cvent platform allows us to be more organized and tend to our attendees as best as we can. The check-in process is a seamless one and allows us to run more efficient events.

Pros

Allows a quick check-in process in the app rather than dealing with pesky paper badges
Provides a digital itinerary for attendees rather than having to print them out individually
Offers attendee tracking to better tailor future events

Cons

Would be awesome to have more tools to analyze post-event feedback
Update to provide more functionality with digital badges
Provide an easier user layout to customize itineraries in the pre-event stage

Likelihood to Recommend

I am highly likely to always recommend Cvent Onsite Solutions based on the positive experience I have had with them. I have had an amazing experience overall with the entire Cvent platform and all of their offerings. The support team is awesome and extremely knowledgeable. This is the type of software that offers customers the cutting edge to excel.

Verified User

Administrative Assistant in Sales (1001-5000 employees)

Vetted Review

4 years of experience

Solves many of our previous pre-conference and onsite issues!

Rating: 8 out of 10

Incentivized

June 23, 2021

Use Cases and Deployment Scope

We are using Cvent Onsite Solutions for the first time at our conference coming up in July. This will be used by staffing members of each department within our organization. This addresses the problems associated with onsite registration and check-in for our attendees. This allows a smoother welcoming process for our attendees, especially during/post-COVID conference restrictions.

Pros

Allows a smoother process for attendees
Allows our staff more time to focus on other onsite tasks during the conference
Shifts to more of a digital process rather than relying on paper/by hand check ins

Cons

More easy to use functionality for guest passes
Allowing more badges/additions to print with each badge
Most other features are very straight forward and easy to use - post conference I may find more room for improvement

Likelihood to Recommend

The one situation where it is most appropriate is for onsite conferences regarding welcome registration processes for attendees. Typically, our organization utilizes by-hand check in processes that make it more tedious and time consuming. This onsite solutions allows for a quicker process, helps us teach our attendees how to shift towards a mostly contactless process, and have the onsite assistance in case of any confusion or difficulties.

Verified User

Employee (1-10 employees)

Vetted Review

CVENT ONSITE SOLUTIONS DRIVE AUTOMATION & EFFICIENCY

Rating: 9 out of 10

Incentivized

February 15, 2020

Use Cases and Deployment Scope

We used Cvent Onsite Solutions (formerly AllianceTech) for onsite trade show solutions, and they were eventually integrated into Cvent. Lead capture at trade shows was the primary function. Since their integration, I'm not sure which portions are Cvent Onsite Solutions (formerly AllianceTech). As it's all rolled into Cvent Onsite Solutions, the Alliance Tech reference doesn't apply, but the build-out of their stable platform will only get better with Cvent solutions. On Arrival and Arrival, 360 are onsite solutions we use. On Arrival for all event check-ins because of the simple and easy to use check-in process in real-time that maps back to the database showing an attendee has checked in. On Arrival, 360 is more about the badge automation process and is highly efficient. We use On Arrival 360 for more significant, more complex events. We hope to be able to use CVENT OnSite Solutions (formerly AllianceTeach) for all events across the board.

Pros

Intuitive User Interface
Quick and Efficient Barcode Scan

Cons

Pricing. If we can get lower pricing, we can use for more events.
Buying our own on-site kits vs having Cvent team needing to be onsite.

Likelihood to Recommend

<ul><li>WELL SUITED: On-site check-in, Onsite badging, Mobile Ticketing. Integration into the Cvent platform, mobile app, and other ends to end solutions within the tech stack. GDPR and CCPA privacy.</li><li>LESS APPROPRIATE: Cvent Onsite Solutions (formerly AlliancaTech) priced higher than competitors and limits # of events we can leverage for consistency. We want to be device rental free and have the app on our phones and real-time upload to master files.</li></ul>

Verified User

Team Lead in Marketing (10,001+ employees)

Vetted Review

4 years of experience

Cvent Onsite Solutions - University Experience Review

Rating: 9 out of 10

Incentivized

February 13, 2020

Use Cases and Deployment Scope

Cvent Onsite Solutions is used annually for our large signature event, Homecoming & Reunion Weekend, through the Alumni Association and Advancement Events departments. It addressed our need for a more streamlined customer facing check-in process and saved a lot of pre-event man hours by not having to print 4500+ name tags for everyone registered when only about 2500 attendees actually come and check-in to pick up a name tag.

Pros

Saves on pre-event prep.
Customer support and client service specialists have been helpful and responsive.

Cons

We have to enter a lot of custom data into the back-end because of lack of our CRM communication with Cvent.
Would be helpful if the person working on the pre-event prep could be onsite. We have only been able to have this 1 out of the last 5 or 6 times.

Likelihood to Recommend

Less suited for smaller events where your event ROI isn't enough to help cover the cost of Cvent Onsite Solutions.

Verified User

Employee (201-500 employees)

Vetted Review

4 years of experience

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Reviews and Ratings

CVENT ONSITE SOLUTIONS DRIVE AUTOMATION & EFFICIENCY

Rating: 9 out of 10

Incentivized

February 15, 2020

Use Cases and Deployment Scope

Pros

Intuitive User Interface
Quick and Efficient Barcode Scan

Cons

Pricing. If we can get lower pricing, we can use for more events.
Buying our own on-site kits vs having Cvent team needing to be onsite.

Likelihood to Recommend

Verified User

Team Lead in Marketing (10,001+ employees)

Vetted Review

4 years of experience