Cvent Onsite Solutions - University Experience Review
February 13, 2020

Cvent Onsite Solutions - University Experience Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cvent Onsite Solutions (formerly AllianceTech)

Cvent Onsite Solutions is used annually for our large signature event, Homecoming & Reunion Weekend, through the Alumni Association and Advancement Events departments. It addressed our need for a more streamlined customer facing check-in process and saved a lot of pre-event man hours by not having to print 4500+ name tags for everyone registered when only about 2500 attendees actually come and check-in to pick up a name tag.
  • Saves on pre-event prep.
  • Customer support and client service specialists have been helpful and responsive.
  • We have to enter a lot of custom data into the back-end because of lack of our CRM communication with Cvent.
  • Would be helpful if the person working on the pre-event prep could be onsite. We have only been able to have this 1 out of the last 5 or 6 times.
  • Positive impact on attendee facing experience.
  • Better knowledge for how Cvent Event Management works by event planners on our team.
The person onsite can be hit or miss. We have had a few really wonderful support technicians that came prepared, were helpful, and jumped in where needed. We have had others that sat back, didn't offer advice or best practices tips, and were not pleasant to work with. It's very hit or miss.

Do you think Cvent Onsite Solutions (formerly AllianceTech) delivers good value for the price?

Not sure

Are you happy with Cvent Onsite Solutions (formerly AllianceTech)'s feature set?

Yes

Did Cvent Onsite Solutions (formerly AllianceTech) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Cvent Onsite Solutions (formerly AllianceTech) go as expected?

Yes

Would you buy Cvent Onsite Solutions (formerly AllianceTech) again?

Yes

Less suited for smaller events where your event ROI isn't enough to help cover the cost of Cvent Onsite Solutions.