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DealerPeak has proven to be an invaluable software solution for many users, addressing various business problems and enhancing their day-to-day operations. Firstly, the quick issue resolution provided by the support team has been praised by users, with problems being fixed within minutes. This prompt assistance ensures that any technical difficulties or obstacles can be swiftly resolved, minimizing downtime and allowing users to continue their work uninterrupted.

Additionally, the desking tool within DealerPeak has significantly benefited managers, providing a seamless workflow when working with customers. This feature enables managers to effortlessly navigate through the system without disruptions, improving efficiency and ensuring a smooth customer experience. Moreover, the ability to push deals directly from the CRM into other platforms such as Dealertrack and Reynolds has greatly increased efficiency for all parties involved in the car deal process. This streamlined integration eliminates the need for manual data entry and reduces errors, saving valuable time and effort.

Furthermore, DealerPeak enhances organization and task management by providing a centralized platform. Users have found it easier to stay on top of their tasks and maintain a well-organized workflow. The software serves as a comprehensive CRM and follow-up platform, empowering users to efficiently review customers and identify those requiring more attention. Additionally, the feature that allows users to track if customers have read their emails has proven particularly useful in engaging with customers who prefer minimal contact.

While some users have not encountered any problems or issues that needed solving with DealerPeak, there have been cases where transitioning from CDK to DealerPeak caused headaches and hindered progress with the software in the past. However, these isolated incidents should not overshadow the overall positive experiences reported by many satisfied users who have found DealerPeak to be an essential tool for their automotive business needs.

Exceptional Support Team: Several users have praised the support team at DealerPeak, highlighting their exceptional service and positive relationship. They consistently received prompt assistance from the support team and appreciated their proactive approach in reaching out to check for any issues.

User-Friendly CRM: Many reviewers have found the CRM and other tools within the DealerPeak software to be user-friendly. Minimal training is required to understand the system, indicating its ease of use. Users also appreciate the availability of information within the CRM, making it convenient for them to access necessary data.

Improved Customer Engagement: A number of users have benefited from the DealerPeak CRM's ability to help them stay organized with their customers. The reminder feature ensures that no customer is overlooked, resulting in improved customer engagement. This feature has been particularly useful for enhancing communication and building stronger relationships with customers.

Difficulty in Locating Information: Some users have expressed frustration with finding specific customer information within DealerPeak due to the large number of tabs. 

Steep Learning Curve: Several reviewers have mentioned that it took them a while to learn how to use DealerPeak, indicating a steep learning curve associated with the software.

Dated Interface: The interface of DealerPeak has been described as dated by some users, although it still fulfills its necessary functions.

DealerPeak is an automotive CRM for dealer groups.

Base

Plus

ALLDATA offers a suite of shop management applications for the automotive industry, for the management of either general auto repair or collision repair (e.g. diagnostic aid, repair aid, training, etc.).

Repair

Collision

DealerPeak

Automotive

DealerPeak Brand Promo

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What is DealerPeak?