Definitive Healthcare Reviews and Ratings

Rating: 5.7 out of 10

Score

5.7 out of 10

Community insights

TrustRadius Insights for Definitive Healthcare are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Valuable Information: Many users have expressed appreciation for the valuable information provided by Definitive Healthcare. They mention that the information is well-organized and useful for their needs. It includes details on executives, financials, technologies utilized, and contact information.

Easy Contact Sourcing: Users find it easy to source contact information and conduct outreach to healthcare providers using Definitive Healthcare. They mention that the contact information is high quality and easy to pull. The ability to filter by location is significant for their industry.

Data Exporting: Users appreciate the ease of downloading and exporting information into Excel using Definitive Healthcare. They mention that the hospital search filter is helpful in narrowing down results. The data comes from reliable sources like Medicare cost reports.

Reviews

4 Reviews

Avoid Definitive Healthcare

Rating: 1 out of 10

Incentivized

December 23, 2022

Use Cases and Deployment Scope

We licensed Definitive Healthcare's data to use for prospecting in healthcare. We found it clumsy and non-intuitive, but by far, the biggest issue was the error rates - we experienced errors as high as 30% on some lists.

Pros

Sales person was very persuasive.
I feel customer success was nice but not helpful.
In my opinion, they do a good job of locking licensees into contracts where they have all the leverage.

Cons

In my experience, the data is shot full of errors. We couldn't use it
Definitive Healthcare needs better data
I know a contact who moved employers 6 mos ago - his data in Definitive Healthcare is STILL INCORRECT

Likelihood to Recommend

I think the best scenario for using Definitive Healthcare is if accuracy isn't very important. If you just want to spam a lot of people and you don't really care where the contacts land, they're your vendor.

If, on the other hand, you like accuracy and are hoping the commercial list vendor supplies data that will help your business grow, I feel they are less well suited to those use cases.

Ted Ridgway

CEO (Chief Executive Officer) in Corporate at Harmonize Health (11-50 employees)

Vetted Review

2 years of experience

View profile

Definitely Definitive Healthcare

Rating: 8 out of 10

Incentivized

January 13, 2022

Use Cases and Deployment Scope

We used Definitive Healthcare to find practices, medical groups, and health systems in our respective territories. We also used it to find appropriate contacts such as head physician, owner, and practice administrator. This helps us ensure that we are reaching out to the correct prospect in the correct location and within the correct specialty. Definitive [Healthcare] also helps show what health systems or medical groups own specific practices, hospitals, and medical centers.

Pros

Provides a list of hospitals, health systems, medical groups, and practices
Helps show what locations are under certain systems or groups
Gives insight into specialties and employee counts

Cons

Sometimes the contact information is incorrect
There are times when the listed provider or contact is no longer working there
It could integrate with Salesforce

Likelihood to Recommend

Definitive Healthcare is well suited for getting a better understanding of your [...] healthcare ecosystem. It is good for finding practices or medical groups related to a specific specialty or in a specific location. It helps with prospecting because you can see the size of the location, who it is connected to, where it is located, the [number] of employees, and the appropriate contacts.

Amanda Muirhead

Sales Development Representative in Sales at PerfectServe (201-500 employees)

Vetted Review

2 years of experience

View profile

Poor Customer Service and Response Time and Uncreative Solution and Software

Rating: 1 out of 10

Incentivized

November 26, 2020

Use Cases and Deployment Scope

We implemented Definitive [Healthcare] for our Sales Team in order to reach C-level and Director level contacts at hospitals and health systems.

Pros

Good data and information about health and hospital systems such as size, revenue, software.
Healthcare specific. There's no other noise.

Cons

Outdated UI and lacks integration with popular software
Account Management team is unempowered to solve problems or come up with creative solutions.
Slow response time. I waited 3 weeks for a response from their team on a question.
Database lack key contacts especially Director level and above. Poor tool for sales team.
Poor customer service. I constantly felt like I was chasing them for a meeting or on questions.

Likelihood to Recommend

Trial [Definitive Healthcare] and make sure you test all scenarios. Once they lock you into a contract, they're not letting you out of it, even if you prove that their database lacks key information that you were looking for. You'll be running around and chasing them for months and still get no resolution.

Verified User

Director in Sales (1-10 employees)

Vetted Review

1 year of experience

Definitive Healthare

Rating: 7 out of 10

Incentivized

February 7, 2020

Use Cases and Deployment Scope

Definitive Healthcare is being used across the organization. We use it to keep count of information within healthcare systems. It helps us define whether someone is within our ideal customer profile by defining the size and number of staff within an organization.

Pros

We can link information directly to Salesforce pages. Automatically updates on pages.
Gives specifics about organizations such as executives, size, revenue, etc.

Cons

I have noticed they do not update C suite members often, so when trying to reach out to prospects, the information can be outdated.

Likelihood to Recommend

Definitive is very well suited when you need overall knowledge of an organization. I would not recommend using this specifically to enrich the database with contact records.

Verified User

Administrator in Marketing (51-200 employees)

Vetted Review

1 year of experience

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