Poor Customer Service and Response Time and Uncreative Solution and Software
November 26, 2020
Poor Customer Service and Response Time and Uncreative Solution and Software
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Definitive Healthcare
We implemented Definitive [Healthcare] for our Sales Team in order to reach C-level and Director level contacts at hospitals and health systems.
- Good data and information about health and hospital systems such as size, revenue, software.
- Healthcare specific. There's no other noise.
- Outdated UI and lacks integration with popular software
- Account Management team is unempowered to solve problems or come up with creative solutions.
- Slow response time. I waited 3 weeks for a response from their team on a question.
- Database lack key contacts especially Director level and above. Poor tool for sales team.
- Poor customer service. I constantly felt like I was chasing them for a meeting or on questions.
Do you think Definitive Healthcare delivers good value for the price?
No
Are you happy with Definitive Healthcare's feature set?
No
Did Definitive Healthcare live up to sales and marketing promises?
No
Did implementation of Definitive Healthcare go as expected?
Yes
Would you buy Definitive Healthcare again?
No