Item: Definitive Healthcare
Rating: 1
Author: Ted Ridgway

Overall Satisfaction with Definitive Healthcare

Use Cases and Deployment Scope

We licensed Definitive Healthcare's data to use for prospecting in healthcare. We found it clumsy and non-intuitive, but by far, the biggest issue was the error rates - we experienced errors as high as 30% on some lists.

Pros and Cons

Pros

Sales person was very persuasive.
I feel customer success was nice but not helpful.
In my opinion, they do a good job of locking licensees into contracts where they have all the leverage.

Cons

In my experience, the data is shot full of errors. We couldn't use it
Definitive Healthcare needs better data
I know a contact who moved employers 6 mos ago - his data in Definitive Healthcare is STILL INCORRECT

Most Important Features

The contract expiration
The date when the contract ends
Or they go out of business

Return on Investment

In my experience, We've experienced no value from the data
In my opinion, we've paid for no value
So the RoI is negative

Alternatives Considered

Definitive Healthcare seems like it has what you need - a lot of healthcare data. In my case, they purport to have everything from employee emails to billing and reimbursement data. Unfortunately, we didn't find it was accurate enough to use. Combine this with the mandatory 3-year contracts, and, in my opinion, it's a big waste of money.

Key Insights

Do you think Definitive Healthcare delivers good value for the price?

Are you happy with Definitive Healthcare's feature set?

Did Definitive Healthcare live up to sales and marketing promises?

Did implementation of Definitive Healthcare go as expected?

Yes

Would you buy Definitive Healthcare again?

Other Software Used

Bigin by Zoho CRM, Zoho Analytics, ZoomInfo MarketingOS

Likelihood to Recommend

I think the best scenario for using Definitive Healthcare is if accuracy isn't very important. If you just want to spam a lot of people and you don't really care where the contacts land, they're your vendor.

If, on the other hand, you like accuracy and are hoping the commercial list vendor supplies data that will help your business grow, I feel they are less well suited to those use cases.

Comments

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Avoid Definitive Healthcare