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Avoid Definitive Healthcare
December 23, 2022

Avoid Definitive Healthcare

Ted Ridgway | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Definitive Healthcare

We licensed Definitive Healthcare's data to use for prospecting in healthcare. We found it clumsy and non-intuitive, but by far, the biggest issue was the error rates - we experienced errors as high as 30% on some lists.
  • Sales person was very persuasive.
  • I feel customer success was nice but not helpful.
  • In my opinion, they do a good job of locking licensees into contracts where they have all the leverage.
  • In my experience, the data is shot full of errors. We couldn't use it
  • Definitive Healthcare needs better data
  • I know a contact who moved employers 6 mos ago - his data in Definitive Healthcare is STILL INCORRECT
  • The contract expiration
  • The date when the contract ends
  • Or they go out of business
  • In my experience, We've experienced no value from the data
  • In my opinion, we've paid for no value
  • So the RoI is negative
Definitive Healthcare seems like it has what you need - a lot of healthcare data. In my case, they purport to have everything from employee emails to billing and reimbursement data. Unfortunately, we didn't find it was accurate enough to use. Combine this with the mandatory 3-year contracts, and, in my opinion, it's a big waste of money.

Do you think Definitive Healthcare delivers good value for the price?

No

Are you happy with Definitive Healthcare's feature set?

No

Did Definitive Healthcare live up to sales and marketing promises?

No

Did implementation of Definitive Healthcare go as expected?

Yes

Would you buy Definitive Healthcare again?

No

I think the best scenario for using Definitive Healthcare is if accuracy isn't very important. If you just want to spam a lot of people and you don't really care where the contacts land, they're your vendor.

If, on the other hand, you like accuracy and are hoping the commercial list vendor supplies data that will help your business grow, I feel they are less well suited to those use cases.