Desk Manager

Desk Manager is a platform designed by Desk Manager to streamline and optimize customer service and help desk operations. According to the vendor, it provides a comprehensive set of features to manage customer inquiries, track support tickets, and improve overall customer satisfaction. It is suitable for businesses of various sizes, from small enterprises to large corporations. Desk Manager caters to a wide range of professionals and industries, including customer support teams in IT, telecommunications, e-commerce, healthcare, finance, as well as help desk professionals, service desk managers, IT managers, and operations managers in various sectors.

Key Features

Chamado: According to the vendor, this feature allows users to organize and interact with customer support tickets and inquiries. Users can easily track and update the status of each ticket and assign them to specific team members for efficient resolution.

Projeto: The vendor states that this feature simplifies project management and task organization. Users can create and manage projects with related activities and deadlines. They can also customize Kanban boards for visual project tracking and keep track of hours worked on each activity.

CMDB: According to the vendor, this feature enables users to maintain a comprehensive database of assets and liabilities. Users can register and manage all assets and liabilities of their company or clients, including hardware, software, and other resources. They can easily access and update information about each asset or liability.

Despesa: The vendor claims that this feature allows users to control and track additional expenses incurred by their team. Users can monitor and manage expenses beyond regular operations and keep a record of all extra costs associated with projects or services. They can also generate reports to analyze and optimize expense management.

Satisfação: According to the vendor, this feature enables users to create customized surveys with multiple-choice or open-ended questions. Users can gather feedback from customers to measure satisfaction levels. They can then analyze survey results to identify areas for improvement and enhance the overall customer experience.

Gamificação: The vendor states that this feature promotes engagement and motivation among team members by using game elements to incentivize and reward employees. Users can create a fun and interactive environment to boost productivity and encourage healthy competition and collaboration.

Conhecimento: According to the vendor, this feature allows users to build a knowledge base to share procedures, tutorials, and documentation within the organization. Users can provide easy access to information for both employees and customers and collaboratively create and update knowledge articles.

Conversa: The vendor claims that this feature seamlessly integrates WhatsApp as a communication channel. Users can respond to customer inquiries directly from the Desk Manager platform and keep track of conversations. This helps maintain a unified support system and provides efficient and convenient customer support through WhatsApp.

SLA: According to the vendor, this feature enables users to set and monitor service level agreements for customer support. Users can control response times and resolution targets for each ticket to ensure timely and efficient support that meets customer expectations. They can also track SLA compliance and identify areas for improvement.

Ponto: The vendor states that this feature allows users to track and manage employee attendance and working hours. Users can monitor clock-in and clock-out times for accurate timekeeping. They can also generate reports to analyze attendance patterns and trends, streamline payroll processes, and ensure accurate compensation.