Dialpad Connect Reviews and Ratings

Use Cases and Deployment Scope

so much more functionality than with our physical cisco system. the update to cloud VoIP was crucial and Dialpad fit the bill.

Likelihood to Recommend

The ease of implementation; ours was expedited due to end of life of Cisco system; the Dialpad team went into action and resolved quickly. Where there could be improvement is discovery of what us as a customer needs before promising functionality with a few features (CRM integration, SMS messaging, transfers inside of Dialpad)

Use Cases and Deployment Scope

We are Contact Centre BPO and Dialpad Connect provides the core telephony services for our business.

Dialpad Connect has allowed our business to transition to a cloud environment, provide AI Transcription & Sentiment Analysis, provide enhanced analytics and deliver a comprehensive API service for our business. Dialpad Connect seamlessly integrates with our Call Management Tool.

We have over 400 clients across the APAC region, each with bespoke requirments. We have implemented a contact centre per client, making us a very complex implementation, each client has custom routing rules and configurations.

Likelihood to Recommend

I think that any organisation that wants to implement a comprehensive contact center solution should consider Dialpad Connect as part of their implementation. They have been able to streamline and consolidate our operating expenses.

Use Cases and Deployment Scope

We use Dialpad Connect as the foundation of our centralization efforts. We interlinked our entire company into one communication platform the enables all departments to fully support each other and improve the flow of communication. Clients, vendors, residents, and prospective residents are quickly routed to the appropriate teams, increasing efficiency and customer satisfaction. Centralizing with Dialpad Connect has also reduced operating costs, allowing us to focus more on growth and development of our teams. Key features include the availability and ease of customization. We’re able to tailor each community to their respective styles while keeping the overall brand in tact.

Likelihood to Recommend

Dialpad Connect’s support team is top tier, always quick to help and go above and beyond what they’re asked to do. The level of customization is perfect for our business needs and enables us to remain flexible. Dialpad Connect has been key to our company’s centralization efforts and has reduced operating costs. Our team has become stronger since given the ability to quickly and easily collaborate.

Use Cases and Deployment Scope

Dialpad Connect gives every employee a phone number that can be used to connect to customers and other employees. It replaced our landlines.

Likelihood to Recommend

Initially, Dialpad Connect had several technical issues that would prevent me from giving a high rating or my recommendation. Dialpad Connect has fixed or resolved the issues that I had. Now, I would recommend them to my colleagues. It has met my needs for phone service and had been a great replacement of physical phones on the desktop.

Use Cases and Deployment Scope

We used Dialpad Connect on a day to day basis to reach out to clients. We used it to call apartment communities to try and pitch our products. It was good because it was also integrated with hubspot so it was easy to call clients and then everything is revorded and transcribed.

Likelihood to Recommend

I love how it was so easy to use. I didnt have to adjust. It was my first time using a dialer and it didnt take me a while to learn how to use it. And how to integrate it with hubspot. It was also easy to navigate and monitor my calls. Transcription was also good that it recorded everything for me.

Use Cases and Deployment Scope

We use Dialpad Connect as our main phone communication line to communicate with clients.

Likelihood to Recommend

It has always worked flawlessly when I have used it and even remains clear when used on wireless internet. Calls are always clear and it is easy to make calls and record calls when needed. The voicemails are always very clear and the transcription makes it easy to tell if a message is important or spam without the need to play the message which saves lots of time.

Use Cases and Deployment Scope

We use Dialpad Connect for our clients, inspectors, and agents to communicate with each other during scheduling, booking, and performing the inspections. Currently, we only use it to make calls, but we have occasionally used texting. We also have other departments use this for basic outreach, such as Inspector Partnerships, Growth, and Accounting.

Likelihood to Recommend

It is well-suited for basic calling functionality, but has been a poor experience for us when used for texting, as it lacks some of the features of other platforms, such as Haymarket. It is also challenging to capture good analytics, as this is neither easy nor clear for users to find.

Use Cases and Deployment Scope

Being able to utilize it to connect with customers and it's Ai capabilities are awesome. Takes away most of the tasks which are unproductive

Likelihood to Recommend

Primarily for sales team to be coached on the use cases, scenarios and how to deal with real problems through example. Great for coaching and training sales teams.

Use Cases and Deployment Scope

We use Dialpad Connect to send and receive messages from our staffing agency's clients in Australia. These comms involve everything from urgent flagging of emails we sent to clients asking for urgent callbacks.

Through the unlimited calls and SMS paid add-ons, we don't have to worry about running out of credits and waiting for our Accounts person to assist with the concern.

Moreover, since it's installed on our mobile, it feels like a built-in phone feature.

Likelihood to Recommend

It's well-suited for a non-tech savvy org that would like features to be set up on their behalf, fast. It's got onboarding and responsive live chat support (as well as a phone support, but we haven't tried that yet).

Not for the budget-constrained business. Lots of the nicer features are behind a paywall.

Use Cases and Deployment Scope

We use Dialpad Connect for providing remote employees access to send and recieve messages/calls in United states. Some issues we face would include delay in sending messages. Other than that I feel Dialpad Connect to be great at what it does and would recommend it to anyone looking for such a solution.

Likelihood to Recommend

Dialpad Connect is well suited for companies which operate remotely especially if employees are overseas