Dialpad Connect is Essential to our Centralized Structure
October 16, 2025
Dialpad Connect is Essential to our Centralized Structure

Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Dialpad Connect
We use Dialpad Connect as the foundation of our centralization efforts. We interlinked our entire company into one communication platform the enables all departments to fully support each other and improve the flow of communication. Clients, vendors, residents, and prospective residents are quickly routed to the appropriate teams, increasing efficiency and customer satisfaction. Centralizing with Dialpad Connect has also reduced operating costs, allowing us to focus more on growth and development of our teams. Key features include the availability and ease of customization. We’re able to tailor each community to their respective styles while keeping the overall brand in tact.
Pros
- Their support teams are friendly and fast.
- The features of Dialpad Connect are easy to use and customize to our needs.
- The reporting suite is advanced yet easy to understand.
Cons
- The user experience (front end) could be made to be a more simplistic, particularly for the phone app.
- Sometimes the data from the reports and the actual information from the calls and texts are out of sync.
- Ongoing training describing best practices would be helpful.
- Reduced response times by 20%
- Reduced operating costs by 40%
- Improved sales processes, reduced bottlenecks
Do you think Dialpad Connect delivers good value for the price?
Yes
Are you happy with Dialpad Connect's feature set?
Yes
Did Dialpad Connect live up to sales and marketing promises?
Yes
Did implementation of Dialpad Connect go as expected?
Yes
Would you buy Dialpad Connect again?
Yes

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