Dialpad Connect is Essential to our Centralized Structure
October 16, 2025

Dialpad Connect is Essential to our Centralized Structure

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Connect

We use Dialpad Connect as the foundation of our centralization efforts. We interlinked our entire company into one communication platform the enables all departments to fully support each other and improve the flow of communication. Clients, vendors, residents, and prospective residents are quickly routed to the appropriate teams, increasing efficiency and customer satisfaction. Centralizing with Dialpad Connect has also reduced operating costs, allowing us to focus more on growth and development of our teams. Key features include the availability and ease of customization. We’re able to tailor each community to their respective styles while keeping the overall brand in tact.

Pros

  • Their support teams are friendly and fast.
  • The features of Dialpad Connect are easy to use and customize to our needs.
  • The reporting suite is advanced yet easy to understand.

Cons

  • The user experience (front end) could be made to be a more simplistic, particularly for the phone app.
  • Sometimes the data from the reports and the actual information from the calls and texts are out of sync.
  • Ongoing training describing best practices would be helpful.
  • Reduced response times by 20%
  • Reduced operating costs by 40%
  • Improved sales processes, reduced bottlenecks
Dialpad Connect has one of the best user interfaces in my opinion. The platform is easy to navigate and making changes is painless. Team member onboarding has been reduced by 11% given the ease of use of the platform.

Do you think Dialpad Connect delivers good value for the price?

Yes

Are you happy with Dialpad Connect's feature set?

Yes

Did Dialpad Connect live up to sales and marketing promises?

Yes

Did implementation of Dialpad Connect go as expected?

Yes

Would you buy Dialpad Connect again?

Yes

Dialpad Connect’s support team is top tier, always quick to help and go above and beyond what they’re asked to do. The level of customization is perfect for our business needs and enables us to remain flexible. Dialpad Connect has been key to our company’s centralization efforts and has reduced operating costs. Our team has become stronger since given the ability to quickly and easily collaborate.

Dialpad Connect Feature Ratings

Hosted PBX
7
Multi-level Interactive Voice Response (IVR)
7
Directory of employee names
7
Answering rules
8
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Business SMS/External Messaging
10
Voicemail Transcription
10
Mobile app for iOS
9
Mobile app for Android
9
High quality audio
9
High quality video
9
Calendar integration
8
Meeting initiation
9
Record meetings / events
8
Desktop sharing
9
Live chat
9
User authentication
8
Participant roles & permissions
9
Centralized communications management
9
Team messaging
9
Team document sharing
10
Call and meeting analytics
9

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