TrustRadius Insights
Doorbell.io has proven to be a valuable tool for businesses in collecting feedback and improving their products. Users have had positive …
Starting at $29 per month
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What is Doorbell.io?
Doorbell.io is a feedback management platform designed to collect, manage, and analyze customer feedback for websites and apps. According to the vendor, Doorbell.io offers an easy installation process and fully customizable features, making it suitable for businesses of all sizes, including small startups...
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Basic
$29
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Doorbell.io?
Doorbell.io is a feedback management platform designed to collect, manage, and analyze customer feedback for websites and apps. According to the vendor, Doorbell.io offers an easy installation process and fully customizable features, making it suitable for businesses of all sizes, including small startups and large enterprises. Professionals and industries such as software development, web design, UX/UI design, customer support, and product management can potentially benefit from Doorbell.io's feedback solution.
Key Features
Easy installation: According to the vendor, Doorbell.io can be seamlessly added to a website or app in less than 2 minutes. Users are required to fill out a simple sign-up form with minimal information and then copy and paste a few lines of code into their projects.
Fully customizable: Doorbell.io offers extensive customization options, allowing users to tailor the platform to their design, language, and specific product needs. The vendor claims that Doorbell.io supports multilingual environments with automatic language detection. Users can also inherit styles from existing designs or customize the form with CSS. Additionally, callbacks are available for customizing the behavior of the form in websites, iOS, and Android apps.
Excellent support: According to the vendor, Doorbell.io provides dedicated and responsive customer support. They claim that their small team enables quick issue resolution and actively engages with customers to shape the product roadmap. Users can expect responsive and helpful assistance throughout the feedback management process.
30+ integrations: Doorbell.io offers seamless integration with over 30 services, including popular project management tools like Pivotal Tracker, Trello, GitHub, Asana, and Jira. The vendor states that Doorbell.io also integrates with team chat apps such as Slack and Twist, as well as helpdesks like Front, Zendesk, Help Scout, Freshdesk, and HelpSpot. Other integrations include Zapier, ProdPad, Woopra, FullStory, LogRocket, and more.
Instant notifications: According to the vendor, Doorbell.io provides immediate notifications via email or team chat app, ensuring that users never miss important customer feedback. They claim that users can even reply to feedback directly from Slack notifications. The mobile-friendly dashboard allows for convenient management of feedback on the go.
Doorbell.io Features
- Supported: Dashboard
- Supported: Multi-Channel Data Collection
- Supported: Negative Feedback Management
- Supported: Predictive Analytics
- Supported: Reporting/Analytics
- Supported: Sentiment Analysis
Doorbell.io Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Android, iPhone, iPad |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Doorbell.io has proven to be a valuable tool for businesses in collecting feedback and improving their products. Users have had positive experiences with the platform, finding it easy to use and navigate. With a single click, users can provide feedback and report problems, allowing for quick improvements to be made. This smooth experience has become an indispensable part of the workflow during development and after websites go live.
One key use case of Doorbell.io is its ability to provide valuable intel and insights from customer feedback. Business owners have found this product to be a reliable tool for several years, helping them understand customer perception and make necessary improvements. The support team at Doorbell.io is open to feedback and quick to implement enterprise benefits such as encryption, enterprise agreements, 2FA, and consolidated user management. Users appreciate not having to gather basic details from clients before investigating and fixing issues, simplifying the process for both parties involved.
Another use case of Doorbell.io is its effectiveness in providing timely communication and support for requests. The platform has been helpful in receiving timely communication and support when needed. Clients have responded positively to the support mechanism built into their websites, making it easier for businesses to address any issues or concerns raised by their customers. Doorbell.io has solved the problem of easily collecting feedback from users, streamlining the process and allowing businesses to quickly make improvements based on user input.
In summary, Doorbell.io has become a valuable addition to business workflows, offering an efficient way to collect feedback and improve products. It provides businesses with valuable insights from customer feedback, streamlines communication and support processes, and enables timely responses to customer requests. With its ease of use and reliability, Doorbell.io has become an indispensable tool for users who can't imagine working without it.
Soft Buttons: Users have praised the softness of the buttons in Doorbell.io's feedback process, highlighting the attention to detail in the user experience.
Easy Implementation and Usage: Many users have found that implementing and using Doorbell.io is easy, emphasizing its user-friendly nature.
Top-Notch Customer Service: Several reviewers have described Doorbell.io's customer service as top-notch, indicating that the support team is responsive and helpful.
Expensive Pricing: Some users have expressed concern about the pricing of Doorbell.io, stating that it can be quite expensive overall. They feel that the cost may not align with the value they receive from the software.
Learning Curve for Interface Navigation: Several reviewers have mentioned a learning curve when first using Doorbell.io, specifically in regards to navigating the website's interface. However, once users become familiar with it, they are able to navigate quickly and efficiently.
Javascript Requirement for Customizations: A number of users have stated that certain customizations in Doorbell.io require Javascript knowledge. This could be a limitation for those who are not familiar with coding and may hinder their ability to fully customize the software to meet their needs.