TrustRadius: an HG Insights company

Cisco Duo

Score9.4 out of 10

436 Reviews and Ratings

What is Cisco Duo?

Cisco Duo is a two-factor authentication system (2FA), acquired by Cisco in October 2018. It provides single sign-on (SSO) and endpoint visibility, as well as access controls and policy controlled adaptive authentication.

Cisco Duo Recommended Easy to install easy to use easy to administer.

Use Cases and Deployment Scope

I use Cisco Duo for both Microsoft MFA and VPN MFA. All users are required to use MFA. all users are automatically enrolled using two radius servers, that sync to Cisco Duo. This solves our MFA initiatives for these two products. we decided that Cisco Duo was the better decision for this since microsoft was only for o365 products, and we would need another product for VPN (without creating a specific login process for Microsoft authenticator). Our accounts don't expire in Microsoft automatically with the AD sync, so Cisco Duo was the better choice since the password authentication happens with AD, not microsoft for VPN.

Pros

  • user synchronization with AD
  • ease of use for administration
  • works well with both Microsoft and Cisco Secure client

Cons

  • user setup process. users get confused if they don't want to install the app on their personal phone and use text instead.
  • Users cannot set up their own devices when a device change occurs.

Return on Investment

  • Cisco Duo has saved us from automated attacks on VPN. We had an instance is 2024 where our VPN was being brute force attacked, and we had several users' weak passwords compromised; however the VPN security groups, and the MFA kept the attacks from gaining access. We've since replaced our firewall with capabilities for limitations on country access for VPN, and beefed up our password complexity settings,

Protecting Business Apps and Data With Cisco Duo.

Use Cases and Deployment Scope

All employees at our company use Cisco Duo to ensure secure access to apps and data through SSO and multi-factor authentication. The tool makes it easy to verify users before allowing access, thanks to its Zero Trust security framework. With the tool, we not only protect business data but also protect users from impersonation. Passwordless access makes it faster to access business devices and apps.

Pros

  • The MFA is fast and reliable and fast.
  • Single-Sign On allows teams to access all apps using a set of credentials.
  • Passwordless authentication works well and ensures fast and secure access.
  • Cisco Duo supports remote access security.
  • The tool supports regular device health checks which includes updates to apps.

Cons

  • I have experienced push notification failure.
  • Authentication delays.

Return on Investment

  • Cisco Duo keeps our data, apps, and users protected.
  • Passwordless access ensures fast access, saving time while adhering to security protocols.
  • Cisco Duo comes with remote access security which is very helpful.

Other Software Used

Webex Meetings, Webex Webinars, Cyren Email Security

Duo by Cisco.

Use Cases and Deployment Scope

We used it as a multi-factor authentication (MFA) and secure access solution within organizations. It helps users sign in to email accounts, the Intranet, and VPN.

Pros

  • Verify identity.
  • Verify login.
  • Second factor authentication.
  • Keep the account safe from hackers.
  • Keeps the data and application safe.

Cons

  • Should have device to device connection ability whereas internet is not met.
  • Changes of device can be sorted and easily made using a second email address or any other identification method.
  • Troubleshooting should be easy to sort out. One time, a Duo admin deleted the authentication group, and some employees were not getting push notifications. It was very hard to find out the cause. Duo should have some troubleshooting finder.
  • Sometimes push notifications are delayed, and the code does not work. At that time, we need to enroll the device again. Not sure why it happens. Duo should give reasons for the error.

Return on Investment

  • It is expensive for a small organization. They should have a license available for small numbers as well.
  • Cisco does not provide priority support for Duo. That attitude can be change.
  • Admin policy complexity can be sorted and defined.

Other Software Used

Microsoft 365, Okta, ServiceNow IT Service Management

Cisco Duo Zero Worries.

Use Cases and Deployment Scope

Cisco Duo is used to strengthen security access to our apps, data, and systems through Multi-Factor Authentication (MFA).

Pros

  • Easy implementation of MFA.
  • Support multiple options of verification.
  • Impressive easy to use interface.
  • Accessible across different devices.
  • Reliable integrations.

Cons

  • Better documentation.
  • New AI features.

Return on Investment

  • Greatly improves how we authenticate and manage access across our apps and data.

Other Software Used

SAP Concur

Duo Review

Use Cases and Deployment Scope

We use Cisco Duo as an enterprise MFA tool. This helps address account security. All users are required to use Cisco Duo (1000 employees) when accessing internal systems. One problem that this addresses is using it over other MFA tools that are not as intuitive/integrated/smooth. Better than Microsoft.

Pros

  • Usability from Use perspective
  • Easy to Manage from admin side
  • Smooth, Effective, Simple , just works

Cons

  • There are some issues with sending activation links through text (sometimes don't come through on our internal network)

Return on Investment

  • easy to implement company wide MFA policy with Cisco Duo
  • no hard data, but more secure after the adoption