Ecwid by Lightspeed Reviews and Ratings

Rating: 10 out of 10

Score

10 out of 10

Community insights

TrustRadius Insights for Ecwid by Lightspeed are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Clear and Easy to Use: Many users have found Ecwid to be clear and easy to use, with very little confusion. They appreciate the straightforward interface and intuitive design that allows them to easily navigate through the platform without needing assistance from customer support.

Consistency and Stability: Several reviewers have praised Ecwid for its consistency and stability. They mention that there have been no major updates or changes to the format of Ecwid during their usage, which has allowed them to easily locate what they need and accomplish their tasks efficiently.

Customization Options: Users appreciate the availability of customization options in Ecwid. They mention that they are able to evolve and grow their store as their website designs change over time. This flexibility allows them to maintain a consistent look and feel across their online presence while adapting to their evolving business needs.

Reviews

13 Reviews

Ecwid by Lightspeed Your Friend for E-commerce

Rating: 10 out of 10

Incentivized

May 5, 2025

Use Cases and Deployment Scope

We use Ecwid by Lightspeed as our E-commerce solution to sell our products online. Ecwid by Lightspeed is integrated to our company website and helps us sell our merchandise.

Pros

Easy To Setup
Easy to navigate and use
User friendly interface
Great Customer service

Cons

Integrate use of Ai

Likelihood to Recommend

I really like their customer service. They are there for me when I have questions. Their platform is easy to use and not confusing. You can setup the whole thing in a few hours.

Verified User

Professional (1-10 employees)

Vetted Review

5 years of experience

Ecwid, no need to be a tech wiz!

Rating: 10 out of 10

Incentivized

June 7, 2021

Use Cases and Deployment Scope

Ecwid was used to create a storefront selling unique handmade items from another country. It was used across the organization for a period while we needed the functionality! It is a pretty "all-inclusive" app that includes item upload and management, sale, payment process, shipping, and even emails!

Pros

Very easy user experience!
Lots of customization options for your products!
Easily communicate with customers through its email functionality.
Can integrate with almost any platform I can think of!

Cons

You have to pray for a lot of upgrades for access to certain features.

Likelihood to Recommend

The great thing about Ecwid is that it can grow with your business. You can use the free application for quite some time and as you grow into more features, you can upgrade as needed while maintaining your data and info! Ecwid is definitely a user-friendly option that is "ready-made" not requiring a lot of customization or any coding experience. Great for beginners and professionals alike!

Verified User

Administrator in Marketing (1-10 employees)

Vetted Review

2 years of experience

Got the job done

Rating: 8 out of 10

Incentivized

May 24, 2021

Use Cases and Deployment Scope

We use Eqwid for a client who sells branded merchandise on their website. We use it as a connection for Printful to their Joomla website. It addresses the issue of adding a print-on-demand service directly to their website.

Pros

Integrates other platforms.
Collects sales.
Basic style and formatting settings.

Cons

Needs more formatting options.
Custom styling is basic.
Difficult to set up with integrations.

Likelihood to Recommend

Very easy to set up for someone selling products they ship themselves. Not as suited for integrating a print on demand service to our client's website.

Verified User

Account Manager in Marketing (1-10 employees)

Vetted Review

3 years of experience

Amazing value option that must be explored

Rating: 9 out of 10

Incentivized

May 22, 2021

Use Cases and Deployment Scope

Ecwid is being used by our company. It allows us to have a low-cost simple to use point-of-sale and website for our foodservice business. It is utilized by numerous personnel in different departments from cashiers to web administrators. The website portion of the site has been the most useful part since it has allowed us to achieve our exact goals with minimal experience required.

Pros

Website design
Extremely user-friendly
Point-of-sale at higher tier

Cons

A bit more customization options.
Adding Amazon and EBay to Venture tier would be nice.
Adding MailChimp to Venture tier would be welcome.

Likelihood to Recommend

Ecwid is absolutely perfect for any business that is looking to start out with online sales and mobile point-of-sale. Many times, business owners may have limited experience in setting up a website or point-of-sale. Having to spend on this expertise with a limited budget can be frustrating. Ecwid allows you to have great results even if you are a novice.

Verified User

Administrator in Information Technology (1-10 employees)

Vetted Review

1 year of experience

Nothing to drone about here.

Rating: 10 out of 10

Incentivized

March 14, 2021

Use Cases and Deployment Scope

[We are a] full range commercial drones and starter drones are available for amazing prices. UK law has meant that drones certain size and power are only allow to be in UK air space and will need to be registered with the Police and numbers will be allocated and attached to the drones.

Pros

Website access
Forms of payment
Updates sent out regularly

Cons

More access to placing products with Christmas, Easter, New Year discounting
Instant price drop
Be allowed to change icons banners much easier

Likelihood to Recommend

Anybody who is trying to start a business need to seriously try Ecwid.

Alan Aylott

Alan Aylott in Sales at Droneadventure.co.uk (1-10 employees)

Vetted Review

1 year of experience

Easy to use, very useful service.

Rating: 8 out of 10

February 25, 2021

Use Cases and Deployment Scope

We use it as an online shop for our products, along with digital trails for our reserves. The marketing department deal with all orders and promotion. It has helped us a great deal for the sale of stock, especially with covid where all of our physical areas are closed. Would certainly recommend.

Pros

Easy to use, once set up, anyone can easily add stock.
Categories are nicely designed too
Postage is made easy, not a worry on over the top instructions.
More advanced options if you have someone able to do it.

Cons

You could add more elements to the design aspect, make it more unique.
Some things are difficult to find, some options take a while to get through.

Likelihood to Recommend

If you're adding products, it is an easy set up, simple and quick once you learn it.

John Gibbon

Community and Donor Relations Assistant in Marketing at Northumberland Wildlife Trust (51-200 employees)

Vetted Review

2 years of experience

A Happy Homestead with the Help of Ecwid!

Rating: 10 out of 10

February 4, 2021

Use Cases and Deployment Scope

Our little business is so small that we don't really have multiple departments, but we originally began using Ecwid because I needed a way to run e-commerce easily. I'm not incredibly tech savvy and I wanted to service that was going to be straightforward. We only have several products, so I didn't need anything elaborate. I got the sense that we could grow with Ecwid...that I could grow with the process as an e-commerce user.

Pros

Clarity - there has been very little confusion and need to reach out to Customer Support for help
Consistency - no big, crazy updates or changes have been made to the format of Ecwid during my time using it, so I know when I log in to preform my business tasks I can always locate what I need and accomplish what is at hand easily
Simplicity - everything is so clear and straightforward. It's like e-commerce for dummies.

Cons

This may be due to my own lack of savvy, but I still have yet to figure out how to deal with managing stock levels a single product listing with multiple varieties (scents, sizes, colors)
I'd like to be able to connect my Venmo business account for a payment option
I'd like to be able to integrate my account with shipping service PirateShip

Likelihood to Recommend

I think Ecwid is well suited for businesses who are dealing with less than typical e-commerce circumstances and need well rounded service that can serve a wide range of purposes. Less appropriate perhaps for large companies who already are very established.

Chelsea Wallace

Owner in Corporate at Headland Homestead (1-10 employees)

Vetted Review

1 year of experience

My Boss is Sooo Happy

Rating: 10 out of 10

January 27, 2021

Use Cases and Deployment Scope

PAR is the trade association for over 2,500 REALTORS and Agents in our area. We provide a store with items to help them succeed at representing and selling their listings/properties. Due to COVID restrictions our office is closed to foot traffic. Ecwid provided the best way for PAR to offer our members a way to make store purchases online. And Ecwid was compatible with Clover and Wix which was essential in our case.

Pros

Works with Clover and Wix
Allows images to be uploaded
Offers product options and variations

Cons

Include product variations when exporting inventory

Likelihood to Recommend

<ul><li>User friendly</li><li>Works with Clover and Wix</li><li>Provides great support if needed</li><li>Offers helpful blog articles and training videos</li></ul>

Joni Humphreys

Front Desk and Store Manager at Pensacola Association of REALTORS®, Inc. (1-10 employees)

Vetted Review

Ecwid Review

Rating: 10 out of 10

December 23, 2020

Use Cases and Deployment Scope

Use it as a storefront and website for my business. I sell artisan cold process soap.

Pros

Easy to set up your website and store
Strong support material and systems
Good logistic integrations for payment, shipping, etc.
Good connectivity to Facebook, Instagram, etc.

Cons

Limited website architecture
Order editing ability not available in some plans. It is pretty basic functionality.

Likelihood to Recommend

Well suited as an all encompassing solution for small businesses that require a simple website, as well as a store integration option for larger websites. It makes it easy to collect payments, keep inventory, set up and process shipping and communication with your customers about their orders. Ecwid is well thought with you in mind.

Verified User

Manager in Corporate (1-10 employees)

Vetted Review

1 year of experience

Awesome for a small business

Rating: 9 out of 10

December 13, 2020

Use Cases and Deployment Scope

We are using Ecwid to manage and display our products on our website. It is our shopping cart and integrates easily into Wix. We rent much of our equipment and the solution was flexible enough to use for starting rentals with customers. Ecwid has many nice integrations with other software, including Order Desk and Helpful Crowd, which we use for order management and product reviews. It provides many different integrations to different payment processors. As a tiny business, Ecwid has provided me much flexibility at an economical price. My one wish is for the system to allow recurring billing.

Pros

Economical - Choose the plan that is right for your business
Flexible - There are many nice features to tailor the shopping cart to your business and they provide many integrations with other softwares
Intuitive - I don't feel overwhelmed by all of the options, but there are enough

Cons

Recurring billing - ability to bill subscription customers without having to go to my payment gateway
Robust order management - very limited in managing orders, therefore I had to subscribe to a different software
Expensive customization - if you want to customize anything, it is very expensive

Likelihood to Recommend

[Ecwid is] very well suited for small businesses. Extremely flexible and easy to manage from my mobile device. Extremely easy to use. When I finally discovered Ecwid, I was shocked that I hadn't heard more about it or that it had become more popular than Shopify. I think it is far superior to Shopify.

Verified User

Professional in Corporate (1-10 employees)

Vetted Review

1 year of experience

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