Ecwid Review
Updated May 18, 2021

Ecwid Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Venture

Overall Satisfaction with Ecwid

Use it as a storefront and website for my business. I sell artisan cold process soap.

Pros

  • Easy to set up your website and store
  • Strong support material and systems
  • Good logistic integrations for payment, shipping, etc.
  • Good connectivity to Facebook, Instagram, etc.

Cons

  • Limited website architecture
  • Order editing ability not available in some plans. It is pretty basic functionality.
  • Allowed me to create an online presence with little effort
  • A sober, well designed storefront that enhances the shopping experience
  • Small investment upfront to get you going with your online presence.
WordPress had a more complex process of setting up a storefront, and a more expense solution at the end of the day to get my small business online presence out there.

Do you think Ecwid by Lightspeed delivers good value for the price?

Yes

Are you happy with Ecwid by Lightspeed's feature set?

Yes

Did Ecwid by Lightspeed live up to sales and marketing promises?

Yes

Did implementation of Ecwid by Lightspeed go as expected?

Yes

Would you buy Ecwid by Lightspeed again?

Yes

Well suited as an all encompassing solution for small businesses that require a simple website, as well as a store integration option for larger websites. It makes it easy to collect payments, keep inventory, set up and process shipping and communication with your customers about their orders. Ecwid is well thought with you in mind.

Ecwid by Lightspeed Feature Ratings

8.2
Product catalog & listings
9
Product management
8
Bulk product upload
Not Rated
Branding
7
Mobile storefront
9
Product variations
9
Website integration
Not Rated
Visual customization
7
Not Rated
Abandoned cart recovery
Not Rated
Checkout user experience
Not Rated
9.0
eCommerce security
9
9.0
Promotions & discounts
9
Personalized recommendations
9
SEO
9
8.5
Order processing
8
Inventory management
8
Shipping
9
Custom functionality
9

Using Ecwid

1 - Owner and single person working on the business.
Low skills to support Ecwid, as the solution is designed to work well.
  • Easy to use and maintain
  • Cost effective
  • Good features
  • Managing shipping in creative ways
  • Multiple options to collect payments
  • Use more of their shipping features.
  • Continue to evolve my storefront with their new features.
I have not found anything on the market that compares to Ecwid's solutions.

Evaluating Ecwid and Competitors

  • Price
  • Product Features
  • Product Usability
Price vs the features being offered. I believe it is the best deal in the market.
I would not change it.

Ecwid Implementation

Fast and simple implementation of Ecwid's solutions. Easy to learn and navigate.
  • Implemented in-house
Change management was minimal - Not applicable. I used it from the start.
  • No issues.

Ecwid Training

  • no training
Yes, the product is easy to learn and comes with lots of support material, including articles and videos.

Configuring Ecwid

Ecwid already works well for what it is designed to do, so not much configuration is needed for me, but there are still plenty of options to configure the shopping experience
N/A
No - we have not done any customization to the interface
No - we have not done any custom code
N/A

Ecwid Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Did not buy premium support. I thought I have enough knowledge to solve issues with the existing support documentation from Ecwid.
Every time I have contacted and used Ecwid's support, I get the information that I need. Very reliable and responsive.
Very strong support system. Videos, articles and chat channels. I can see they really have thought out their users needs and anticipated them well.

Using Ecwid

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Designing your storefront
  • Managing products and inventory
  • Reports and dashboards
  • None
Yes - Great mobile interface. Well designed and does what I need it to do on the go.
Easy to set up and maintain. Great support features and options. The storefront is professional and creates trusts with my customers.

Ecwid Reliability

Good scalability. I use the second plan and there are 2 more plans that I could use if I needed other features or services.
Always available. Very reliable.
Good overall performance both in desktop and mobile.

Integrating Ecwid

Relationship with Ecwid

Very approachable, before and after acquiring the product.
Very easy to work with. They make sure you have the support that you need.
N/A
N/A

Upgrading Ecwid

Comments

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