Item: Ecwid by Lightspeed
Rating: 10
Author: Chelsea Wallace

Overall Satisfaction with Ecwid

Use Cases and Deployment Scope

Our little business is so small that we don't really have multiple departments, but we originally began using Ecwid because I needed a way to run e-commerce easily. I'm not incredibly tech savvy and I wanted to service that was going to be straightforward. We only have several products, so I didn't need anything elaborate. I got the sense that we could grow with Ecwid...that I could grow with the process as an e-commerce user.

Pros and Cons

Pros

Clarity - there has been very little confusion and need to reach out to Customer Support for help
Consistency - no big, crazy updates or changes have been made to the format of Ecwid during my time using it, so I know when I log in to preform my business tasks I can always locate what I need and accomplish what is at hand easily
Simplicity - everything is so clear and straightforward. It's like e-commerce for dummies.

Cons

This may be due to my own lack of savvy, but I still have yet to figure out how to deal with managing stock levels a single product listing with multiple varieties (scents, sizes, colors)
I'd like to be able to connect my Venmo business account for a payment option
I'd like to be able to integrate my account with shipping service PirateShip

Return on Investment

We wouldn't be functioning as an online seller at all if it weren't for Ecwid
Being able to offer local pick up has provided increased sales
We don't have to focus solely on wholesale accounts (which drastically cut our profits)

Alternatives Considered

Squarespace

We began our journey using Squarespace and Square exclusively, then ran into complications. A fellow small business owner recommended Ecwid (she had experienced similar issues with Squarespace) and we quickly made the swap/integration and have never regretted it. We've considered transitioning our website from Squarespace to Shopify, but need Ecwid to continue to be operational regardless.

Key Insights

Do you think Ecwid by Lightspeed delivers good value for the price?

Yes

Are you happy with Ecwid by Lightspeed's feature set?

Yes

Did Ecwid by Lightspeed live up to sales and marketing promises?

Yes

Did implementation of Ecwid by Lightspeed go as expected?

Yes

Would you buy Ecwid by Lightspeed again?

Yes

Other Software Used

Squarespace, Pirate Ship, Canva

Usability

I gave a 9 instead of a 10 only because I haven't figured out a function or two. I believe it has less to do with Ecwid's overall usability and more to do with my own understanding and skill level, but regardless, it may also have something to do with the limits of Ecwid's functions.

Support Rating

I have always received the support I need in a timely manner. I enjoy receiving emails every week on trending business topics and new suggestions. They often serve as a reminder for me to include new e-commerce tools into our strategy. And I've always had great experiences with reaching out to the support team with specific questions.

Likelihood to Recommend

I think Ecwid is well suited for businesses who are dealing with less than typical e-commerce circumstances and need well rounded service that can serve a wide range of purposes. Less appropriate perhaps for large companies who already are very established.

Ecwid by Lightspeed Feature Ratings

Comments

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