Amazing value option that must be explored
May 22, 2021

Amazing value option that must be explored

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Unlimited

Overall Satisfaction with Ecwid

Ecwid is being used by our company. It allows us to have a low-cost simple to use point-of-sale and website for our foodservice business. It is utilized by numerous personnel in different departments from cashiers to web administrators. The website portion of the site has been the most useful part since it has allowed us to achieve our exact goals with minimal experience required.

Pros

  • Website design
  • Extremely user-friendly
  • Point-of-sale at higher tier

Cons

  • A bit more customization options.
  • Adding Amazon and EBay to Venture tier would be nice.
  • Adding MailChimp to Venture tier would be welcome.
  • Low cost has been a huge help.
  • Ease of use has allowed any of our users to make changes quickly and easily.
  • Site builder allowed us to be up and running in minimal time.
Ecwid stacks up extremely well compared to the other products I’ve listed. Sure, there any some instances in which the other products may be better suited due to their very high level of customization. However, for the average business, Ecwid will not only meet their expectations but far exceed them. It is an option that definitely needs to be explored before going with one of the other high-priced options.

Do you think Ecwid by Lightspeed delivers good value for the price?

Yes

Are you happy with Ecwid by Lightspeed's feature set?

Yes

Did Ecwid by Lightspeed live up to sales and marketing promises?

Yes

Did implementation of Ecwid by Lightspeed go as expected?

Yes

Would you buy Ecwid by Lightspeed again?

Yes

Ecwid is absolutely perfect for any business that is looking to start out with online sales and mobile point-of-sale. Many times, business owners may have limited experience in setting up a website or point-of-sale. Having to spend on this expertise with a limited budget can be frustrating. Ecwid allows you to have great results even if you are a novice.

Ecwid by Lightspeed Feature Ratings

9.9
Product catalog & listings
10
Product management
10
Bulk product upload
Not Rated
Branding
10
Mobile storefront
10
Product variations
10
Website integration
10
Visual customization
9
10.0
Abandoned cart recovery
10
Checkout user experience
10
10.0
eCommerce security
10
10.0
Promotions & discounts
10
Personalized recommendations
Not Rated
SEO
10
8.8
Order processing
10
Inventory management
10
Shipping
8
Custom functionality
7

Using Ecwid

3 - The business functions are various. They start with allowing us to sell our products via the website and extend our to the point-of-sale integration offered so that we can charge customers seamlessly while selling in person. The ease of use allows all of our users to utilize the solution with minimal questions.
1 - We have one person on hand that can support the users with any questions they may have due to their experience with other e-commerce and point-of-sale solutions. However, due to the ease of use, support rarely needs to be given to any user. The interface is so easy to use that most users have become experts in utilizing Ecwid.
  • Online sales
  • In-person sales
  • Product management
  • Option for local delivery.
  • Great features like Apple Pay.
  • Integration with existing products if needed.
  • Gift cards
  • Online chat via Facebook
  • Shipping options
The value given by Ecwid is unmatched. When combined with the ease of use of the product, it is a no-brainer to continue to use the product. The only thing that could cause us to switch is if some feature we needed which is not available which is unlikely based on the feature list we reviewed when making the decision to go with them.

Evaluating Ecwid and Competitors

  • Price
  • Product Features
  • Product Usability
Pricing was the highest factor. Since this was a new business, we did not want to incur the high prices of other solutions which could cut into our profit margins. We also factored in the ease of use since having to hire someone to use a complex system would also have factored into pricing.
I would not change our evaluation and selection process. We were very thorough and also utilized free trials to make sure we knew what we were committing to. This allows us to make sure we selected a product that should meet both our immediate needs and those to come down the road.

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