Email Tracking for Zendesk

The Email Tracking for Zendesk app by GrowthDot is a software solution designed to track email opens and provide read receipts within the Zendesk platform. According to the vendor, this app is aimed at small to large-sized companies in various industries, including sales teams, customer support teams, marketing teams, e-commerce companies, and software companies. By gaining insights into email performance, improving outreach, and enhancing customer engagement, professionals in these industries can potentially optimize their communication strategies.

Key Features

Email Tracking: According to the vendor, the app allows users to track email opens in Zendesk with accurate read receipts, providing a clear understanding of open and reply rates. This feature aims to help users identify solid leads and be more consistent and proactive with their outreach efforts.

Receive desktop notifications: The vendor claims that users can instantly receive notifications about read emails, enabling them to create automatic follow-ups for time-dependent emails. This feature is intended to decrease ticket resolution time and potentially increase customer satisfaction.

Link tracking: The app offers an advanced option to track link opens in emails, according to the vendor. Users can mark and track specific links to receive notifications and analyze link opening activity using link tracking reports.

Step up your follow-up game: The vendor states that users can create a custom ticket field that is automatically updated, allowing them to segment customers who need follow-ups and those who require a different approach. This feature aims to highlight opened and unopened tickets without users having to manually check each one.

Send replies at best times: According to the vendor, the app analyzes email opens and customer replies to suggest the optimal time for replying. The suggested time is displayed directly in the ticket sidebar, potentially increasing the likelihood of customers reading messages promptly.

Control access to the mail tracker app: The vendor claims that the app seamlessly integrates into Zendesk's default settings, allowing users to limit access based on roles or defined groups. This feature is intended to ensure that only authorized users can utilize the Email Tracking app.

GDPR compliance: According to the vendor, users can toggle to turn off tracking for recipients in the European Union, effortlessly ensuring compliance with GDPR regulations.

Analyze performance in detail: The vendor states that users can gain insights into agent performance and overall company open rates. They can filter reports by agent, group, time, macros and triggers, and tags. Additionally, reports can be downloaded in CSV format for further analysis.

Automated blacklisting: The app includes a feature that prevents agents from accidentally creating read receipts, ensuring accurate email open tracking, according to the vendor.

Simple installation process: The vendor claims that users can add read receipts to Zendesk Support with a single click, eliminating the need for additional forms or complexity.