EVAA

EVAA is described by its vendor, Northware S.A. de C.V., as a versatile customer satisfaction survey app and online assessment platform designed for small to medium-sized businesses. According to the vendor, EVAA allows businesses to collect real-time feedback from customers, receive instant alerts, and improve their service. It is said to be applicable to a wide range of professions and industries, including restaurants, hospitality, medical, retail, human resources, education, sales and marketing, customer service, and IT and tech companies.

Key Features

According to the vendor, EVAA offers the following features:

Create Surveys: Users can easily create, edit, and share surveys through the EVAA web platform. They have access to templates and can choose from over 12 types of questions to gather the necessary information.

Apply Surveys: Surveys can be applied through the EVAA Survey app, available on Android and iOS. Users can share survey URLs via email, WhatsApp, and social media, and QR codes can be used for convenient survey distribution.

Receive Instant Alerts: Users have the ability to configure and assign instant alerts via email and the EVAA Manager app, available on Android and iOS. They can receive notifications when issues arise, allowing for faster decision-making.

Real-Time Reporting: EVAA provides access to real-time results through the web report and EVAA Manager app. Users can view reports on both mobile and desktop devices, enabling quick analysis and insights.

EVAA Kiosk: The vendor offers a robust kiosk solution, which includes a tablet, stand, and anti-theft lock. It is available in tabletop and floor-standing options, providing a seamless way to collect feedback and conduct surveys.

Subscription Plans: EVAA offers different subscription plans. The Basic Monthly Plan includes unlimited questions and surveys, 1,000 responses per survey, and no additional users or employees. The Plus Monthly Plan includes unlimited questions and surveys, unlimited responses, 1 additional user, 10 employees, and alerts via email and push notifications.

Webinar: The vendor provides webinars to offer tips and insights on improving customer service through satisfaction surveys. Attendees can learn best practices and enhance their survey implementation strategies.

Technical Support: Throughout the subscription period, users can receive help and support from the EVAA team. The dedicated support team is available to assist with any technical issues or questions.

Intuitive Assessment Creation: EVAA offers an intuitive interface for creating assessments and evaluation forms. Users can customize the assessment structure, question format, and scoring criteria. They can also add multimedia elements for interactive content.

Flexible Assessment Delivery: Users have the flexibility to administer assessments online or offline. They can schedule assessments and send automated reminders to ensure timely completion, reducing administrative efforts.

Automated Scoring and Analysis: EVAA automates the scoring process and provides instant feedback to participants. It generates comprehensive reports and analytics to provide valuable insights. Users can visualize assessment results with charts and graphs for better understanding.