TrustRadius Insights for Expensify are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Email Receipts: Users appreciate the ability to email receipts directly to Expensify as it matches up the email with the expense and makes capturing receipts with OCR awesome. This feature is highly praised by many reviewers for its convenience and effectiveness in keeping track of expenses.
Manual Creation of Expenses: The option to manually create expenses is seen as easy and straightforward by users. They can enter expenses, choose categories, input amounts, and submit them effortlessly. Many reviewers have found this feature user-friendly and efficient.
Automatic Expense Creation based on OCR: Users find the automatic creation of expenses based on optical character recognition OCR to be a time-saving feature. The system reads receipts and automatically fills out expense information, which has been appreciated by several reviewers for its efficiency and accuracy.
I use Expensify to document all business expenses, and to be able to approve expenses for my team. It makes it easy to capture activity as it occurs, not risking lost receipts, etc. It is a very valuable tool to use. It makes capturing and tracking expenses easy to use and very efficient.
Pros
Scan receipts
Uploads expenditures
Cons
Some restaurant charges don't pick up the added tip
Likelihood to Recommend
I can't think of any scenarios where it would be less appropriate. It works great!
I use Expensify to manage my month-to-month expenses. This could be for travel, client appreciation gifts, and small operational expenses that pop up for marketing needs. It makes it simple to expense small one off items that aren't big enough for an annual budget line item.
Pros
Makes expense recording easy. The ability forward receipts and have them automatically logged is a huge time saver.
Makes it easy to submit expenses to the correct approvers.
Attaching expenses to a report also makes it easy to group small expenses into a single report for easy tracking.
Cons
I think that expense tagging is sufficient but think AI could help do this.
Likelihood to Recommend
I think Expensify is a great way to help manage employee incidental expenses. It is less appropriate to manage recurring expenses.
My organization uses Expensify for travel reimbursement and any work-related expenses. Employees submit expense reports to the HR administrator who quickly reviews and allows for work-incurred expenses to be taken onto the company's expenses instead of placing the burden on the employee. With fairly consistent travel across multiple employees, it is helpful to have a platform that efficiently allows everyone to be reimbursed.
Pros
Quickly updates firm administrator of submitted expenses and changes to expenses
Verifies legitimacy of expenses
Sends reimbursement deposits quickly
Cons
App usability. Report/classifying expenses could be more simplified to placing common expenses near the top of a dropdown list rather than alphabetical and by search
Integration/expense tracking. Having a consistent check with a declared credit card is good, but could use improvement
Report creation could be more simplified
Likelihood to Recommend
Expensify is fantastic in its function and efficiency. Improvement as far as I can tell is only desired (not necessary as already decent) would be in app interfaces.
VU
Verified User
Employee in Finance and Accounting (11-50 employees)
We use Expensify to claim all perks and benefits provided by the organization. It was one stop solution to claim all reimbursements within our organization. Easy to use and claim the reimbursement. scanning of reciepts to avoid manual efforts to fill in all lengthy details. Can be used to create flow of different levels of approval for processes.
Pros
Very accurate in scanning the documents
Very clean and user friendly ui/ux
Get automated response of different levels of approval and progress for any reimbursement claims
Cons
Support can be improved
Likelihood to Recommend
Companies requiring multi-level approvals, complex routing logic, or department-specific expense policies etc can be automated in seamless manner making of life accounting and finance staff easier.
Its per user cost is also very effective for organization it is useful if you want to setup some complex flow but dont want to burn much money.
All outside sales team members have to document and submit all work related gas, phone, meals, office supplies, lodging etc. The format that Expensify uses makes documenting and saving vof expenses much more easier & efficient.
From the photo captured receipts to the easy maneuvering from one category of expenses to the other. Reviewing and submitting weekly sales reports is also very smooth.
Pros
Submitting expenses & choosing correct line item is very easy
Expensify sends reports almost instantly to HR
Reports are easy to review and submit
Cons
Several times after submitting my report it did not show up in our HR email. So I send her an email after every submitted report to make sure she recieved.
Likelihood to Recommend
Any work related expense I have has to be submitted. I enter each of my expenses daily then submit report weekly. Expensify easily and safely stores my info.
Not sure where it would not be well suited in my scenario?
As an employee, I am using Expensify almost monthly to upload my business travel expenses, my other monthly costs for some tools. It is great that I just need to capture the recepit, either by photo or upload pdf, then Expensify do the job in transcribing and filling the data to the right fields. It is 90% accurate, I just adjust the tax. It is nice to have follow up on the process as well by email and through the dashboard. Great that we have also app and email to forward our receipts.
Pros
Automated Receipt Scanning and Data Extraction (SmartScan)
Seamless Expense Reporting
User-Friendly Mobile and Web Experience
Streamlined Communication and Follow-Up
Cons
Would be nice to have chrome extension or addons, that goes through email and capture the invoice, and if it is from a frequent supplier, then it auto send it to Expensify and highlight the invoice as a robot suggested to have it, and I just confirm.
Usually the travel businesses receipts are kinda identical, and I sometimes forget to add the transportation receipts, would be cool before I submit to ask, have you attached (x: frequent/usual receipt) into the report?
Likelihood to Recommend
A sales team travels frequently for conferences, site visits, and client meetings. They incur costs for lodging, food, gas, and travel.
Why Expensify is a suitable option:
Mobile-First Design: When a salesperson receives a receipt, they can easily snap a picture of it. The hassle of gathering a pile of paper receipts is removed as a result.
Automated Data Entry: After a tiring day of travel, the salesperson can avoid manual data entry by having SmartScan automatically fill in the expense details.
Automatic Report Creation: The employee doesn't have to worry about creating the report themselves because the expenses are automatically added to it. The report can be scheduled to be submitted once a week.
I use it to submit my expenses. It can scan or upload receipts, mileage.
Pros
I am able to submit my mileage and the great feature to put the starting destination and end destination. It auto populates the mileage for you!
The coniserge is helpful and reminds me when I did not do certain things like submit my report. That’s a nice feature!
I am able to submit my expenses quickly and it scans the receipts or you can upload a picture of them very quickly.
Cons
I would definitely add an onboarding tutorial on how to use the forms. Not everyone understands what to select for classes and category.
The scan option for receipts does take a while so I would improve that if you are on a time crunch
A menu option to include training on how to use the system to its max potential.
Likelihood to Recommend
As mentioned, scanning receipts and autopopulating mileage makes it user friendly. I used to have to scan a pdf of my receipts outside of Expensify so this is nice!
I use Expensify as a user within the company. For me, receipt tracking and travel reimbursement are my top priorities. I find Expensify easy to use, especially in taking photos of receipts straight from the app. Where I tend to have problems is with the travel reimbursement. There is a way to build the trip within the app, but it often doesn't work for me, despite having my location shared. My workaround has been to submit a screenshot of Google Maps as a receipt.
Pros
Receipt capture
Add notes to expenses
Easy auto-submission of reports
Cons
Travel reimbursement "build your trip" feature doesn't always work within the app
When I haven't logged in for about a week, I can get disoriented when I open the app
Likelihood to Recommend
I really do like Expensify. As stated earlier, I use it for receipt capture and management as well as travel reimbursement. It does a good job overall, but the "build your trip" feature in the app doesn't always work for me, so I have to find workarounds to complete my reports.
We are a SaaS platform across three goes, we are using Expensify to claim our receipts and expenses. As an end user it's logical, simple, easy to understand and means that I get paid my expenses promptly. At no point during the process do you wonder where you are. My old company used it and now my current company use it thankfully. It's a brilliant tool.
Pros
Submitting expenses
Searching for expenses submitted previously
Great branding
Likelihood to Recommend
We are a remote first organisation with travel required to regional shared working spaces. It allows me to claim my expenses on the go but also when i am back at my desk.
VU
Verified User
Project Manager in Customer Service (201-500 employees)
It is used for reimbursing purchases, ubers to team events, dinners, promotional materials, office supplies, any sort of expense. It streamlines and creates clear reporting for our teams on both side of the expense, resulting in timely and properly paid company reimbursement.
