EZ Texting was the easiest and most cost-effective stand-alone texting software that we evaluated. It worked exactly as advertised. It was very easy to upload the list of contacts, very easy to draft texts and their AI wording suggestions were usually spot on. Sending, receiving and replying to text conversations worked exactly as one would expect them to.
Pros
List uploads
AI wording suggestions
Removing Do Not Contact responses
Cons
We never integrated EZ Texting with our CRM. Not sure whether it's their fault or ours.
Other companies out there are now more multi-channel, combining texting and voice.
Likelihood to Recommend
It's great for simple texting conversations. It's easy to get started and very intuitive and efficient to use. However, many CRM's now have texting as an internal tool, so many potential users may have texting tools already available to them thru their CRM. Also, there are a lot of start-ups combining AI texting with AI voice and/or chatbots, so they offer a more complete solution.
Alternatives
Hatch
Hatch is very good, and integrates with a lot of CRM's, but it's relatively expensive and a heavier lift to get started.
Our company works in the highway maintenance industry where most of our employees are located out in the field, with no access to computers for email communication. We have found EZ Texting to be the perfect tool for reaching our employees and sharing important company announcements. We have also included links to safety videos for our employees to watch, which helps us comply with DOT regulations. Overall we are quite pleased with the user experience that EZ Texting provides.
Pros
User friendly interface for managing contacts and groups
The ability to send SMS and MMS texts
Ease of adding credits as needed
Cons
It would be helpful if EZ Texting could recommend credit purchases based on texting trends (AI tool?)
Adding an AI feature to the text message would help with optimizing message content.
Likelihood to Recommend
It is important to remember this communication tool is strictly one-way communication. One (minor) issue we have had is when employees respond to a text message, thinking it is going out to all employees, or all in the text group. When in fact it all comes directly to the account owner. I recommend periodic employee surveys to collect feedback from your teams.
We use EZ Texting to message internal employees. We are able to use the EZ Texting API to keep our contacts and groups in sync from our internal system so that we don't have to waste time keeping another system up to date.
Pros
Internal communication
API Functionality
Modern web app
Cons
API batch updates should be available for all data types
Porting process could use some work
Google contacts integration
Likelihood to Recommend
We have only used for internal business communication & alerts but it works great for that.
Alternatives
RingCentral MVP
The API, web and mobile functionality are far beyond what RingCentral has to offer. We are very happy after the switch, especially with the automations we have configured using the API
VU
Verified User
Employee in Information Technology (Construction company, 201-500 employees)
We used this program for both mass text and voice messages to our existing customers. The program interface is easy to use and the setup of campaigns is very simple. The list management functionality makes managing which customers receive which message very easy. Compared to other similar software I have used, this was much more user-friendly.
Pros
List Management.
Voice message call trees.
Mass text with controlled sending.
Cons
Contact list management.
Likelihood to Recommend
EZ texting has a simple, intuitive format that makes it easy to use and easy to import contacts. We have had good success using it as a follow-up tool for hard-to-reach customers who do not respond to phone calls and to remind existing customers about future appointments.
VU
Verified User
C-Level Executive in Marketing (Construction company, 11-50 employees)
We use it to notify employees of traffic conditions, closures, and training, and to check their email for important documents (if they do not have a company email).
Pros
Allows us a quick way to communicate with our people in the field.
Cons
Did like the 5-digit number better, but this is likely out of their control.
Likelihood to Recommend
It is great for sending a quick text out to all employees to avoid a certain route or to secure a job site because high winds are due in.
We use EZ Texting to communicate with our entire company for meetings, alerts, and general communication. We also have departments set up to get information out to a specific team.
Pros
Ease of adding contacts.
Fast way to communicate between our entire company.
Cons
A mobile platform.
Ability to have a reply to number.
Likelihood to Recommend
EZ Texting is great to use for a small or large company and setting up different departments/teams is a great benefit as well.
Broadley's uses EZ Texting to communicate to our residential HVAC and Plumbing customers. This platform allows us to easily send promotional and company information to our customer base. The platform is being used by our marketing department only.
Pros
EZ Texting allows our company to import our customer contacts and apply them to specific customer groups so we can speak to each customer more detailed.
EZ Texting provides activity reports and analytics so we can analyze what marketing communications work the best.
EZ Texting allows our customers another way to communicate with our company.
Cons
I can't think of anything at the moment as we have been very happy with all of the features.
Likelihood to Recommend
EZ Texting is a great platform for service companies to use in order to communicate with loyal customers.
Alternatives
This is our first texting product we have used and are very happy.
VU
Verified User
Manager in Marketing (Construction company, 11-50 employees)
We use EZ Text to communicate All Team information ranging from announcing changes to meeting times, office closures, and storm warnings. It allows us a quick way to reach our employees.
Pros
Platform is easy to use.
Texts are sent and received quickly.
Cons
A small number of employees don't receive the EZ Text texts. Tried troubleshooting but can't seem to fix the issue.
Limited number of characters per text.
Likelihood to Recommend
Best suited for communicating a short, quick message to a larger number of staff. Also works well if you have staff broken out into departmental lists. You can easily text everyone or just a certain list of employees.
