TrustRadius
https://media.trustradius.com/product-logos/yX/K3/J6UTIPJG33QI.PNGEZ TextingHow EZTexting Stacks up2019-01-22T19:48:04.351ZWe use EZ Texting for one department within our organization - our Young Adults ministry. It allows us to send out timely information to a group of people who generally prefer texts over email communication.,Textback for more information is useful for telling a group of people Text the word **BLANK** to 313-131 and they can all instantly receive the information they need.
Simple contact imports make it easy to gather phone numbers on other platforms an import into EZTexting
Immediate send of messages to groups for timely communication is super helpful!,EZTexting doesn't always work super well from mobile. A better mobile interface would be helpful!
The message inbox could use improvement. Conversations are not easy to follow, this could also be improved.
There is currently no way to mark notifications as read.,8,Our people are better informed and this creates increased participation at events and other functions.
We can send information on the platform that people want to use it in -- directly in a text message.
We have around 300 volunteers in our organization, we can inform them instantly of timely updates. One example is church closing due to inclement weather.,,Salesforce for Nonprofits, Flow, Zoom,Sending a text is very simple and straightforward.
Creating, viewing, and sending to full lists is simple.
Individuals unsubscribing is easy,Navigating and using the site via mobile is difficult.
There are not clear conversation threads with individuals.,No,7Rusty AngellGood product for a specific need2019-01-22T19:37:02.299ZEZ Texting is used as the backend product to our Kerauno system. It is used currently as a one to many "See something say something" platform for some of our clients. I show users how to create new groups, have folks auto-register using shortcodes, create drip campaigns, pools, etc. They also use it, when necessary as a bidirectional technology to have an anonymous (to the recipient) communication path for school districts and the SSSS program.,One to many texting.
Short code sign-ups.
Group/category grouping to direct messages toward a specific subset.,Contacts/CRM integration.
Drip campaign creation (interface is clumsy).
Pool creation is a bit tricky.
Scheduled auto responder for "out of office" times.,9,Gave us another tool to help clients achieve their goals
Various forms to "skin the cat" so to speak when using SMS,,Salesforce App Cloud, Zapier, Microsoft Office 365Marco EscobarEz Texting is very easy and has great integration power2019-05-29T18:44:17.316ZWe use EZ Texting for updating our customer with important events or special store hours and promotions.,integrates easily with our email marketing software
easy to use interface
decent price for text,better organization of contacts
some type of delivery reports or filter to remove bad phone numbers
more clarity on fees and charges
templates for "keyword" campaigns,9,we have good customer feedback on our demonstration updates
customers may not know this is a blast and feel like this is a personal text (good)
cost and pay-as-you-go feature need some better clarity,Constant Contact,Constant Contact, Google Analytics, Google Ads (formerly AdWords)Nathan RiceEZ Texting Works2019-01-23T19:19:44.137ZWe use EZ Texting to relay pertinent, timely information to our members. Every year, we elect a new president and allow that individual access to EZ Texting so that he/she can communicate quickly and efficiently with our members.,Information can instantaneously be communicated to members.
A record of all messages can be maintained.
A log of how many members actually received the message.,I was hoping that the limited amount of characters could be expanded.
Change the restrictions to certain words not being acceptable. I'm not referring to crude or vulgar language, just simple words that for some reason are not acceptable.,8,It meets our need for information communication.Brian BeneventoEZ Texting: A Life Saver2019-01-24T17:37:46.498ZWe use EZ Texting to send out class and event reminders. It has proven very easy and efficient in getting the message out to everyone with one entry and has saved us a lot of time.,The text is sent and delivered immediately. This lets us know that everyone is receiving the information in a timely manner.
Allows me to send out one text to everyone at once. Before using EZ texting, I had to create groups with only 10 contacts (because 10 was the maximum that I could add to a group) and had to send out messages to several different groups. Now, all I have to send out is one text to everyone.
Unlimited group size. I am able to add as many people as I need to a group.,I would like to be able to resend a commonly sent message.
I would like to be able to receive notifications if someone responds to the text that I have sent out. I don't see replies until I go back into the software.
Increase word limit.,10,Time-Saving.
Everyone in the text reminder list is less frustrated because they aren't receiving unwanted texts.
It is easier to add and remove people from the different class groups.,Verified UserSeems to do what it's supposed to2019-01-23T18:21:10.288ZWe are a labor union. We've found that many of our members no longer have computers at home and use their smartphones for all communication. For many, texting is preferable to email. We use EZ Texting to communicate with our members.,Contact Management with easy groups.
Live preview of your message.
Built-in URL shortener.,The "helpful" chat-bot that you can't turn off is REALLY annoying.,7,It has helped make organizing drives easier. Saves us a lot of time trying to broadcast information to people.
Very helpful in disseminating short-notice information, like "tomorrow's meeting cancelled due to snow".,,iContact, Microsoft Office 365Verified UserJust Text it and Forget it!2019-01-10T19:12:47.170ZWe use EZ Texting to send out appointment reminders to our patients. We find that many people with hearing issues prefer texts over phone calls which makes perfect sense. We include the address, phone number, and appointment date and time in one easy text message. It is an added bonus to our already amazing customer service experience.,EZ Texting has the most amazing customer service via chat and phone. They are always able to help me when I have questions.
EZ Texting is really good at accepting ideas from customers and implementing them in their next website update. Whether it is adding something or removing it.
EZ Texting allows you to do more than just individually text. They offer group texts that you can customize based on your company need as well as the ability to set up future dates for those texts to be sent.,The new website look is very different from the old format. I do not like that it is hard for me to find the tab to go to in order to see my sent texts. There are just a lot of things that I don't need and more options than I care for all in one space. I wish I could customize my dashboard for my needs.
I want to be able to delete old exported reports but there doesn't seem to be that option.
I wish they would go back to the old look of the website. I know it is redundant but that is really my only complaint.,10,We have found that texting the patient that day with a reminder has cut down on the number of no-shows. Our demographic is age 65+ so sometimes they forget or have multiple appointments set up and just lose track of time and dates. Our text keeps them in the know and keeps the number, address at appointment time at their fingertips.
We have had an issue with EZ Texting because of their word alerts. If a patient texts us back saying that they are going to have to cancel their appointment and reschedule. The word "cancel" is picked up on by EZ Texting and they block us from being able to text the patient back. Their algorithm thinks the patient is saying cancel the ability to text them. It is very annoying, especially when these patients haven't been in to pick up their hearing aids and cannot hear us when we call.TeraMichelle BoylandEZ Texting - Simple and Powerful2018-12-18T18:00:36.504ZEZ Texting helps me to stay in contact with my busy customers. I find that emails get lost in the shuffle and direct mail is a thing of the past, but when I text my clients they respond quickly and are happy they didn't miss out. I use it mostly for promotions and once in a while for general communication as well. It helps us get our name out there very cost effectively!,It's easy to create a quick good looking text.
Whether you need text only, photos or a link, EZ Texting makes it super easy to incorporate.
They have wonderful customer service, very quick and helpful!,I haven't run into any issues yet.,10,It has made us appear more modern to our customers.
It has helped us spread the word about our various seasonal specials.,BombBomb,Flow, Adobe Photoshop, QuickBooks ProErin DearingWe love EZ Texting!2018-12-18T17:58:42.280ZWe use EZ texting to communicate important details to the attendees of our events. We notify them of weather alerts, changes to our schedule, and meeting locations. We love how EZ texting easily gets the word out, and our attendees can easily reply back to our messages.,SImple, easy user experience
Provides options to send links out via text
You can import lists of contacts instead of individually adding everyone,Maybe I just dont know about it, but I would love for EZ texting to have an app.,10,At the end of our events, we always send out a link to register for our event next year. EZ texting helps us send this message out.
EZ Texting gives us peace of mind that everyone is informed.,,Salesforce Commerce Cloud, Shopify PlusAngela TerryEZ Texting simplified and grew my business with 1 keyword!2019-01-18T19:39:57.214ZI started using EZ Texting for my business over a year ago and find it a quick, easy, and wonderful way to communicate with my customer base. I called in with a few questions when I set it up and their customer service was beyond helpful. I use it daily to let customers know anything from a sale date, promotion or just a simple “hi” to remind them I’m here to help. It has kept my business growing going steadily and my communication with customers is clear and they always come back to me because I’m easily accessible to them with EZ Texting.,Easy to use, I love the mobile app.
My customers are always in the know
Great communication tool,I wish adding an image was easier
Being able to add longer links
Would love to be able to add a QR code,10,When I use EZ texting my live Facebook posts increase by at least 25% of live viewers.
People love to click on a link, I get more views on items when I send a text.
People remember me and I am the first consultant they go to because im easy to get ahold of.,LinkedIn Sales Navigator, Shippable, Google AnalyticsJoanne PalcicClients respond to EZ Texting more versus other more common marketing methods.2019-01-18T16:54:03.728ZWe used EZ Texting as part of our marketing mix when trying to reach and engage previous and new loan clients. We were looking for a new and low-cost way to do this, and EZ Texting fit the bill.,Low cost
Easy to use
Clients like and recognize this contact method
Easy to manage,Compatibility with some Google products, including Calendar and Drive
More or better templates,9,We were able to reach quite a number of past clients by conducting an initial texting campaign based on an old customer list.
Some of these customers engaged and set up appointments with us.
Many customers accepted that it was ok for us to contact them again via texting.,Missy DiazEZ Texting- Simple communication for a modern world!2019-01-18T16:46:37.087ZEZ Texting helps us reach more people. Our team of recruiters are calling leads from all over the country, and people are fickle about answering their phones on the first dial. When we send out a text announcing our intent to speak with them about a position they are more likely to answer or call us back.,It’s simple to import leads and create targeted lists for campaigns.
You have options to purchase subscriptions or just what you need, making it cost-effective for temporary or permanent use.
You can see your results right from the dashboard for successful delivery and replies.,I would love to have the ability to make the text come from one of our phone numbers.,10,EZ Texting has made your lead budget go further because we can reach more people with less manpower. This is important for our team!,,Trello, Facebook for Business, Dropbox BusinessCheryl LoganWhich SMS Platform works best for you? My pick hands down EzTexting!!2019-01-11T21:40:45.403ZWe use EZ Texting as a marketing tool to help generate more leads. It's the most effective way in my industry to generate more leads. It provides more repeat customers which are your best source of leads in my opinion.,EZ Texting allows you to create templates to use so you don't have to write out each text message over and over.
EZ Texting allows you to categorize and make groups which helps me determine where each lead is at within the hiring process.
The drip marketing campaigns that you can create within EZ Texting are absolutely awesome. It frees up a lot of time by implementing their automation process.,Once you close a campaign, you should be able to archive it so you can go back and use the campaign at a later date.,9,I generated 62 hires from EZ Texting marketing campaigns in the last 6 months. You barely get that on average in a year's time.,Shannon AllenEZ Texting: Great for Government & Campaign Management Operations!2019-01-11T15:04:35.713ZI used EZ texting in my role as a Legislative Director in the Missouri House of Representatives. It was an easy way to communicate important developments to our volunteers and legislative partners in an instant and easy way. It was used exclusively by our office.,Scheduling Text Blasts. This is particularly important if you have regularly occurring events that your contact groups need to be reminded of.
Adding an image or flyer to a text blast (at no additional cost).
Responding to received texts is very easy.
It is also easy to create multiple contact groups.
Billing was affordable and straightforward.
Opting in using "keywords" is especially easy and helpful. Saves the time it takes to collect numbers and manually add or upload numbers to a contact list.,The website isn't the most user-friendly. It takes some practice to figure out where things are located.,9,It has a positive effect on time management because we were communicating in an effective and timely manner.
It also leads to greater productivity because volunteers and employees spent less time chasing down information.
Fewer miscommunications. The frequency at which people missed events or deadlines because "they weren't aware" of some change decreased to nearly zero.,,MailChimp, Amazon Web Services, Square InvoicesFredrick Doss, M.A.EZ Texting is just that.. EASY!2019-01-08T19:34:30.774ZI am using EZ Texting in my department to communicate with our team. The business problems it helps with is that people will see the text I send, and sometimes won't see an email. This helps get information fast to my team when I need to be confident they are aware of an issue/meeting/decision.,It is great for sending quick communication to many people simultaneously.
Some of the subscriptions are free.,Sometimes it can take a little bit of time to upload a new database of contacts, but that's to be expected with any app.
It can be a little pricey to use the paid version of EZ Texting.,10,EZ Texting has helped us have more attendees at our meetings. This, in turn, helps our group to be more cohesive and know what is going on. People are able to remember when we are meeting and RSVP.
It has saved time in administration and allowed me to do other duties instead of spending a whole day contacting folks individually.,,Doodle, BlueJeansHolli SmithAffordable and Easy to Use2018-12-28T18:41:24.092ZTRIO Upward Bound is using EZ Texting as an organization. We use it to reach out to our 100+ students and parents. We use this platform as a way to share upcoming tests dates and just a simple check-in. Overall, communication through EZ Texting has been a wonderful experience.,Informing students of upcoming events.
Tracking students who are entering their first year of college and ensuring that they get there and are successful.
Texting deadlines, such as the SAT's.,It would be nice to have a polling option that can address more than one question.
The app is nice to have on our phones, but I am unable to use it as I would on my laptop.
Have the download excel be more user friendly.,9,EZ Texting has a positive impact on our program.
75-90% of the students will receive our text messages.
30-40% of the students will respond to our text messages.,Rene GorneaultEZTexting - A GREAT Option for small business2018-12-28T16:40:45.755ZWe first discovered EZTexting from the internet and specifically Facebook. We took advantage of the free trial offer, but after our first text we discovered it was well worth the small amount of money to purchase the product. I am the owner of a physical therapy business, and we try to keep our patients informed on the latest techniques and help by producing 1-minute videos on various topics. We send out texts to patients on a weekly basis.,EZTexting has "credits" they offer in accordance with the number of texts sent out. We quickly outgrew the initial free trial credits and purchased the product. We were able to purchase more credits with ease.
I love the reports that we get with EZTexting. We are able to modify the text, see what numbers were bounced back, etc. We are also able to see open rate, allowing us to make adjustments in our campaign.
YouTube links or pictures are very easy to apply to the text.
There is a feature for drip-texting. I love this option. We are able to send texts to people who just signed up and they can begin to receive the very first text we sent introducing our business. This way they don't miss anything.,I do not like the fact that they charge "per text" no matter if the text is bounced back or not. We do not receive any credit for these texts, so we need to constantly monitor our incorrect texts.
There is no automated notification of bounced back texts, and no notification of when a patient requests to be removed from the text listing. We need to log into the system and manually check the category. I have had a problem with this on occasion since patients will opt out of the texting, but we don't log into the system for a week or two to check.
The cost per text is comparable for some of the other texting systems. I would like to have an option of paying monthly for a range of text messages.,9,I feel we are able to offer a service (video or communication to our patients) with little effort and a reasonable cost.
When used properly, this product is a terrific way to allow you to send messages that are very easy to create.
We are able to accomplish our business objective of branding and keeping in touch with our patients at a reasonable rate for the service.,,Facebook for Business, Google Ads (formerly AdWords)Dr. Patrick Brandon PT, DPT, Cert. MDTFront Line Review2018-12-27T14:39:02.893ZWe use it to communicate with NYC building superintendents. They primarily do not use email or are not tech-friendly. This way they can reply from their provided cell phones via text for heating oil replenishment. Sometimes they get really busy and forget to check and run the risk of running out, which means no heat in the winter.,Great instant feedback
direct to non-email user
new MMS feature helps get images to them,provide me with an App for iPhone so I can send messages from there.,10,Instant orders,Twilio SMS,Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)Felix TapiaA simple platform that produces great results!2018-12-18T18:37:59.172ZWe use this platform to as an easy way for our clients to authorize certain actions the client needs to take as well as for mass communication to our clients.,The UI is very easy to manage in.
The product is very simple to use.,I would like to see more comprehensive reporting available.
A feature that allows inbound messages to be separated into sub inboxes. This would allow different departments use the texting feature without overlapping their inbound messages.,9,We have seen an increase in our client engagement.
We have been able to cut our cost since since implementing EZ Text.,CallFireMike LeutholdEZ Texting - Keeping it simple2018-12-17T19:29:47.459ZEZ Texting is being used across the whole of the organization to provide reminders of upcoming services and events and provide information for immediate feedback. Provide instruction.
It helps to disseminate information quickly and to ensure important deadlines are not missed.,Allows me to easily create target groups
Allows me to easily set up repeating messages
Allows ease of use in creating short URLs,The payment process is not clear. When you make a payment for additional credit - there should be a popup message to indicate the transaction was successfully completed. I have more than reapplied payment.
It is difficult to restore a user who has initially opted out of texting. I have a user who wishes to receive text. You would think they could simply reply yes to receive again, however there is no easy way to re-add a user.,8,Clients feel more connected to organization
Convenient way to disseminate last minute information and reminders
Needs a more transparent method to restore users who have opted out,Camtasia, Adobe Connect, BluehostDoreen GilesStudent engagement at it's finest2018-12-15T17:19:40.864ZIt is currently used for the ministries within the Children and Youth Department. It promotes ministry events that occur on Friday nights to remind students of the current topic for the week and that service will be held that Friday. It is also allows us to keep in touch with our youth and leaders.,Allows text and messages with images to be sent out to our youth.
Organizes the contact information so we can identify which group of people we want to send a message to.
I love the ability to use the keyword option.,Sometimes the text messages are distorted when the receiver gets them.
The cost seems high for the number of credits received.
Your free option of 500 free texts should be added to the amount of texts purchased.,10,Positive: it affords the opportunity to stay engaged with the ministry.,SurveyMonkey, MailChimpLenia QueenIntegrate into your application with ease.2018-12-05T19:09:13.588ZWe use EZ Texting for miscellaneous notifications to our administrative staff. We also have an entire group that uses it to notify individuals when a request has been fulfilled and ready for pickup.,I find EZ Texting very easy to integrate into our systems. It only took about 20 minutes and our application was sending text messages using EZ Texting.
We have only experienced one issue with EZ Texting and technical support helped me resolve it very quickly.
EZ Texting seems to deliver messages very quickly. In our testing, text messages are always received in a timely manner.,It is a little expensive for us as we do not send very many text messages. A smaller package would be nice.
The one issue I mentioned in a previous answer was a result of a change in the EZ Texting API. We were not notified of the change and the texting feature of our application started to fail. An opportunity to address any issues before a change is made would be helpful.,9,Related to the scenario I mentioned previously, EZ Texting completely resolved the latency issue between the completion of a badge application and notification of the applicant.
We have a system that monitors our applications and I use EZ Texting to send me custom critical system alerts. This has significantly improved my response time and in some cases allowed me to address an issue before it was discovered by our user group.,John MooreEz Texting from a Marketer's Perspective in the food industry2018-12-04T20:26:58.980ZI manage marketing campaigns and projects throughout multiple companies within my organization. Currently, Ez Texting is being used for a franchise restaurant that we operate. Typically, we use the service on a weekly basis and its use varies. We sometimes send out offers and coupon codes to our subscribers or information regarding online ordering or fundraising opportunities. We have found the platform to be a great way to reach our customers and leverage our unique menu offerings. For the most part, the website is user friendly and our delivery rate is good. I feel like the reporting features could be improved.,I like the different campaigns feature. It offers a variety of ways to implement our TMM strategy.
The customer services representatives are very knowledgeable and friendly.
Flexible plans and credits really go a long way!,The reporting features are lacking for sure. The reports are only available to download in Excel format. Most of the time the info is blank when I open the document.
I don't like that I have to schedule an appointment with my rep when I have a question or issue. I would like to be able to call them when I need them. However, they can be available for same or next day appointments sometimes.
I'd like to see some innovation from Ez Texting and shared success stories from other users on how they were able to use the platform.,8,In just six months we have created a subscriber base of 500+ customers and growing. These are customers that we can consider our loyal "fan base." We can target them directly and efficiently as often as we see suitable for any of our marketing campaigns.
Very affordable marketing investment!
Measuring specific campaign ROI is a challenge due to the lacking in reporting features.,Constant Contact,Revel iPad POS Systems, Adobe Advertising CloudLibby KalerCommunity Manager2019-01-19T00:25:11.227ZWe mostly use EZ Texting for marketing and advertising purpose. We have roughly 500 residents, and EZ texting allows us to connect with all residents when sending invitations to community events. We also utilize this service by connecting with past leasing traffic when offering special promotions.,Easy loading contact list
Tracks data of messages sent
Super user friendly,I like the pay as you go option, because you can cater it to different markets, but I would like to see a business account set up, as we have several properties using the service which could possibly use a corporate rate.,9,It gives us another outlet to connect with residents,Google Voice,Google Voice, Facebook for Business, Workplace by FacebookJames BouieHigher Education Admissions Professional Assessment of EZ Texting2019-01-18T16:49:57.980ZWe have used EZ texting in the past to target different groups of admitted students towards increasing our yield activities towards eventual new student enrollment.,Ease of importing in Excel file lists (CSV format).
Ease of scheduling text messages to assigned import groups.
Ease of paying for additional texting credits as needed.,No way of checking to see how many bounce back numbers may exist until after sending/paying for the group total.,8,Positive: Helps to increase our yields of admitted to enrolled percentages
Negative: Costly if sending to very large lists,Lead Liaison Lead Management Automation,Lead Liaison Lead Management AutomationJohn Engquist
Unspecified
EZ Texting
89 Ratings
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