FieldConnect

FieldConnect is a field service management software solution offered by FieldConnect, Inc. According to the vendor, this platform aims to optimize field service operations by providing real-time connectivity between remote service technicians and the back-office support team. FieldConnect caters to companies of various sizes in industries such as HVAC, electrical, plumbing, mechanical, construction, fire and life safety, security systems, facilities maintenance, industrial cleaning, commercial equipment, and field service workforce providers.

Key Features

Mobile Work Order Management: Field technicians can access and update work orders on their mobile devices while in the field. According to the vendor, this feature provides real-time access to the latest information and updates, allowing technicians to enter their own notes and observations about the work being done.

On-The-Go Work Order Management: According to the vendor, this feature reduces the need for paper-based work orders and improves accuracy by allowing tracking of maintenance, repair, and installation tasks. It automates the process of creating and assigning work orders, aiming to streamline operations for field technicians.

Scheduling and Dispatching: FieldConnect's scheduling and dispatching feature assigns and manages work orders and appointments of field technicians. According to the vendor, it creates schedules based on technician availability, skills, and location, providing an easy-to-use interface for sorting and assigning technicians to jobs.

Payments in the Field: Technicians can accept payment on location, completing transactions in a timely manner. According to the vendor, this feature aims to improve customer satisfaction by providing a clear record of work done and reduce the administrative workload for the back-office team.

Labor and Project Time Tracking: FieldConnect's labor and project time tracking feature captures labor, crew time, and materials in real-time. According to the vendor, it manages time at the project, site, or work order level, providing insights into resource utilization and team progress.

Reporting and Metrics: According to the vendor, this feature tracks progress and analyzes key metrics to optimize performance. It provides real-time visibility into technician performance, helping identify areas of improvement and make data-driven decisions.

Real-Time Job Quoting: FieldConnect's real-time job quoting feature provides accurate, up-to-date pricing information on the spot. According to the vendor, it helps technicians make informed decisions about repair or replacement, streamlining billing and invoicing processes.

Route Management with GPS: This feature tracks technician location in real-time and optimizes routes, aiming to reduce travel time and fuel costs. According to the vendor, it aims to improve technician productivity and reduce operating costs by ensuring efficient navigation.

Inventory Management: FieldConnect includes inventory management features to help technicians track and manage their inventory. Technicians can view inventory levels, order parts and supplies, and update inventory records. According to the vendor, the system provides real-time visibility into inventory, ensuring that technicians have the necessary items to complete their jobs.

Mobile Access: FieldConnect is designed for use on mobile devices, allowing technicians to access the system from anywhere. According to the vendor, technicians can use their smartphones or tablets to view work orders, update job statuses, and communicate with the support team. Mobile access enables technicians to stay connected and productive while on the go.