TrustRadius Insights
Users have found the product to be invaluable in managing their customer relationships and improving customer satisfaction. With its …
Starting at $0.18 per month per installation
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What is Flashbox?
CPEs remote management system for internet providers that need to have a deeper view inside their client's home. It facilitates the work of customer service and support teams, optimizing and automating several processes of the provider's operation.
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Entry-level set up fee?
- No setup fee
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Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $0.18 per month per installation
Product Demos
Gerenciamento Flashman para TR-069
YouTube
Product Details
- About
- Competitors
- Tech Details
What is Flashbox?
CPEs remote management system for internet providers that need to have a deeper view inside their client's home. It facilitates the work of customer service and support teams, optimizing and automating several processes of the provider's operation.
Flashbox Features
- Supported: Wi-Fi channel change
- Supported: Connected devices
- Supported: Port forwarding
Flashbox Screenshots
Flashbox Video
How to manage CPEs on the Flashman web interface via TR-069 protocol.
Flashbox Competitors
Flashbox Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux |
| Mobile Application | Apple iOS, Android |
| Supported Languages | Portuguese, English, Spanish |
Flashbox Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 15% |
| Mid-Size Companies (51-500 employees) | 80% |
| Enterprises (more than 500 employees) | 5% |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users have found the product to be invaluable in managing their customer relationships and improving customer satisfaction. With its robust project management capabilities and ability to streamline workflows, reviewers have praised the product for making their work more efficient and organized. Additionally, customers have reported that the product greatly improves team collaboration and communication, allowing for smoother and more effective collaboration among team members.
Many users have noted that the product is user-friendly and easy to navigate, making it accessible for users of all skill levels. This ease of use is complemented by extensive customization options, enabling users to tailor the product to their specific business requirements. The comprehensive reporting and analytics features have also been commended, as they provide valuable insights into business performance.
Furthermore, customers have expressed satisfaction with the product's integration capabilities, which seamlessly connects with other tools and systems. Its scalability has also been highlighted by reviewers, who note that the product can accommodate businesses of various sizes and adapt to growing needs. Users also appreciate the convenience of the mobile app, which allows them to access important information and tasks on-the-go.
Lastly, customers have praised the product's customer support team for their responsiveness and helpfulness in resolving any issues or inquiries. Overall, users find that this product effectively addresses their needs in managing customer relationships, project management, team collaboration, customization, reporting, integration, scalability, and mobile accessibility.
Well-designed User Interface: Many users have praised the product's well-designed and intuitive user interface. They have found it easy to navigate and perform tasks quickly, indicating their satisfaction with the product's usability and efficiency.
Helpful Customer Support: Several reviewers have mentioned that they had a positive experience with the company's customer support. They found the support team to be helpful when seeking assistance, which further contributes to their overall satisfaction with the product.
Intuitive Navigation: A significant number of users have appreciated the intuitive navigation of the product. They have been able to easily find what they are looking for and complete tasks without any confusion or difficulties. This indicates that the product effectively guides users through its features, enhancing their overall experience.
Slow and Laggy Performance: Many users have reported that the software's performance is sluggish and causes delays, significantly impacting their productivity. They have experienced frequent lags and slow response times, which hinder their ability to work efficiently. Lack of Key Features: A common complaint among reviewers is the absence of essential features in the software. Users express frustration over the inability to customize settings according to their preferences. Additionally, they mention the lack of a comprehensive reporting system that provides detailed insights into their data. These missing features limit users' ability to tailor the software to meet their specific needs and hinder their overall experience. Steep Learning Curve: Numerous users find the software challenging to navigate due to its steep learning curve. New users especially struggle with understanding how to effectively use it, as they feel overwhelmed by its complex interface and functionality. The lack of intuitive design and user-friendly tutorials make it difficult for them to quickly grasp the software's capabilities, resulting in a longer adaptation period before feeling comfortable using it effectively. Overall, these three recurring cons highlight issues related to performance, feature set limitations, and usability barriers that negatively impact users' experience with the software.