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FootPrints has proven to be a valuable tool for tracking and managing service requests, incidents, problems, and IT-related changes. Users …
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Product Details
- About
- Tech Details
What is FootPrints?
FootPrints Features
- Supported: Availability Management
- Supported: Problem Management
- Supported: Change Management
- Supported: Asset Tracking
- Supported: Configuration Management
- Supported: Incident Management
- Supported: Self Service Portal
- Supported: Contract/License Management
- Supported: Project Management
- Supported: Release Management
- Supported: Activity Dashboard
- Supported: Alerts/Escalation
- Supported: Knowledge Base Management
- Supported: Prioritization
- Supported: Remote Access/Control
- Supported: Third Party Integrations
FootPrints Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Web-Based |
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
FootPrints has proven to be a valuable tool for tracking and managing service requests, incidents, problems, and IT-related changes. Users have praised its customizability and ease of use in these areas, finding it to be an effective solution for their needs. Additionally, the software's flexibility and automation capabilities have allowed users to create and customize various processes, further enhancing its usefulness.
While some users have experienced performance issues and difficulty navigating the user interface, many have found FootPrints to be a reliable and functional option for day-to-day usage. Despite being described as old-fashioned and clunky, the software has consistently met the needs of IT departments while offering cost-effective alternatives to other full-suite ITSM tools.
In addition to its application in IT demand management processes such as incidents, RFCs, and RFSs, FootPrints can also support IT project management by facilitating project registration and monitoring. The software's ability to be customized extends beyond IT departments, providing operational performance reports and supporting business processes like internal controls, compliance, and legal activities.
Users have also appreciated the versatility of FootPrints' reporting feature, which enables the creation of various types of charts and graphs that can be exported and scheduled for distribution. However, challenges with handling attachments have been reported, as they need to be downloaded and uploaded again to be included in outbound emails.
Thorough research, consultation with other users, and trying the software before adoption are recommended to ensure that FootPrints meets specific business needs effectively. While it may not be intuitive for users without IT knowledge due to its less friendly interface compared to some other Help Desk software options, those who have utilized FootPrints have found it to be reliable, easy to maintain, and capable of improving efficiency and streamlining processes across multiple departments.
Customizability: Users have praised the ability to customize FootPrints to meet their specific business needs. Many users have found this flexibility to be a key advantage, allowing them to tailor the software according to their requirements.
Service Request Management: The ability to track and manage service requests, incidents, and problems within FootPrints has been highly valued by users. They appreciate how it helps in organizing and prioritizing their work effectively.
IT Asset Tracking: Users have commended FootPrints for its capability to track IT assets. This feature enables them to efficiently manage and monitor their IT resources.
Performance and Speed Issues: Some users have experienced performance and speed issues, particularly when the database becomes large. These issues have been reported by multiple reviewers, indicating that it is a common concern.
Cluttered and Unintuitive User Interface: Several users have found the user interface of FootPrints to be cluttered and unintuitive, making it difficult for them to get started with the software. This feedback suggests that there is room for improvement in terms of usability.
Issues with Customer Support: There are reports of unresponsiveness and lack of helpful solutions from customer support. Multiple users have expressed frustration with this aspect of FootPrints, indicating that there may be systemic issues with the support provided.