Formstack Forms Reviews & Insights

Score7.5 out of 10

161 Reviews and Ratings

Community insights

TrustRadius Insights for Formstack Forms are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Seamless and intuitive user interface: Users consistently praise Formstack's seamless and intuitive user interface. They find it provides a positive experience for end users, with the lack of coding knowledge required and minimal learning curve making form creation and management accessible to a wide range of users.

Easy-to-use form builder: Many users appreciate how easy it is to use Formstack's form builder. Even those without explicit training find the process fairly easy, thanks to features such as moving different parts of the form, changing question order, and managing options within forms, which add flexibility and customization options.

Integration capabilities with other platforms: Users highly value Formstack's integration capabilities. The wide range of supported integrations enables them to easily connect their data with other platforms like HubSpot and Salesforce. This seamless data transfer and workflow management are seen as strong advantages. Additionally, the integration with Google Docs simplifies collecting and managing form data, enhancing collaboration and data organization.

Formstack Forms Reviews

22 Reviews

Other

Form creation and management simplified

Rating: 10 out of 10

Incentivized

December 1, 2021

Use Cases and Deployment Scope

Embedded forms for multiple use cases such as newsletter subscription, lead generation, scholarship applications, evaluations, etc. The ease of creating forms in a user-friendly interface that is also supported with a high level of security, user authentication, and data protection was important in the decision to go with Formstack. It was so easy to train new staff to use and even create options like custom dropdown lists, logic branching, checkboxes for GDPR compliance, etc. Reuse and duplication of forms was easy, as was customizing the look and feel for the embedded form depending on the host website branding. Being able to easily edit text in a form without complex tickets or lengthy wait times enabled the team to respond to user behavior such as low completion rates. We were also able to easily test the effect of A/B testing, changing up form field types, etc. by paying close attention to the analytics. While I personally did not use partial completes, that seemed like an attractive feature that stood out over the competition. We did encounter some issues with the forms not displaying correctly on mobile but that may have been an issue with the site it was embedded on. With consistent testing, we were able to bypass this. issue.

Pros

Simplified data collection.
Clean, attractive, user friendly interface.
Data security.

Cons

Templates to collect info in a form and use for evaluations. I did this through a tedious process manually but can see great use for it.

Likelihood to Recommend

Suited for marketing teams to be able to control forms with ease, including integrations into CRMs or Marketing Automation software. Less suited for complex preference center management kind of use cases.

Shreyas Mecheri

Associate Director at Association of International Certified Professional Accountants (Media Production, 501-1000 employees)

Vetted Review

4 years of experience

View profile

Better User Experience and Administration, but Sales Process Needs Improvement

Rating: 7 out of 10

Incentivized

January 24, 2020

Use Cases and Deployment Scope

We contracted with Formstack to help us run a large annual survey project that required more ability to build in page and question logic and better reporting and analytics than the free online tool we had previously used. We have discussed rolling out Formstack to our staff generally, but have not done so to this point due to the relative ease of the free online tool we use and the simplicity of most of our surveys.

Pros

Analytics--being able to track bottlenecks, abandonment, and time to complete.
Page and question logic was good.

Cons

When discussing the scope of engagement, Formstack indicated a partnership with another company that would allow us to aggregate the survey data with our internal data. That partnership was oversold.
We were looking for a way to capture data in a table form. They could accommodate a small table, but not a large one, resulting in us having to modify the layout.

Likelihood to Recommend

There is no question that we gained significant functionality in terms of analytics and page and question logic by choosing Formstack over the free survey tool we had used previously. The feedback from users who had taken the survey was that it was user-friendly and looked much more professional. There were some discussions in the sales phase that did not accurately represent the functionality, and while they were extremely accommodating to our changes based on user experience, and training was phenomenal, it wasn't conveyed at point of contract that the service we were provided as part of that contract was limited to an hour of edits, and that our additional time was at an additional cost. Finally, the fact that they connected us with another software that was supposed to make our data integration easier made it appear that they either didn't understand the scope of our project request or they didn't have a good handle on the other company's capabilities.

Verified User

Director (Insurance company, 51-200 employees)

Vetted Review

1 year of experience

Thanks to Formstack!

Rating: 7 out of 10

Incentivized

October 15, 2018

Use Cases and Deployment Scope

We use Formstack as a registration form for individuals taking part in our yoga programs and teacher trainings. We also use it to gather feedback about our programs. It is integrated with our Salesforce org so that we can collect data on program participants as they complete our forms.

Pros

Formstack is very user friendly for someone without a lot of experience using complex form building products.
Formstack integrates easily with Salesforce allowing information to be collected and stored on relevant records.
Formstack support responds quickly to any questions or concerns.

Cons

More support troubleshooting Form Submission Failures/duplicate matching rules.
Improved organization structure for storing forms on back-end.
Ability to duplicate forms and ensure all rules copy into duplicate.

Likelihood to Recommend

Great for integration within Salesforce. User friendly. Great customer service support.

Ramsay Pierce

Yoga Program Manager at LoveYourBrain (Non-Profit Organization Management, 11-50 employees)

Vetted Review

1 year of experience

View profile

Nonconformist love formstack

Rating: 10 out of 10

Incentivized

September 25, 2018

Use Cases and Deployment Scope

We use it to track memberships, facility use, evaluations, signups for free events, post event surveys, and more. We have 6 departments using it for different things.

Pros

Creating a database and graphics to communicate information from external sources.
Integration in to assorted software.
Creation of online forms that is easy and customizable for our programs.

Cons

It would be great if the name of the field was more customizable and allowed for special formatting without a call out or other minimized things.

Likelihood to Recommend

If you are looking for a bit more complexity in your form then I prefer Formstack to other programs.

Katie Savacool

Front Office Manager at UC Santa Cruz (Higher Education, 1001-5000 employees)

Vetted Review

8 years of experience

View profile

Formstack - quick, easy, powerful

Rating: 8 out of 10

Incentivized

September 24, 2018

Use Cases and Deployment Scope

Formstack is integrated into our website and business processes in several ways, and is used by multiple departments. We have order forms that, when submitted, go to accounting, the warehouse, and the relevant department. We also have event RSVP forms, and forms that facilitate internal organization - access requests, list sign-ups, and the like.

Pros

Formstack is a simple way to create online forms. The interface is intuitive, and the embed codes don't require a high level of HTML or CSS knowledge to use.
Formstack is quite versatile and customizable. There are plenty of options to make the forms specific to each task, and the graphics are easy to change.
Formstack was selected by one of our geekiest tech guys, and we haven't had cause to complain.

Cons

I jumped right in as a user on an existing account as a fairly technically savvy user with no training. Most things were pretty easy, but it did take me a while to figure out how to change the template of new forms when I wanted something other than the default.

Likelihood to Recommend

Formstack makes it easy to create a variety of forms. I have used it for event interest and registrations, email list sign-ups, and surveys. I have found it easy to customize, and easy to export data for import into other systems (e.g., CRM).

Verified User

Director (Religious Institutions company, 11-50 employees)

Vetted Review

3 years of experience

Formstack Gave Us Back the Heart to Our Business

Rating: 9 out of 10

Incentivized

September 10, 2018

Use Cases and Deployment Scope

The whole organization. We use it to track applications, conferences, and nearly everything internal when it comes to online paperwork.

Pros

Allows for unique situations. As a school, we don't have the luxury of being cookie cutter. Neither do our forms.
Support. If we don't know how to do it, their support team has been very helpful and actually attempts to understand the issue on hand.
User friendliness. In our field we have a phrase: "what if you get hit by a bus?" With Formstack, you can "get hit by the bus" and someone else can jump in and still keep things running (this is used as a phrase for illness, not termination).

Cons

The overall look. I couldn't get it on brand until I used the embed section and had the website take it over.
There are times that the integrations haven't worked, and the only way we'd know is when we log in. There is now a field to notify you if this happens, but that does't help us if the third-party is down.
I would like to see the unique field and the required field work together better. We want to force someone to select a spot, but have many spots at varying times. If you fill out one section and make the unique spaces required, that shuts down the form - and any remaining, supposed to be unaffected, areas.

Likelihood to Recommend

I would use it for Admissions, HR, and Administrative purposes. It automates and streamlines processes like no other. However, I would not recommend it for someone unaware of the third party integrations. You can pull a CSV, but that can become burdensome. If you know Google Sheets, you can create a filter to make the data manageable. For someone who knows how to do this, Formstack is wonderful; if you don't, be prepared to feel lost on data until you get the hang of it.

Patrick Stephens

Director Of Communications at The Suzuki School (Education Management, 51-200 employees)

Vetted Review

4 years of experience

View profile

Formstack - A lifesaver for student service operations!

Rating: 10 out of 10

Incentivized

September 5, 2018

Use Cases and Deployment Scope

Formstack is being used across our entire organization as our online forms solution. It is heavily used by enrollment services and has replaced all paper forms that were previously in use. The approval functionality makes it easy for us to distribute completed forms to the proper approvers and allows final approvers the opportunity to review all decisions made. Very helpful and efficient!

Pros

Intuitive and simple forms editor.
Approval process works really well in our environment.
Integration into website is seamless.

Cons

Formatting within the editor can sometimes be a challenge.

Likelihood to Recommend

Works beautifully within a student services environment as a forms solution. Allows for creativity on use and has been instrumental in data collection from students.

Verified User

Administrator (Higher Education company, 201-500 employees)

Vetted Review

5 years of experience

Formstack is a One Stop Shop for all Things Forms!

Rating: 8 out of 10

Incentivized

September 5, 2018

Use Cases and Deployment Scope

We currently utilize Formstack to build and embed forms, collect data, register participants for events, and complete internal communications. While we originally started using Formstack specifically to collect data from our volunteers, we quickly saw the potential to implement it organizaton-wide. Before we elected to use Formstack we used some free tools such as Google forms. While that met our basic need we were not able to develop forms that met our branding guidelines. Formstack proved to be a great option for customization.

Pros

Formstack forms are very easy to build. The User Interface takes merely a few moments to figure out. Truly a drag and drop solution.
Advanced features such as logic questions and A/B testing are seamlessly integrated.
Their customer service is outstanding.
Great admin portal for those managing account.

Cons

The price point on the upper-tiers is a little high for what you get.
Include a live chat feature for customer support.

Likelihood to Recommend

Formstack is functional, easy to use, and really helps organizations get organized. I find myself referring people to Formstack all of the time, which to me, is a great indicator of how well they address a customers need in their space. If you are looking for a tool that will help you build professional online forms, Formstack should be the first and last place you look.

Brandon Wells, MPA

Director of Volunteer Engagement at Delta Sigma Phi Fraternity (Non-Profit Organization Management, 11-50 employees)

Vetted Review

4 years of experience

View profile

Fundamental Shift in Compliance Data Management

Rating: 10 out of 10

Incentivized

September 5, 2018

Use Cases and Deployment Scope

Currently used by the compliance management department, primarily of occupational health and safety documentation and data collection. Utilizing Formstack for these processes creates significant efficiencies in both compliance data collection and processing for industry and regulatory audits. By utilizing digital data collection we are able to push compliance information into the field as well as direct compliance information to relevant stakeholders both internally and externally. This adds value to clients in the management of their own compliance requirements as well as our own internal compliance requirements.

Pros

Their form builder tool is exceptionally easy to use so form creation and editing is easy to manage.
Their data analysis tool is also easy to use and useful for generating compliance data reports
They have been very responsive, in the past, to suggestions for improvement as well as in resolving minor issues
Their user interface experience for end users is seamless and we rarely experience negative responses from end users

Cons

Formstack offers a feature to allow for automated reminders to complete required forms on a recurring basis. This feature has not functioned effectively thus far.
I would like to see the capacity for hand written note taking in a form field. Other form builders offer this function

Likelihood to Recommend

Actually, for our purposes, in compliance management, Formstack is extremely well suited, particularly now that they have implemented the ability for offline form submission.

Steve Unruh

Consultant at Solstice (Oil & Energy, 201-500 employees)

Vetted Review

Reseller

4 years of experience

View profile

Formstack fits our need

Rating: 9 out of 10

Incentivized

January 12, 2018

Use Cases and Deployment Scope

Our organization transitioned from Wufoo to Formstack in 2011 because Formstack offered more options for design and integration with our website. We needed to create forms for constituents to make online gifts (using a PayPal integration), to submit requests to receive our publications and announcements, to submit event registrations and general inquiries. We use Formstack to accommodate all of our organization's needs. Formstack has readily addressed our need for web forms for multiple interfaces.

Pros

Ease of use in creating forms. For a non-tech person like myself, the learning curve is brief and form creating becomes more intuitive
The interface options are many and relatively easy to configure.
Templates are clean, crisp and easy to work with.

Cons

I could see the help options improved by having clarifying instructions (or short tutorials) present as forms are being created so one doesn't have to leave a form to find help.

Likelihood to Recommend

For our website utilization, Formstack has met all of our needs. Again, we use Formstack to create giving forms, registration forms, subscription forms, etc. Embedding is easy, form creation is easy. We have not had a situation where it hasn't served us.

Jim Kramer

Associate Director of Development at Congregation of Holy Cross, United States Province (Religious Institutions, 51-200 employees)

Vetted Review

8 years of experience

View profile

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Better User Experience and Administration, but Sales Process Needs Improvement

Rating: 7 out of 10

Incentivized

January 24, 2020

Use Cases and Deployment Scope

Pros

Analytics--being able to track bottlenecks, abandonment, and time to complete.
Page and question logic was good.

Cons

When discussing the scope of engagement, Formstack indicated a partnership with another company that would allow us to aggregate the survey data with our internal data. That partnership was oversold.
We were looking for a way to capture data in a table form. They could accommodate a small table, but not a large one, resulting in us having to modify the layout.

Likelihood to Recommend

Verified User

Director (Insurance company, 51-200 employees)

Vetted Review

1 year of experience