Overall Satisfaction with Formstack Forms
Embedded forms for multiple use cases such as newsletter subscription, lead generation, scholarship applications, evaluations, etc. The ease of creating forms in a user-friendly interface that is also supported with a high level of security, user authentication, and data protection was important in the decision to go with Formstack. It was so easy to train new staff to use and even create options like custom dropdown lists, logic branching, checkboxes for GDPR compliance, etc. Reuse and duplication of forms was easy, as was customizing the look and feel for the embedded form depending on the host website branding. Being able to easily edit text in a form without complex tickets or lengthy wait times enabled the team to respond to user behavior such as low completion rates. We were also able to easily test the effect of A/B testing, changing up form field types, etc. by paying close attention to the analytics. While I personally did not use partial completes, that seemed like an attractive feature that stood out over the competition. We did encounter some issues with the forms not displaying correctly on mobile but that may have been an issue with the site it was embedded on. With consistent testing, we were able to bypass this. issue.
- Simplified data collection.
- Clean, attractive, user friendly interface.
- Data security.
- Templates to collect info in a form and use for evaluations. I did this through a tedious process manually but can see great use for it.
- Collected 50k+ responses annually.
- Launched new form types including self-assessments.
- Supported revenue initiatives.
Wufoo and Formstack are very similar - almost as if they were built by the same company or ex-employees. Except Formstack UI was better and modern at least when we selected it. While the team was happy with Wufoo and SurveyMonkey, our IT team picked Formstack based on their assessment of security and data compliance risk. I know MFA was important (and was not common at the time of selection).
Do you think Formstack Forms delivers good value for the price?
Are you happy with Formstack Forms's feature set?
Did Formstack Forms live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Formstack Forms go as expected?
Would you buy Formstack Forms again?
I didn't use support much so cannot say. The one time I had an issue they were quick to respond. The help documentation is good.