TrustRadius Insights for FreeConferenceCall.com are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Easy-to-use Online Portal: Users have found the online portal provided by FreeConferenceCall.com to be very user-friendly and intuitive. Several reviewers have mentioned that they appreciate how easy it is to access call details and recordings through the portal, making it convenient for reference and review.
Competitive Functions Beyond Free Plan: Many users have compared the additional features offered by FreeConferenceCall.com beyond their free plan favorably to other providers. They feel that these competitive functions add value to the service without requiring an upgrade or subscription.
Reliable and Secure Calls: Numerous reviewers have expressed satisfaction with the reliability and security of calls on FreeConferenceCall.com. They appreciate the use of personal access codes and consistent phone numbers, which ensure secure communications. Additionally, users highlight that even with a large number of participants, there are no audio quality issues or instances where participants get kicked off the call.
FreeConferenceCall is very user friendly. We have been able to train employees quickly and get them started using this software. It allows us to set up conference calls at a low cost and connect with clients all over the nation. We have tried other services and the Audio was not as sharp.
Pros
Audio quality.
Ease of use.
Reliability
Cons
Interface could be a little cleaner and looks dated.
Sometimes callers get dropped, but it's rare.
Have gotten error message for 1st login but works on the 2nd time.
Likelihood to Recommend
FreeConferenceCall is well suited for a low price service to connect with others. The onboarding is super simple and easy to use. The ability to record to the cloud is also useful. The ability to host a large number of people is great. The only scenario I can think of less appropriate is that the interface just looks a bit dated, so maybe it is not the best for the wow factor of dealing with clients.
I recently had a very unsuccessful call with FreeConferenceCall.com- I complained to them. I switched back to Google Meet only to find that when I installed FreeConferenceCall.com it had switched my microphone to them exclusively. It took me over an hour to discover why my mic didn't work any longer with Google Meet. I uninstalled Free Conference Call and things immediately returned to normal.
Pros
easy to get video access or just audio access
Cons
they should not switch the mic to themselves exclusively
it was very hard for inexperienced users to get onto the call
Likelihood to Recommend
hard for inexperienced users to get on a recurring call the second time
We have used FreeConferenceCall.com for over two years to host a five-minute daily prayer call. For the past two years, service worked perfectly. Then, just recently, callers could not log on using the exact same credentials that had been working for two years; callers were also bumped off the calls--again these problems just started happening several weeks ago and had never been present previously. When I called customer service, I was told the problems were caused due to a law that recently changed. I knew that answer made no sense and I pushed the rep to give me a straight answer. He then stated the local carriers (not FreeConferenceCall.com) were responsible for the difficulties because local carriers (e.g., Sprint, T-mobile, etc.) don't like free accounts and are causing user issues for free account holders. I then asked if paying a monthly fee to FreeConferenceCall.com, would eliminate the problems I'm experiencing and he said yes. When I then inquired, "If the problem is the local carriers causing the problems, how is paying FreeConferenceCall.com (instead of the local carriers) addressing the problem?"
Pros
Until recently, ease of use
Until recently, reliability
Free cost
Detailed call reports
Cons
Recently callers cannot get onto the call
Users on the call get bumped off
Non-transparent policy about why problems are occurring. If FreeConferenceCall.com can't reliably provide free service, just tell me that rather than blaming it on a law that changed and local carriers causing the problems. The real problem is that the law did recently change, which allowed companies like FreeConferenceCall.com to collect a revenue share for all calls placed through certain hubs--even free calls. This loophole was removed recently, and I believe the service issues I've been experiencing are being used to extort users to buy a paid service in order to receive trouble-free service.
I found customer service representatives rude and dismissive
Likelihood to Recommend
FreeConferenceCall.com, when working as advertised, is perfect for the daily prayer call I used it for and until recently I have been very happy with the quality and reliability of the service. It's perfect for quick, group calls where video is not required (as I stated, until recently, the service was perfect for my daily prayer call needs). My real issue is with the utter lack of transparency around the truth about the problems I'm experiencing--namely, due to various state statues recently changing, which now prevents FreeConferenceCall.com from collecting a revenue share for free calls placed through certain hubs; I believe local carriers FreeConferenceCall.com are now causing these service issues in order to extort users to buy a paid service for $4.95 per month in order to replace the revenue share FreeConferenceCall.com lost as a result of the recent legal changes. The paid service fee is not much--$4.95/month. Its not the amount of the fee I object to, it's the lack of transparency about the true causes of the service problems, the abdication of any responsibility on the part of FreeConferenceCall.com, and blaming the service problems entirely on local service providers rather than just admitting FreeConferenceCall.com can't receive a revenue share anymore, so to receive quality service now you have to pay.
We are a small business of about 10 people who frequently have sales and engineering calls with outside organizations. These calls in the past used to be almost exclusively voice, but in the last year have transitioned more to video. We also look to occasionally present slides and other materials as part of meetings.
Pros
It's free.
It has a lot of features.
Did I mention it's free?
Cons
Doesn't feel completely polished.
Minimal "fun" factor with filters, backgrounds, etc.
Seems slightly less reliable than competitors.
Likelihood to Recommend
Free Conference Call started off as just a way to get a free conference call number, but now it's so much more. It now can do video and you can even make phone calls out of it with a dialer. In addition, you can even get a virtual phone number to receive calls, and as long as you remain active, you can keep it long-term for free.
We use FreeConferenceCall.com daily within our company. We have two dedicated numbers for sales calls, and information gathering calls for programs that we have already booked. It allows us to have a group connect remotely via one number. It allows us also to record calls for those attendees who aren't able to make it so they can review later.
Pros
The online portal to access call details and recordings is very easy to use.
The functions that are offered beyond the free plan are competitive with other providers.
I feel that our calls are secure with our own personal access codes and the same number always being used.
Cons
It would be nice to be able to find recordings in one place rather than having to scroll through the history of calls.
International Calls could be easier to navigate.
There are a lot of marketing emails that go out via email. It would be nice to have fewer.
Likelihood to Recommend
I think that FreeConferenceCall.com is well suited for anyone, really. They do a great job at providing options for all types of scenarios-from basic phone calls to now offering the video conference. The only time I think that it might not be as advantageous to use is when there are only 2 people that are needing to connect-in that case it's just as easy to direct dial.
We used the free service for about 10 years. Very easy, works well. We used for sales, marketing, technology and editorial. Quality of service was always good. Nice recap reports as well. When we pivoted to WFH we upgraded to a paid Zoom account. That said, their service is excellent and served our needs for years.
Pros
Basic service is free.
The quality is good.
Easy to set up and use.
Cons
We migrated to a paid Zoom account which has more features.
The name was a concern for business use.
Basic reporting was fine.
Likelihood to Recommend
If you are looking for a free service that has basic features then this is a useful service. That said, Zoom has a more limited basic free service and a far more robust paid service.
We have used freeconferencecall.com for at least four years. We use it for staff meetings, training, education, and most recently morning rounding meetings. We have hospital subscriptions to zoom but I prefer this platform. The calls are clear and rarely drop. We don't have trouble logging in like we do with the zoom platform. There is the option to do video conferencing but I have not used that. I also love that I have one number and code. It is the same one that it has been for years. I don't have to send out the info, I just tell the staff call the conference line. Since COVID several other departments have started using this platform as well. Some other platforms like zoom often kick people off or drop or you can't get through to begin with. In all my years of using this that has only happened to me once with freeconferencecall.com and that was at the very beginning of the pandemic.
Pros
Clear calls, it is easy to hear no matter how many participants are on the call.
Does not kick participants off, we have up to 40 people on the call and it works fine.
Easy to remember, the phone number and code is the same so it is easy for staff to recall.
No busy signals, we can always get through to set up call.
Cons
Increased promotion of the video platform.
Possibly allow customers to choose their own access code.
I really can't think of anything else. I really like this platform.
Allow host to mute participants.
Likelihood to Recommend
This format is great for my staff meetings. It allows back and forth conversations without dropping parts off. We use it for lectures and recently rounding meetings. I have encouraged others to try it. It is so easy to use and does not require any set up for a meeting. You literally call the number and enter your code. It is also good for family conferences so that the provider can reach out to multiple family members at once.
I used FreeConferenceCall to host virtual meetings with my clients - either individually or for groups.
Pros
It lets people connect from all over the world - for FREE! Amazing.
People can join global phone calls without paying global prices. There are local numbers in multiple countries that people can use.
Cons
The instructions for adding a person on-the-fly weren't the most intuitive.
Occasionally, we'd lose the connection and have to dial back in. Not often though.
Likelihood to Recommend
If you need to talk to a group of busy people - who don't necessarily have time (or ability) to commute to meet in person, this is a great tool for a virtual phone call.
We use FreeConferenceCall.com for our video conference calls with sales reps, clients, suppliers and service providers. At this time we all use it, so it is being used company-wide. Until a short while ago we would always request that the person or people we were meeting with would set up the video call or chat, but we wanted to have our own option as well without needing to pay for a service. FreeConferneceCall.com is exactly that - free.
Pros
Ease of setup - There is an installer and software does need to be installed on the computer but it's incredibly easy and simple to get started.
Inviting meeting participants is incredibly easy from within the application. Either a link can be copied into a regular email or a list of email addresses can be input and you can send a single invitation to everyone as once.
The video and audio clarity are great (assuming everyone has a good internet connection). FreeConferenceCall.com is also good at determining who is talking and placing that image at the forefront during the meeting.
Cons
Browser-based option. It would be great if there were no need to install the software. A browser or cloud-based option with no local component needed would be great.
A higher GB limit on saving recorded meetings on the free version. Currently, it is at 1 GB which is a little low. I understand that of course, they need to make money, but with the cost of memory being so low these days, while the quality, and thereby memory usage, goes up, more than 1 GB should be standard.
This may be available in the paid version, but screen sharing would also be great (if it's possible in the free version then I just haven't figured out how to do it).
Likelihood to Recommend
It's a simple to use video conferencing meeting platform. If someone can't join on video, the audio-only (call-in) option works great just as well. It works well in any scenario where meeting in person is not an option and video conference is necessary. The only time the free version is limiting is when every meeting needs to be recorded and saved. With the free version, you have up to a 1 GB limit on saved meetings. So after a short amount of time you run out of room. If you will need to save all your video conferences then a paid account will be necessary.
My coworkers and I use freeconferencecall.com to arrange conference calls. It's used by whoever needs to set up a conference call. It saves the company the cost of having to set up a costly call conferencing service.
Pros
Freeconferencecall.com is free. That's its main attraction.
The program allows you to see which phone numbers were on the call and for how long. This can be useful for reference.
The calls have always worked perfectly for me, without interruption and with a great sound quality. This makes it the optimal low-budget option.
Cons
It would be nice if the custom greeting feature were included in the free features.
One of the premium features should be a secured line option, that's protected from intrusion.
A contacts list would help to note common callers and identify callers who show up as "wireless caller" in the detail report.
Likelihood to Recommend
Freeconferencecall.com is perfect when you need to set up an audio conference. The calls work perfectly, and the detail reports are useful to reference previous calls. I can't think of a reasonable scenario for which it's not appropriate.
