Freshsales Reviews and Ratings

Rating: 8.5 out of 10

Score

8.5 out of 10

Reviews

54 Reviews

Freshsales works great for our team.

Rating: 10 out of 10

Incentivized

March 7, 2025

Use Cases and Deployment Scope

We use Freshsales as our CRM and contact management software. Our sales team uses it to track leads, create deals and manage our entire sales pipeline in general. Our Management team uses it to track activity and set up weekly reports. We also like that it integrates with most of our existing Tech stack and is quite customisable.

Pros

Great integrations. Its very seamless and easy to set up your integrations. It also integrates with pretty much anything you might want to connect it to.
Really easy to use. Our team doesnt need a detailed training set up for new users to start using it.
It also has great resources for self learning and a pretty solid support team.
Pretty customizable, worked well for our use case with minimal tweaking.

Cons

While we like the way we have set up reporting, I think that is one area where it could see significant improvement.
Initial set up a was a little rocky and it took a few tries till we had our pipeline and workflows nailed down.

Likelihood to Recommend

Generally speaking for small to mid sized team I really cannot recommend it enough. It has an excellent feature set, good amount of integrations, fairly customisable and backed by solid support. And the pricing is very competitive too. I feel like if your team is larger than that, you might want to look at other alternatives but for teams that size, its really perfect.

Verified User

Manager in Marketing (51-200 employees)

Vetted Review

1 year of experience

Freshsales - Managing leads gets simplified and quicker

Rating: 10 out of 10

Incentivized

December 5, 2024

Use Cases and Deployment Scope

We use Freshsales to track our organisation Business Opportunities, leads as well ongoing engagements with our clients. Freshsales has become a critical part for our Business success, as we manage our new accounts and leverage add-ons/additional offering to the existing accounts.

Pros

Sales Automation
Lead Management
Email tracking and Campaign Management

Cons

Mobile app experience

Likelihood to Recommend

Freshsales excels in helping sales teams automate processes, manage leads and deals, and use data-driven insights to improve overall sales performance. It’s particularly suited for businesses looking for an easy-to-use, customizable, and comprehensive CRM.

Verified User

Consultant in Information Technology (11-50 employees)

Vetted Review

2 years of experience

Good Product that is Still Improving

Rating: 7 out of 10

Incentivized

June 8, 2022

Use Cases and Deployment Scope

We use Freshworks CRM in our business to organize and categorize clients, keep track of new leads, deals and sales progress. We use this product daily to set remainders for following up, email messages, to get an overview of our current proposals and potential sales. This program addresses organization problems.

Pros

set remainders for tasks and follow ups
organize contacts
keep track of new leads and deals

Cons

some aspects are not the most user friendly
graphics could be updated
integration with other programs needs improvement

Likelihood to Recommend

Freshworks CRM is well suited for businesses where new leads are generated often and there is a longer sales process that needs to be organized. Deals are organized clearly and task reminders are helpful to keep track of follow ups and different stages for each client/ lead. Freshworks CRM may not be well suited for scenarios where the sales process is happening instantly.

Verified User

Manager in Marketing (1-10 employees)

Vetted Review

1 year of experience

Freshwork CRM Formerly Freshsales Review

Rating: 8 out of 10

Incentivized

November 5, 2021

Use Cases and Deployment Scope

It's is Used Accross the Marketing, Sales and Service Department for Smooth Collaboration Between each of them. Freshwork CRM is basically used for Lead Management within our organization

Pros

Maintaining Hot Prospects
LEAD Management
Sales Sequence

Cons

User interface needs to be More Intuitive and User Friendly
Tech Support not Upto the Mark

Likelihood to Recommend

All the Data from the Marketing Campaign is Transferred to the CRM. Here on with the help of Outbound/inbound Calling you Can Pitch our Product or Services to the prospects. It is well Suited for all the organization irrespective of their Size.

Verified User

Employee in Marketing (501-1000 employees)

Vetted Review

1 year of experience

Manage your Business using Freshworks CRM!

Rating: 8 out of 10

July 23, 2021

Use Cases and Deployment Scope

I've tried various other CRM's and Freshworks CRM looks and feels energetic and easy to use. You can easily configure workflows and automation, set up sequences for your email campaign. Some tools (That I have used in the past require a separate application that has to integrate with my CRM to perform this action.) We, at our organization, use it to build pipelines and maintain customer/prospect information.

Pros

Sales sequences
Importing contacts and accounts
calendar sync
Deal module to easily navigate

Cons

The interface itself can be made easier for some people especially who are not tech-savy
After importing, you could make the errored file viewable in the interface itself instead of an email
Had to reach support to know where to upload files related to a contact the first time

Likelihood to Recommend

If you have used a couple of CRM's in the past, then Freshworks CRM would be a piece of cake for you. No worries if you are a beginner, you will always be assigned a technical support representative, who can guide you and show you how things work and you can set it up yourself. It is well suited for any company that primarily handles customer information and best suited for sales management.

Immanuel Chiplin Sam S

Senior executive - Business Development in Sales at Indium Software (1001-5000 employees)

Vetted Review

1 year of experience

View profile

Great CRM for small businesses

Rating: 9 out of 10

Incentivized

June 11, 2021

Use Cases and Deployment Scope

I use Freshworks CRM as a CRM and Sales Engagement platform. Love having sales sequences integrated with the standard CRM system. It's user-friendly, easy to set up and has all my lead information in one place, including communications.

Pros

Sales sequencing.
Customizable forms and data input.

Cons

I'd like the system to auto detect spacing after integers, so that when they are incorporated into a sales sequence, there's not an odd space after the placeholders.

Likelihood to Recommend

I've used it to create email marketing campaigns with the sales sequencing, and set it and forget it. I love how I've been able to get new interested leads after 4-5 emails without having to constantly check in with the prospect.

Verified User

Account Manager in Sales (1-10 employees)

Vetted Review

1 year of experience

FreshSales is a great alternative to Salesforce for smaller organizations !

Rating: 6 out of 10

Incentivized

June 10, 2021

Use Cases and Deployment Scope

We brought on [Freshworks CRM (formerly Freshsales)] as a replacement for Salesforce. We needed a way to track leads through the sales cycle and provide reports to our executives. [Freshworks CRM] allows us to manage leads, contacts, accounts, and deals. We also use it for sales campaigns as needed. This is being used only by our Sales department but as our Support team uses FreshDesk, we can see any Support tickets that have been raised by our customers in the platform as well which is helpful.

Pros

Importing Leads
Allowing multiple pipelines
Sharing reports and dashboards with others

Cons

Leads and Contacts do not seem to be adequately defined.
Reporting is not as robust as we would like it to be
Integration with FreshDesk is one way - we can see information from FreshDesk to FreshSales but not vice versa

Likelihood to Recommend

If you are a smaller organization you are probably ok to use [Freshworks CRM (formerly Freshsales)] vs SalesForce - you will save money and still get some great features. I would not recommend for a very large enterprise. It is also challenging to have the support come from another region although they do try to be very responsive.

Verified User

Manager in Sales (11-50 employees)

Vetted Review

3 years of experience

Freshworks CRM is the best CRM!

Rating: 10 out of 10

Incentivized

May 17, 2021

Use Cases and Deployment Scope

We currently use it for a couple of client projects. We implemented Freshworks CRM [(formerly Freshsales)] for a retail company. We used Zapier to integrate with Freshworks CRM [(formerly Freshsales)]. Whenever a customer purchase something the customers info would then forward over to Freshworks CRM [(formerly Freshsales)]. We could then use Freshworks CRM [(formerly Freshsales)] to send targeted email campaigns.

Pros

Support is awesome
Very simple interface
Quick setup

Cons

I have not found any areas I do not like

Likelihood to Recommend

[Freshworks CRM (formerly Freshsales)] is great for small to very large enterprises. I am sure it might have a few cons but I have yet to find any flaws in Freshworks CRM [(formerly Freshsales).]

Mark Kosier

CIO (Chief Information Officer) in Information Technology at CyberMerced (1-10 employees)

Vetted Review

Reseller

2 years of experience

View profile

Overall Great CRM

Rating: 8 out of 10

Incentivized

May 14, 2020

Use Cases and Deployment Scope

We are using Freshsales for our sales department and for client management through projects at my <a rel="nofollow,noopener" target="_blank" href="https://allmywebneeds.com/">web design company in Nashville</a>. It allows us to automate communication so we can send personalized messages to get people to set up calls. Then we have integrations with other apps to move leads and existing customers through a pipeline so it only sends them the relevant notifications and follows up when appropriate.

Pros

It helps you automate your onboarding process for new leads.
It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.

Cons

Their tech support is pretty bad. I think I get a helpful answer maybe 20-30% of the time. I wish they would actually think about the problem and try to find a solution instead of sending a scripted or another completely unhelpful answer.

Likelihood to Recommend

Freshsales is pretty much perfect if you are a small organization with just a few users but need robust communication capability.

Brandon Howard

Owner in Sales at All My Web Needs (1-10 employees)

Vetted Review

1 year of experience

View profile

Freshsales allowed us to effectively move our CRM to the cloud at a very reasonable price.

Rating: 9 out of 10

Incentivized

May 8, 2020

Use Cases and Deployment Scope

Freshsales is being used to manage our sales pipeline and act as a CRM for other parts of the business. It allowed us to go to a cloud-based solution that was also much simpler to use and maintain than Microsoft Dynamics.

Pros

Ease of use
Integrates into third party applications.
Ability to maintain and develop a sales pipeline.

Cons

Needs direct O365 integration.
Needs easier recurrence tasks.

Likelihood to Recommend

Well suited for simple sales pipelines and keeping track of customers after the sale.

Verified User

C-Level Executive (11-50 employees)

Vetted Review

1 year of experience

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