Freshsales - Managing leads gets simplified and quicker
December 05, 2024

Freshsales - Managing leads gets simplified and quicker

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Freshworks CRM Sales Cloud

Overall Satisfaction with Freshsales

We use Freshsales to track our organisation Business Opportunities, leads as well ongoing engagements with our clients. Freshsales has become a critical part for our Business success, as we manage our new accounts and leverage add-ons/additional offering to the existing accounts.

Pros

  • Sales Automation
  • Lead Management
  • Email tracking and Campaign Management

Cons

  • Mobile app experience
  • Increased sales efficienct
  • Better Lead Management
  • Shortened Sales Cycle
  • Improves forecasting and Insights
Freshsales has a user-friendly interface and overall ease of use, making it accessible for sales teams of all sizes and technical abilities.
There is a bit of learning curve required for SugarCRM and Microsoft Dynamics.
Also, admin activities are not easy to navigate and understood, wherein it is very simplified, easy to learn in the case of Freshsales.

Do you think Freshsales delivers good value for the price?

Yes

Are you happy with Freshsales's feature set?

Yes

Did Freshsales live up to sales and marketing promises?

Yes

Did implementation of Freshsales go as expected?

Yes

Would you buy Freshsales again?

Yes

Freshsales excels in helping sales teams automate processes, manage leads and deals, and use data-driven insights to improve overall sales performance. It’s particularly suited for businesses looking for an easy-to-use, customizable, and comprehensive CRM.

Freshsales Feature Ratings

10.0
Customer data management / contact management
10
Workflow management
10
Territory management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
10
Interaction tracking
10
Channel / partner relationship management
10
Customer Service & Support ()
Not Rated
10.0
Lead management
10
Email marketing
10
10.0
Task management
10
Reporting
10
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
7.0
Custom fields
6
Custom objects
5
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
10
Social CRM ()
Not Rated
Integrations with 3rd-party Software ()
Not Rated
9.0
Mobile access
9

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