Genesys PureConnect (discontinued)Pricing

little -- but like a high-quality machine tool, it continues to deliver value far longer than anyone expected.

ICCE certification and training may look expensive, but it is much less than the cost to have a PSO organization come on site and configure … This was a competitive bid scenario. Price and features were the most important features together, as they are ultimately &helli…

It helped us move to WFH easily and efficently. Licensing is expensive.

your contact center needs With this being a true all-in-one it is a reduced cost of ownership vs other platforms on the market PureConnect seamlessly integrates … that are out of the box for PureConnect. The licensing model is more expensive on the Cisco side vs the Genesys PureConnect side. Lastly was on the Cisco … you have to have so many vendors to install those pa…

successful via the dialer system. The ability to add additional attributes/key values to these interactions has allowed us to gain knowledge we have used to create … centers will need additional apps to gain knowledge from the data. Some key values within the data cannot be easily related, in order to create reports that … be a bit overkill. The integrations are vast. The ability…

of no use. But to get this report tailored to your needs is an additional cost even though it could be rolled out to all and a massive benefit to all PureConnect

Cost of the digital/AI based services are high relative to other cloud provided

organizations. It's less suited for small startups or small companies as it is way expensive.

Licensing can be challenging and very expensive. Client templates are hard to administer and are built very different than … best time to contact strategies based on payment history. It can get very expensive quickly as you customize. Every customization is added to your…

Licensing can be confusing Price point is high when trying to get upgrades approved Sometimes feel like the

of communications traffic. I do not believe it would be very beneficial or cost-effective for a small business who only handles or receives a few calls or

Price Product Features Product Usability

Price Product Features Product Usability Product Reputation Analyst Reports … similar solutions to ensure you are getting the correct product at the correct price.

for large complex customer service departments - less appropriate (too expensive) for smaller & simpler organisations. The real-time non-voice (native chat) … for large complex customer service departments - less appropriate (too expensive) for smaller & simpler organisations.…

aspect of Genesys can be overwhelming from the perspective of someone taking charge of the process for the first time. The portal does a great job of showing … From a technical standpoint, this makes sense, however, from a business/cost savings standpoint, for a company wanting…

would be nice. It makes it difficult that custom reporting is an additional cost on top of what you already pay.

a lot of aspects that require extensive training to use, which can be expensive for companies and challenging for employees. For this product you have

Cost is a hindrance for utilizing Genesys products and services, especially for … that's great, but it would be good to have a "Basic" license with a lower cost that could be used for smaller teams with limited requirements. Each individual

the integrated solution will reduce per payment cost that other solutions have and is majorly less expensive then 3rd party solutions. Integrated with the … training from Genesys (and previously Interactive Intelligence). These are high value training courses but their quality is excellent and goes usually beyond the … quickly or were already addressed. Others are still…

concurrent license model. I have a lot of casuals, so having named licenses would cost significantly more. It's also better than machine licenses for Disaster … Price Product Features Product Usability Existing Relationship with the Vendor

Reporting/Monitoring : capacity to make value from the information collected Efficient support of the new interaction channel … most important problems with PureConnect is the extremely conservative pricing model. For this reason, it's an appropriate solution for recurrent…

efficiently. Consolidation of systems into a single PureConnect platform offers cost savings while maintaining the features that will help grow your business

been a few teams that balked at the license cost and sacrificed the features they had been after. … Huge cost savings in not having to hire or outsource staff

Our business requires us to send charging warnings to our clients and individuals. To achieve this we use the PureConnect Dialer stage to run Agentless … procedure as required. We can rapidly create and discharge SMS-powered charging notices on account of the Dialer's handling…