Genesys PureConnect (discontinued) Pricing

“We use PureConnect when our standard phone software cannot accommodate a more advanced workflow or provide the level of reporting the managers wish to see.

There have been a few teams that... … Huge cost savings in not having to hire or outsource staff to answer phones 24x7.”

“These retailers are supposed to add value, however all they do is add cost.”

“This drives the cost up even more so it was not worth going that route for our organization. … The biggest factor here was the Cost (Upfront/ROI/Maintenance/Deployment).”

“Total ROI is worth using this product for what you can get out of it. … The trouble it took in the past is over now with Genesys PureConnect and the time reduction in SLA's made it worth the investment.”

“So innovation was one of the keys.

Furthermore, we had the feeling that Genesys was always trying to downgrade their product to make it fit into our budget and we thought that we would end up...”

“They are ending their sale of non-subscription licensing for the platform as of Feb 2022 as well, which is unfortunate as all estimates we have for migrating to their subscription model (even with... … In the current market with the current trends, we would also look at pricing for services offered in a subscription model as well.”

“My business users do enjoy it and there would be a huge push back if we decided to go with something else for them that was less expensive.”

“However, it might not be cost effective for small to medium businesses, or businesses that have only basic phone or contact requirements.”

“Here at Adapt, we both use thePureConnect product for our enterprise, but also are one of the biggest and long standing Value Added resellers of the product in the country. … May be too much for the very small enterprise, as it can be overkill from a cost perspective for tiny organizations.

This is a great product, and I have seen so many businesses succeed using...”

“About customer service. This has a function that contributes to the improvement of customer service. Staff with expert knowledge respond to customer inquiries as primary contacts (IVR function). The site manager changes the distribution of received power of the CM to minimize call loss in response to fluctuations in the type of inquiry and the number of incoming calls (management and maintenance functions)

2. About growth and evolution. We can follow the service evolution of our company. Functional improvements such as work efficiency, usability, and security level are implemented regularly and provided free of charge. It is possible to respond quickly to the addition or change of service (call flow change, IVR setting change self-maintenance function). You can easily expand the inquiry booth and add more bases.

3. About security backup. Security measures and support for BCP are prepared, A backup data center is prepared and switching is implemented without any impact on business operations, even in an emergency.”

“From a technical standpoint, this makes sense, however, from a business/cost savings standpoint, for a company wanting to move to SaaS or any virtualization, there will be support-boundaries herein...”