1. Home
  2. Contact Center Software
  3. Genesys PureConnect (discontinued) Reviews
  4. User Review of Genesys PureConnect (discontinued)
Easiest Decision you will make!!!
July 25, 2018

Easiest Decision you will make!!!

Eric Krueger | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Genesys Engage (formerly PureEngage)

We currently use Genesys PureConnect in our company's environment to great success. Our end users love being able to communicate directly with our call center and get faster responses. The trouble it took in the past is over now with Genesys PureConnect and the time reduction in SLA's made it worth the investment. End users are happier and issues are resolved faster to greater effect.
  • By being able to communicate faster issues are solved in a timely manner.
  • Managing SLA's and call volumes are easier and giver better overall data analysis.
  • Total ROI is worth using this product for what you can get out of it.
  • As with any system there could always be more customization available.
  • Some of the initial setup could use better wording.
Well suited for any business looking to streamline their calls and get SLA's under control. Being able to do IT analysis on issues makes this product a must have. For a smaller company it may be overkill but would still be worth the investment. By making all communications better and faster this product rocks.

Using Genesys Engage (formerly PureEngage)