Giftbit Reviews and Ratings

Rating: 9.3 out of 10

Score

9.3 out of 10

Community insights

TrustRadius Insights for Giftbit are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Intuitive and User-Friendly Interface: Several users have praised Giftbit for its highly intuitive and user-friendly interface. They have found the platform easy to navigate, allowing them to quickly order and send gift cards in just a few minutes. This indicates that Giftbit's efficient and streamlined design enhances the user experience.

Excellent Customer Support: Many reviewers have expressed their satisfaction with the excellent customer support provided by Giftbit. They have shared positive experiences of receiving prompt assistance from the support team when encountering issues or needing help. The responsiveness of the support team, as demonstrated by fixing specific issues within 24 hours, signifies that Giftbit prioritizes providing helpful and timely support to its customers.

Fair Pricing: A number of users have commended Giftbit for its fair pricing structure. They believe that the cost of using Giftbit is reasonable, especially considering how easy it is to use the platform. This suggests that customers feel they are getting good value for their money when using Giftbit for their gift card needs.

Reviews

10 Reviews

Giftbit is Very Easy and Offers Good Support

Rating: 10 out of 10

Incentivized

March 10, 2022

Use Cases and Deployment Scope

I use Giftbit to offer an incentive to potential customers to meet with me to discuss a specific product. My customers are doctors who own their own practices so getting time with them can be challenging. The gift card helps make getting the appointment easier. I was able to book about 70 appointments over a 3-month period, in part because of the gift card.

Pros

The platform is very easy to use. I can order and send a gift card in about a minute.
The support is excellent. The only trouble I had involved getting my logo to display properly in the email sent from Giftbit. Their support team was responsive and had my issue fixed within 24 hours.
The pricing is very fair, especially given how easy the product is.

Cons

I found the whole process of setting up the templates cumbersome. That said, once it was done (and I had good help from support), everything was seamless.
It's not as easy as I'd like it to be to see who I sent gift cards to recently. The "Orders" dashboard doesn't show the recipient's name, email address, or whether they've opened/redeemed their gift card. You have to click on each record to get that info, or you have to search for a specific customer. I'd like to be able to scan the dashboard and know who's done what at the bird's eye level.

Likelihood to Recommend

It's been great to incentivize appointments. I can also see that it would be a good tool to send gifts to existing customers.

Scott Henderson

President in Sales at Southeastern Predictive Health (1-10 employees)

Vetted Review

1 year of experience

View profile

3 cheers for Giftbit!

Rating: 10 out of 10

Incentivized

February 4, 2022

Use Cases and Deployment Scope

We used Giftbit to send incentives in bulk. It saved us substantial time and saved us money since we were able to avoid individual service fees for each gift card. We were also able to customize incentives by allowing the person we sent it to choose their desired gift card.

Pros

Send bulk gift cards
Save time by saving contact lists and email templates

Cons

I didn't love having to buy credits in advance, but since Giftbit recommended how many we'd need to buy, it wasn't terrible.

Likelihood to Recommend

It is great for sending bulk incentive gift cards or bulk company gifts to employees or clients. You are able to send one-off gift cards, but you won't be using Giftbit to its potential.

Verified User

Account Manager (11-50 employees)

Vetted Review

2 years of experience

Seamless way to deliver batches of gift cards

Rating: 10 out of 10

Incentivized

February 3, 2022

Use Cases and Deployment Scope

Our growing business was looking at a quick and efficient way to deliver end-of-year thank you gifts in the form of gift cards to a specific product and marketing team, in addition to our normal company-wide gifts. We wanted them sent alongside a personal email written by their superiors, so they all felt individually appreciated. Giftbit allowed us to send gift card links separately and could customize the messaging and branding, so it felt like our company's.

For other teams, we utilized their mass template, where you can choose variable data to insert into a larger template and send out as a branded gift card.

The response was positive, and everyone said they were very easy to use. The only frustrating part was accidentally sending a few with expiration dates that were less than two months away, so we had to adjust, so they expired a year later. What's really nice is that you can see who has opened their links, who has viewed their links, etc.

Pros

Sending mass brand-templated gift cards
Choosing which type of gift card you want (e.g. Starbucks, Amazon)
Showing metrics for gift cards

Cons

The process of buying credits to then load into gift cards was a little confusing
Would be nice to have an overview of all metrics in one place, like seeing all gift cards opened or unopened instead of only showing in the batches they were sent

Likelihood to Recommend

Giftbit will work well for teams of 10 or more, and I can see it scaling to an infinite amount. If you put in the work on the front end, you can really customize the experience of the recipient. The only struggle is that if you have a large amount going out, you need to make sure you have all emails or a place to give out all the unique gift card links. We ran into an issue where some overseas employees couldn't use specific gift cards, but we had already pre-loaded our budgeted amount in credits on the platform.

Verified User

Employee in Marketing (51-200 employees)

Vetted Review

1 year of experience

Easy way to send group gifts

Rating: 8 out of 10

Incentivized

January 28, 2022

Use Cases and Deployment Scope

Easy way to send out gift cards as appreciation gifts to a large number of employees (over 50) as a thank you. Also used for sending foodservice vouchers given we are all working remotely and have meetings scheduled over mealtime. This enables folks to order food for themselves during our virtual meetings

Pros

scheduling sending of giftcards in bulk
variety of gift card options
customized messages and denomination of gift card value

Cons

Easier way to load a large number of recipients
not having my $$ expire if I don't use them in a timely manner

Likelihood to Recommend

It is a huge time saver if I need to distribute over 150 gift cards to employees in our department at one time vs manually entering each person's email address. The ability to track who has spent their gift card also helps so that I can follow up with them to remind them they have a balance available. The amount that does not get redeemed after a certain period of time, is not lost or wasted and can be used for another group's gifting.

Verified User

Administrative Assistant in Marketing (5001-10,000 employees)

Vetted Review

1 year of experience

Great and simple tool!

Rating: 8 out of 10

Incentivized

January 27, 2022

Use Cases and Deployment Scope

We use Giftbit to send gift cards to employees, prospects, and customers.

Pros

Ability to save templates
Ability to load funds for later use
Ability to manage other users
A wide range of incentives

Cons

Sending international gifts
Cancelling gifts

Likelihood to Recommend

Giftbit is well suited for simple, domestic, gifting. It has the ability to create and share templates, manage multiple users under the account, distribute funds, and preview your incentives. You can also share via link or email, which is great. Where we ran into a roadblock was the ability to send gifts internationally. Other than that, it's a great platform, easy to use, and customer support is quick to respond!

Verified User

Manager in Marketing (51-200 employees)

Vetted Review

2 years of experience

Better experience for us and our customers than manually sending out gift cards

Rating: 10 out of 10

Incentivized

January 27, 2022

Use Cases and Deployment Scope

Sending gift cards to our customers used to be a total headache. I'd keep a manual list of customers we wanted to send them to, then work with a virtual assistant to manually order them via a third-party vendor. Giftbit saved us hours upon hours of time, thanks to its integration with Zapier. I created a Zap that allows tagging a customer in our CRM and like magic they'd get a gift card in their inbox. It didn't take me more than a few minutes to set up.

Pros

Easy integration with Zapier
Professional, not-scammy looking emails
Affordable

Cons

I don't believe the gift cards work internationally, but I may be wrong

Likelihood to Recommend

If you send gift cards to your customers at set points during their customer experience, it's a no-brainer to use Giftbit to automate the process. Their API is great, but the dashboard is easy to use if you need to send a one-off reward to a user or vendor.

Alfredo Salkeld

Marketing Manager in Marketing at Buddha Bee Apiary (51-200 employees)

Vetted Review

1 year of experience

View profile

Giftbit is a great tool to reward staff!

Rating: 9 out of 10

Incentivized

August 8, 2021

Use Cases and Deployment Scope

I used Giftbit, as the chair of our staff morale committee, to send gift cards to staff during the pandemic when we couldn't gather together as a group. Normally, we provide meals to staff throughout the year and because of COVID, we had to get creative with how to boost morale and show appreciation for our employees this past year and a half. We sent gift cards to staff using Giftbit on three or four occasions so far, and it was an easy way to send out a lot of gift cards at a time and the staff loved being able to choose their own restaurant or store.

Pros

It's super easy to buy and send the gift cards. I used the links and they were sent to me right away in an Excel sheet.
There was a good variety of gift cards to choose from to offer to our staff.
User-friendly interface for our staff to use (even the not-so-technologically-savvy!

Cons

I would love to be able to customize the actual gift more by being able to add more graphics, change fonts, etc.
As a nonprofit organization, we can't really afford to lose so much money by people not claiming gift cards, which is why we chose to buy links. Using the links is very time consuming to send out.

Likelihood to Recommend

Giftbit is great to send many gifts at one time. I had a hard time finding anything similar when wanting to reward staff who are all very different as far as personality types, pay grades, lifestyles, etc. Giftbit really had something for everyone and it's easy to send many out at one time if you a lot of staff.

Brittany Houchins

Supervisor of Special Events & Graphic Design in Marketing at Directions for Living (201-500 employees)

Vetted Review

1 year of experience

Thank you for being simple

Rating: 9 out of 10

Incentivized

August 3, 2021

Use Cases and Deployment Scope

We are using it for fulfillment on a project by project basis.

Pros

Simple interface
Low cost of entry
Easy for one off campaigns

Cons

The credits system is a bit complex

Likelihood to Recommend

It's really great if you're doing something like a survey, and want to be able to send out incentives. Especially if you don't do a lot of surveys over the year, and don't need a more complicated system. We were able to link it up with our survey, and have the choice to automatically send them out, or do it manually daily.

We also found a great for small focus group fulfillment, because it can be hard to find a way to do small batches, and this is the perfect system for it.

Verified User

Program Manager in Corporate (51-200 employees)

Vetted Review

1 year of experience

So happy we found Gift Bit for our employee appreciate gift!

Rating: 10 out of 10

Incentivized

July 29, 2021

Use Cases and Deployment Scope

We used Giftbit at the [beginning] of COVID as an employee appreciation gift to our all our associates to thank them for all their handwork during the pandemic.

Pros

Easy to use
Excellent customer service
Several gift cards to pick from
Quick response times from Giftbit

Cons

Honestly I can't think of any improvements at this time

Likelihood to Recommend

Since using Giftbit, I've recommended it to my network when they were looking for a digital way [to provide] gift cards.

Miranda Swope

Recruiter in Human Resources at MetroNet (1001-5000 employees)

Vetted Review

1 year of experience

Giftbit API Integration with Fuel Cycle needs some H.E.L.P.

Rating: 5 out of 10

Incentivized

February 14, 2020

Use Cases and Deployment Scope

GiftBit is used by our org as the digital incentives program connected to a consumer panel run on the Fuel Cycle community platform. Its intent is to be a hands-off rewards mall provider for users on the platform when they want to redeem points for digital rewards. It is used primarily by API but its also used a lot manually (by me) for distribution of incentives to panelists directly when the API (or the Fuel Cycle community platform) fails to redeem or process a reward properly.

Pros

It has a nice email builder for sending messages along with an incentive code to a person.
It segregates my USD balance from my CAN balance at the dashboard level so I can monitor both.

Cons

The reporting is VERY basic.
Templates should be easier to create and re-use.

Likelihood to Recommend

Giftbit is suited for straightforward and repeatable incentives (to tech-savvy users familiar with digital rewards redemptions) and less suited for flexible ad-hoc rewards distributions. Also less suited for API integration with the Fuel Cycle community platform as it causes more problems than it solves. Having moved my panel to the FocusVision Kinesis community platform, I have had ZERO issues with their API integration with Tango Card.

Verified User

Director in Information Technology (11-50 employees)

Vetted Review

2 years of experience

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Reviews and Ratings

Seamless way to deliver batches of gift cards

Rating: 10 out of 10

Incentivized

February 3, 2022

Use Cases and Deployment Scope

For other teams, we utilized their mass template, where you can choose variable data to insert into a larger template and send out as a branded gift card.

Pros

Sending mass brand-templated gift cards
Choosing which type of gift card you want (e.g. Starbucks, Amazon)
Showing metrics for gift cards

Cons

The process of buying credits to then load into gift cards was a little confusing
Would be nice to have an overview of all metrics in one place, like seeing all gift cards opened or unopened instead of only showing in the batches they were sent

Likelihood to Recommend

Verified User

Employee in Marketing (51-200 employees)

Vetted Review

1 year of experience