Google Chat is great for Organizations.
Use Cases and Deployment Scope
Google Chat provides a comprehensive solution for communicating with co-workers within the organization. The comprehensive solution includes being able to direct message, group message, direct message within a group, and programmatic messaging via an API. The platform also allows for private groups where not everyone in the organization needs visibility to the chat. The business needs to have a complete and stable communication platform that is consistent throughout the organization.
Pros
- Direct Messaging.
- Group Messaging.
- Message History.
- API Messaging.
Cons
- Ability to disable chat on my email page when using the desktop app.
- The ability to send a video message instead of text message.
- Simplified tools to manage chat message history and archiving history.
Return on Investment
- The ROI is based on time saved which has been significant.
- Fast communication between team members.
- Integrates with other Google tools.
Usability
Alternatives Considered
Slack
Other Software Used
Google Meet, Google Drive, Google Sheets

