Google Chat is a reliable simple but efficient communication tool that shines within the Google Workspace ecosystem
April 09, 2025

Google Chat is a reliable simple but efficient communication tool that shines within the Google Workspace ecosystem

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Google Chat

I used to use Google Chat for friends/colleagues communication, not within the organization but for using it with outside people. It is really easy to use, you only need a google account, can use gifs, send a good amount of text and we can use it from the phone also.

Pros

  • Communication
  • Easy to use
  • Up to date status

Cons

  • Time response of messages sent
  • Large files attachment
  • Great communication tool
  • Clean and Intuitive Interface
  • Accessibility
  • External Collaboration Limitations
  • Integration with Third-Party Apps (Limited but Growing)
Because Google Chat is a solid and well-integrated communication tool, especially for teams already heavily invested in the Google Workspace ecosystem. It offers a familiar and intuitive interface, making it easy for new users to pick up quickly. However, compared to tools like Slack it feels pretty basic and less customizable.
It doesn't need to much to get started if you have a personal Google account. If you have a business account setup by your organization, you need permissions to use it, however this is something good to have this customizable part from Google Chat. We can create groups, attach files, and have online conversations from the gmail page, in a new window or using the mobile.

Do you think Google Chat delivers good value for the price?

Yes

Are you happy with Google Chat's feature set?

Yes

Did Google Chat live up to sales and marketing promises?

Yes

Did implementation of Google Chat go as expected?

Yes

Would you buy Google Chat again?

No

It is a easy and quick way to chat and send instant message using the Google account, even send files, emojis, create groups. I have used it to communicate even with external people with a personal gmail account and is great to stay in touch with all around. I recommend it for anyone who wants to stay communicated using a google account.

Google Chat Feature Ratings

Project Management
8.0
Mobile Access
8
Search
8
Communication
8.3
Chat
10
Notifications
8
Discussions
8
Internal knowledgebase
7
File Sharing & Management
8.2
Versioning
8
Video files
8
Audio files
8
Access control
8
Advanced security features
8
Device sync
9

Comments

More Reviews of Google Chat

  1. Home
  2. Collaboration Tools
  3. Google Chat Reviews
  4. User Review of Google Chat