Google Chat Reviews and Ratings

Rating: 7.8 out of 10

Score

7.8 out of 10

Community insights

TrustRadius Insights for Google Chat are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Communication Capabilities: Users appreciate the communication features of Google Hangouts Chat, allowing them to interact easily with colleagues through GIFs, emojis, and instant messaging. The ability to engage in lively conversations and express ideas effectively contributes to a dynamic and collaborative work environment.

File Sharing Functionality: Some users find the file-sharing function quick and convenient, enabling efficient sharing of various file types like PDFs, JPGs, and videos. This feature streamlines workflow processes by facilitating the seamless exchange of important documents within teams.

Seamless Integration: Reviewers commend the seamless integration of Google Hangouts Chat with other Google products, enhancing overall user experience and collaboration efficiency. The cohesive connectivity between different tools simplifies task management and fosters productive teamwork across various projects.

Reviews

26 Reviews

Google Chat is a reliable simple but efficient communication tool that shines within the Google Workspace ecosystem

Rating: 9 out of 10

Incentivized

April 9, 2025

Use Cases and Deployment Scope

I used to use Google Chat for friends/colleagues communication, not within the organization but for using it with outside people. It is really easy to use, you only need a google account, can use gifs, send a good amount of text and we can use it from the phone also.

Pros

Communication
Easy to use
Up to date status

Cons

Time response of messages sent
Large files attachment

Likelihood to Recommend

It is a easy and quick way to chat and send instant message using the Google account, even send files, emojis, create groups. I have used it to communicate even with external people with a personal gmail account and is great to stay in touch with all around. I recommend it for anyone who wants to stay communicated using a google account.

Verified User

Employee in Engineering (51-200 employees)

Vetted Review

10 years of experience

Easy chat for small companies

Rating: 8 out of 10

Incentivized

March 4, 2025

Use Cases and Deployment Scope

We have a team of developers and we discuss topics about the projects we have. We attend meetings using the integration add call, and also have channels for every team, it's easy to load in comparison with other chats. Also we can use it directly with Gmail without any application if we want it. I have the app in my phone as well and works perfectly. Has different notification icon when the conversation is with you and other one when is a grupal conversation

Pros

Videocalls
Fast
Not app installation required
Easy to handle

Cons

Calendar task
Integration with third parties

Likelihood to Recommend

If you have a small team and you don't want to use complex business chat that required experience to work with. If you are not looking for third parties integration and just chat

Wolfred Montilla Di Giulio

Full Stack Developer in Engineering at CITRIOM (11-50 employees)

Vetted Review

5 years of experience

Verified on LinkedIn

Google Chat is great for Organizations.

Rating: 10 out of 10

Incentivized

February 24, 2025

Use Cases and Deployment Scope

Google Chat provides a comprehensive solution for communicating with co-workers within the organization. The comprehensive solution includes being able to direct message, group message, direct message within a group, and programmatic messaging via an API. The platform also allows for private groups where not everyone in the organization needs visibility to the chat. The business needs to have a complete and stable communication platform that is consistent throughout the organization.

Pros

Direct Messaging.
Group Messaging.
Message History.
API Messaging.

Cons

Ability to disable chat on my email page when using the desktop app.
The ability to send a video message instead of text message.
Simplified tools to manage chat message history and archiving history.

Likelihood to Recommend

Google Chat is well-suited for businesses. Where it fits in my organization is to maintain communication between teams. Collaboration between teams to solve issues our customers cannot resolve without using Google Chat. Our Organization depends on it. When someone needs assistance from another team in the organization, we use Google Chat to solve this issue.

Scott Weatbrook

Sr Cloud Engineer in Information Technology at Motorola Solutions (10,001+ employees)

Vetted Review

8 years of experience

Google Chat for office

Rating: 10 out of 10

Incentivized

February 23, 2025

Use Cases and Deployment Scope

I am using Google Chat since last 13 years. It works smoothly. I haven't seen any glitch in that. Even my most of friends are using Google Chat for official as well personal uses. It is totally safe tool to use.

Pros

Easy connect
Working in poor network also
Easy Media access
Group chat working fine

Cons

Add some images editing options in chat
Change background images option
Remaining things looks good to me

Likelihood to Recommend

Google Chat is well suited for every organisation, the tool is made for them as well personal usages.

Verified User

Manager in Engineering (1001-5000 employees)

Vetted Review

13 years of experience

Google Chat is your secret weapon for remote productivity!

Rating: 9 out of 10

Incentivized

October 3, 2024

Use Cases and Deployment Scope

Google Chat is an innovative messaging tool that allows users to connect both directly and in groups.

At [...], Google Chat fosters seamless communication and collaboration across teams. As a Business Analyst working in a fast-paced enivornment, I have to rely on Google Chat for instant messaging and group conversations to effectively collaborate with cross-functional teams. We use it everyday to maintain a steady flow of updates, so that all departments stay aligned without the need for meetings.

Since our team member includes remote employees, Google Chat helps ensure that everyone remains connected, regardless of location.

Pros

When discussing about a specific project, I can quickly share google docs or sheets within the chat which helps my team to view the document in real time and they do not have to leave the conversation.
Scheduling a meeting with someone is very easy on Google Chat.
We have remote team members in different time zones and instead of waiting for emails we use Google Chat to quickly discuss anything.

Cons

Google Chat should bring more AI options.
Even with good internet speed sometimes Google Chat is really slow.
When sharing large videos with the team, we often run into the 200MB file limit. We then have to upload the file to Google Drive and then share a link.I wish the file size limit could be increased from 200MB to 1GB.

Likelihood to Recommend

When we brainstorm new ideas for a product feature, Google Chat provides a quick and easy place to exchange ideas.

When managing long-term projects like new brand onboarding, where it's essential to track deadlines, we have to use dedicated project management tools like Monday.com . Google Chat is really helpful for quick discussions but it doesn’t have the features to handle complex projects. For assigning tasks, setting due dates, and monitoring progress, we have rely on tools like Monday.com .

Rezwan Karim

Business Analyst in Information Technology at SaynBeauty (51-200 employees)

Vetted Review

5 years of experience

Verified on LinkedIn

Easy and faster collaboration with gchat

Rating: 10 out of 10

Incentivized

October 3, 2024

Use Cases and Deployment Scope

We use Google Chat in our organization for internal communication across different teams. Keep collaboration in sync we work towards achieving our goals easier. Earlier we were completely related to standard and board meetings which are very hectic when we don't get a conference room to get in touch with one another. bring Google chat we can communicate easily with anyone also a group of people for faster decision-making. Our vision and focus were to mainly interact with multiple teammates keeping communication as the main channel. Now today we use Google chat as a platform to connect engage and make our communication and decisions faster reducing 70% of manual time which again increases the cost of the inventory

Pros

faster collaboration
robust security
compatible
free and secure

Cons

some glitches in the UI
Additional language support
emogis need to be improved

Likelihood to Recommend

To keep communication within your organization and to organize any event where multiple team involvement is needed we recommend using google chat as it has very great features like priority notification. We can add groups and have collective communication that helps in making decisions faster. You can also connect with multiple people over the calls and also easily create a transcript that can be useful for future references. i see in certain areas this is not well suited where you are involved with client calls or customer calls I don't recommend this application as this is not that suitable for large audience or system meaning this have certain limitation in adding total number of people to calls.

Verified User

Consultant in Information Technology (1001-5000 employees)

Vetted Review

8 years of experience

Reliable communication across locations

Rating: 8 out of 10

Incentivized

October 2, 2024

Use Cases and Deployment Scope

Since we don't use other instant messaging platforms like Slack or Teams, Google Chat is a streamlined route to communicating across the team and ensuring that messages are both saved and secure.

Pros

Ease of use
Task coordination across multiple teams
Fluid across multiple locations

Cons

Limited project management capabilities

Likelihood to Recommend

We have two locations, so it's wonderful to be able to instant message across them. It wouldn't be as important in a small business where all employees are in the same room.

Verified User

Manager in Sales (1-10 employees)

Vetted Review

2 years of experience

Nice tool as it comes with G Suite

Rating: 6 out of 10

Incentivized

October 27, 2023

Use Cases and Deployment Scope

We are using Google Chat for day-to-day collaboration within the team. It fulfills our needs for fast communication. Within a Google Suite, Google Chat is not bad. However, if you ever used Slack - Google Chat would be not nice for you at first glance I believe. Mainly because of the missing functionality compared to Slack: e.g., missing automation and bots in my experience, markdown is not fully supported in my experience, creation of the spaces, low/missing integration with other apps (e.g., GitLab) in my experience. However for simple communication - it's not bad. To sum up, Google Chat is ok, if you need to communicate, however loses to Slack in diversity of automation, integration and IMHO usability in my opinion.

Pros

Communication between users
GIFs & emojis
Creating tasks from messages and putting those in Calendar

Cons

More versatile markdown (e.g., adding 2 levels of points, code snippets etc.)
Provide automations and writing bots (same as on Slack)
Improve threads (they are not prominent and easy to lose sight of)

Likelihood to Recommend

If the company is IT comoany and has Google Suite license and wants to spare money on communication tool -> then Google Chat is a really good choice. For non-IT companies, Google Suite can be also suitable option. In all other cases - if the company has at least 3+ IT teams/departments, then it's better to use Slack in my opinion.

Anton Smyslov

in Information Technology at Sunday (51-200 employees)

Vetted Review

1 year of experience

Google Chat: A simple communication and meeting scheduling software

Rating: 9 out of 10

September 18, 2023

Use Cases and Deployment Scope

I use Google Chat for communicating with my team mates and scheduling meetings with them. Its good for simple file sharing and connecting with the team by making chat space and group. It provide simple and easy user interface to do simple chat. The best part is that its come with Google Gmail and we can also install its software for use it.

Pros

Communicate
File Sharing
Schedule Meeting
Create Chat Spaces or Group for team

Cons

In this we can not share large file

Likelihood to Recommend

Google Chat is good for me to do easily communicate with the team mate to discuss about the project by creating group space for the project and get the information about the progress of the project. Its good for immediately schedule meeting to discuss for the doubts and requirements which are needed for the project.

Anurag Kushwaha

Software Engineer in Engineering at Inevitable Infotech (11-50 employees)

Vetted Review

2 years of experience

View profile

Google Chat is your partner when you need to communicate with your team.

Rating: 8 out of 10

March 7, 2023

Use Cases and Deployment Scope

Google Chat is one of the best tools we use in the organization as it is very simple to use. You just need an internet connection, no downloads are required and it does not have restrictions on the operating system you are using. The only issue with Google Chat is that the chat can jump from time time to time therefore it would be good if they can fix it.

Pros

You do not need an account with Google Chat you only need an account with Google.
Technical support is excellent.
There are many videos that explains how to use it.
There is no limitation to the number of people to join the chat.
You can have private rooms for chatting.
You can visualize your chat with a video link.

Cons

Issues sometimes when loading chats. Needs to be fixed.
If Google is down then everything is down.

Likelihood to Recommend

Google Chat is well supported by the company. It is very simple to use. Used it without any downloads. You can use it for free as well at times. Google Chat is good for medium to small sized companies where you just need an internet connection to connect with your team. It is very simple also to use it from your mobile phone.

Verified User

Professional in Product Management (5001-10,000 employees)

Vetted Review

7 years of experience

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Reviews and Ratings

Google Chat is your secret weapon for remote productivity!

Rating: 9 out of 10

Incentivized

October 3, 2024

Use Cases and Deployment Scope

Google Chat is an innovative messaging tool that allows users to connect both directly and in groups.

Since our team member includes remote employees, Google Chat helps ensure that everyone remains connected, regardless of location.

Pros

When discussing about a specific project, I can quickly share google docs or sheets within the chat which helps my team to view the document in real time and they do not have to leave the conversation.
Scheduling a meeting with someone is very easy on Google Chat.
We have remote team members in different time zones and instead of waiting for emails we use Google Chat to quickly discuss anything.

Cons

Google Chat should bring more AI options.
Even with good internet speed sometimes Google Chat is really slow.
When sharing large videos with the team, we often run into the 200MB file limit. We then have to upload the file to Google Drive and then share a link.I wish the file size limit could be increased from 200MB to 1GB.

Likelihood to Recommend

When we brainstorm new ideas for a product feature, Google Chat provides a quick and easy place to exchange ideas.

Rezwan Karim

Business Analyst in Information Technology at SaynBeauty (51-200 employees)

Vetted Review

5 years of experience

Verified on LinkedIn