TrustRadius Insights for Google Workspace are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Ease of Account Creation and Integration: Users have praised the platform for its seamless account creation process, intuitive interface, and effortless integration across various platforms. They describe it as a one-stop shop for maximizing productivity and enabling real-time collaboration among team members.
Secure Email Service with Advanced Features: Reviewers appreciate the secure email service offered by Google Workspace. They highlight features like domain alignment, robust anti-spam measures, efficient cloud storage options, and encryption protocols that enhance their overall experience and ensure data security.
Seamless Integration with Google Services: Many users find the integration with Google services to be smooth and user-friendly. This seamlessness allows for easy sharing of files and documents with team members and clients while also providing customizable controls over file access levels based on individual needs.
The basics of course; Email, Calendar, and Contacts. We use The Drive feature for file sharing and backups of some computer files. Google Photos is a great tool for syncing and backing up photos from your mobile devices. Gemini AI has been a great resource for research and solving problems. It can save a lot of time when you're responding to emails and text questions.
Pros
Email spam filtering is the best thing going.
Gemini AI, along with its image and video tools is the best in class as well.
Sharing and collaborating with Drive works well and is efficient.
Cons
It seems like many people using Workspace aren't aware of all the features available to them with their subscription. Helping users learn to use the features would be a good idea.
Personally, I'm weary of all the naming changes. I wish Google would come up with a name and stick to it for a while.
Likelihood to Recommend
Google Workspace is ideal for small to medium businesses and remote teams that prioritize real-time cloud collaboration and strong, integrated security. It's less appropriate for organizations with a heavy reliance on specialized desktop software, strict data residency requirements, or a deep investment in legacy systems like Microsoft's ecosystem.
We use Google Workspace to collab on docs, create new staff emails, and create departments. We do NOT use the Gemini feature. Our scope is likely fairly limited compared to others because our organization is small and we dont have an HR Department.
Pros
Collaboration on drive documents
Onboarding new email users
Calendar compatibility with those in your Google Workspace
Cons
Ugh please dont turn Gemini on automatically, it's underhanded and sneaky
Please improve your functionality with outlook calendars, we collab with staunch outlook users and it's annoying that you won't accommodate them for the improvement of your users' experience. Just seems petty
Likelihood to Recommend
If you all need access to the same drive and want to make file sharing super easy
We use Google services for all company activities, from document management with Docs, Sheets, and others, to the ability to share files between employees and external users with G-Drive, as well as Gmail, Google Calendar, Gemini, and many more options, all managed from the Google Admin Console. This has made it easier for us to manage users in each G-Suite.
Pros
File management with G-Drive is secure, file loss-free, and easy to use.
Google Admin Console is very good for file recovery, group management and many more utilities.
G-Suite management allows the use of many reliable tools
Cons
They should improve the visuals of the admin console because it is very basic.
Docs, Sheets, and Slides services are light years behind Ms. Office 365.
Permissions cannot be delegated to third parties from the admin console; everything must involve external tools (Okta or BetterCloud) or the user themselves, again years behind Microsoft.
Likelihood to Recommend
You can't delegate permissions to third parties from the admin console; everything must involve external tools or the user themselves—again, years behind Microsoft. This is very complex because they should facilitate these types of tools to compete with Microsoft. Something I highlight is the management of email and G-Drive. Since they are services directly connected to the network and mostly require a browser, emails or files are not lost, since they will always be in a trash can. It has happened to me with Microsoft that files get corrupted and I delete them from OneDrive and they never reappear. However, improving the delegation of permissions to third parties and having a complete tool like Office 365 could allow them to compete in a broader market.
VU
Verified User
Professional in Information Technology (201-500 employees)
We use Google Workspace across a number of facets. We use gmail as our primary email meaning that all internal and external communications are sent through Gmail. I oversee the sales function which involves taking multiple sales and demo calls per day. These are all ran using Google Meet, and I transcribe all calls using Gemini's note taker, and sometimes record calls using the internal call recording function. Utilising Google Workspace means I can utilise all the features of one platform without needing to use other platforms for meets, transcriptions etc. I manage all meetings both internal and external through google calendar, saving me needing an external call calendar. Beyond this, we utilise Google Docs for any documentation that is required, I use Google Sheets for data imports and exports, and all of this is managed with Google Drive.Utilising Google Workspace is incredibly helpful for being able to house everything under one roof, especially as leading a sales function involves the use of different tools for calls, documentations, transcriptions, email etc, so everything being in one place gives me a single source of truth.
Pros
Gemini transcription is excellent for every meeting
Google Meet is reliable and stable for all sales calls
Gmail is consistent and reliable
Sheets / docs / slides has all the necessary features to build purpose driven documents
Drive is easy to use and organise
Cons
Gmail could have easier settings to enable auto filtering on emails
The ability to share your calendar availability through a link (similar to calendly)
Sheets lacks some functionalities that other providers like Excel have
Could be considered a more expensive option on the market
Likelihood to Recommend
I find that google workspace covers all the bases that I would need my day to day work solution to offer. Workspace is perfect if you're someone working in sales who regularly sets up and hosts meetings. The meet solution is reliable, the transcription through Gemini is almost always perfect, and the recording function is easy to use. Calendar backs this up well by being simple and easy to use. Although having the ability to share your calendar link for people to book in meetings would elevate this further. You can also never go wrong with Gmail, it is reliable, has strong spam filters and rarely ever goes down.
On the flip side, despite Docs, Slides and Sheets covering the basic functionalities that you would need to create a good base level of documents, it does lack some advanced functionalities that other providers offer. Especially in Sheets, I use sheets regularly for importing and exporting data for cold outreach, it works perfectly fine for this, but if you were looking to start creating dashboards etc using sheets as the base for this, it can start to get a bit tricky and limited.
I use Google Workspace for almost all my needs at work. The company where I work uses Google Workspace as an enterprise product. I've used Gmail since it's beta days, so I was already familiar with it. But having access to shared calendars makes it so easy and convenient to schedule meetings, and Google Docs is perfect for document collaboration.
Pros
shared calendars
document collaboration
document sharing
Cons
Google docs has some features missing that Word has
Archiving old chats
page formatting options are limited
Likelihood to Recommend
It's an enterprise-wide product, so all my colleagues already use Google Workspace, but sometimes some of my coworkers could use Google Docs more than Word
We use Google Workspace for a number of things across our entire organization. We use it for email and domain control, file storage and sharing internally as well as publicly with clients and partners, and as our primary productivity suite (replaced Microsoft) and collaboration tool. Collaborating across our company has been the biggest use case for us as we are all spread out both in the US and internationally.
Pros
Collaboration across all of our teams
Securely sharing files
Domain management
User management
Office suite productivity
Cons
In some cases it's too many steps to get simple tasks completed
The sharing UI could be improved upon
Likelihood to Recommend
If you are looking for a cost effective way to manage your business, then Google Workspace is for your company. The amount of tools that we have for our team for the cost is the best option on the market. ON top of that it easily integrates in to what most employees are already used to with Google's products like GMAIL, Google Docs, and their other collaboration tools. Unless your company has already invested in an internal suite or you have certain compliance requirements, I can't think of many scenarios where it wouldn't work for large or small teams.
Google Work area is considerably more than simply email. Additionally, it includes a number of useful apps and features. Our teams can connect, work together, and create with Google Workspace. Work productivity and collaboration tools are included: Shared Calendars, Drive for cloud storage, Docs for word processing, Meet for video and voice conferencing, Slides for presentation creation, and Gmail for custom business email are all available.
Pros
maximize productivity
collaborate in realtime
filters to organize your email
Cons
n/a
n/a
n/a
Likelihood to Recommend
Google Workspaces helps you to synchronize every single inbox into one space and then organize it by filters or labels but sometimes it's time-consuming because it needs you to move the unto different applications depending on what you're working on instead of spending it on finishing your tasks that needs to be done that day.
I use it on a daily basis for myself and my business, I also use it for my family and resell it to clients. It is primarily used as a secure business email solution and cloud storage. I find it preferable and more secure than Office 365, and easier to manage.
Pros
secure email
domain alignment
anti-spam
cloud storage
Cons
customer support (terrible)
Partner support (realy really terrible)
downloading mail from external sources
Likelihood to Recommend
I used to love it back when it was google apps and gsuite, except for the partner support (PPS) which has always been absolutely diabolical and incompetent. PPS cannot be contacted by phone at all, only ticket, and it takes them weeks or months to reply to every email. It is the worst support I have ever experienced in my opinion. The tech support used to be good, but now that has gone downhill as well. They have obviously outsourced that to ..., and the support are now completely incompetent (I feel) as a result and have no idea how Google Workspace even works. This is now the case for all Google services it seems. When you contact support, you don't expect to end up providing support to them and having to explain to them how their own product works, but that is exactly what I end up doing because they are so useless. As is typical for outsourced support, you usually get nonsense replies and have to repeat the issue 10 times and tell them to read the email properly over and over again before you get any reply that is actually related to your question.
Using Google Workspace at work, I can link all the platforms I need. From email, calendar schedule, Google meet, and Google drive. It is easy to access and link the tasks to all the platforms we are using at work. By using just one email account, I already have an account on other platforms. It is very convenient for syncing from one platform to another.
Pros
Easy to create an accounts
Integrate to from one platform to another
It's like a one stop shop
Cons
So far its good for me.
Likelihood to Recommend
It is well-suited for work. Like, I can easily manage my schedule from my email to my calendar. I can easily access all the shared files in Google Drive, easy to access Google Meet for meetings. The contacts are already in my account, and I can easily access them. Also, I can contact them through chat. There is no need to sign up on different platforms. It has all that I need.
