Item: Google Workspace
Rating: 10
Author: Verified User

Overall Satisfaction with Google Workspace

Use Cases and Deployment Scope

We use Google Workspace across a number of facets. We use gmail as our primary email meaning that all internal and external communications are sent through Gmail. I oversee the sales function which involves taking multiple sales and demo calls per day. These are all ran using Google Meet, and I transcribe all calls using Gemini's note taker, and sometimes record calls using the internal call recording function. Utilising Google Workspace means I can utilise all the features of one platform without needing to use other platforms for meets, transcriptions etc. I manage all meetings both internal and external through google calendar, saving me needing an external call calendar. Beyond this, we utilise Google Docs for any documentation that is required, I use Google Sheets for data imports and exports, and all of this is managed with Google Drive.Utilising Google Workspace is incredibly helpful for being able to house everything under one roof, especially as leading a sales function involves the use of different tools for calls, documentations, transcriptions, email etc, so everything being in one place gives me a single source of truth.

Pros and Cons

Pros

Gemini transcription is excellent for every meeting
Google Meet is reliable and stable for all sales calls
Gmail is consistent and reliable
Sheets / docs / slides has all the necessary features to build purpose driven documents
Drive is easy to use and organise

Cons

Gmail could have easier settings to enable auto filtering on emails
The ability to share your calendar availability through a link (similar to calendly)
Sheets lacks some functionalities that other providers like Excel have
Could be considered a more expensive option on the market

Return on Investment

Number of sales meetings has increased from 2 to 8, meet is consistently reliable in this regard
Gemini's transcription has allowed for me to easily keep track of multiple deals, whilst saving money by not needing to pay for an external meeting transcription tool.
Reliable functionality whilst on meets has allowed for consistent screen sharing on large calls, meaning that first call conversion has increased by 200%
Being able to share Gemini transcriptions has increased client trust and helped progressed 80% of all sales meetings held

Usability

Google Workspace is incredibly intuitive and user friendly. It's easy to adopt through simple features, for example the prompts to enable Gemini on each call for note taking is reliable, and helps to stop you forgetting to use the feature.

The main reason for a strong rating is the consistency and reliability, whilst there's definitely areas for improvement, for example additional calendar features (sharing), or deeper functionality in sheets. The level that it provides means that anyone adopting it will be able to take full use of features within a day or two. Gmail, calendar and the documentation suite contain all the basic features for a small / medium business to run at a high level day to day, with minimal downtime or learning curves.

Alternatives Considered

Microsoft 365

We selected Google Workspace for it's ease of use and clean UI. Microsoft Office granted does have a lot of features and may be more advanced in certain areas (Excel vs sheets), however for the range of functions we need, google workspace provided the necessary features for an affordable price.

In particular Outlook compared to Gmail is more outdated and clunky, and I have found more issues with Outlook's deliverability in the past than I do with Gmail.

Meet is also much more modern and clean, with useful features like record and Gemini that feel much cleaner than Teams. I have also found that inviting external users (ones that don't use the same workspace as you) is much easier through google meet than teams calls.

Drive also has a much cleaner UI, and easier to adopt than OneDrive.

Key Insights

Do you think Google Workspace delivers good value for the price?

Yes

Are you happy with Google Workspace's feature set?

Yes

Did Google Workspace live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Google Workspace go as expected?

I wasn't involved with the implementation phase

Would you buy Google Workspace again?

Yes

Other Software Used

Slack, Aircall, HubSpot CRM, Apollo.io, ZoomInfo Sales, LinkedIn Sales Navigator, Orum

Likelihood to Recommend

I find that google workspace covers all the bases that I would need my day to day work solution to offer. Workspace is perfect if you're someone working in sales who regularly sets up and hosts meetings. The meet solution is reliable, the transcription through Gemini is almost always perfect, and the recording function is easy to use. Calendar backs this up well by being simple and easy to use. Although having the ability to share your calendar link for people to book in meetings would elevate this further. You can also never go wrong with Gmail, it is reliable, has strong spam filters and rarely ever goes down.

On the flip side, despite Docs, Slides and Sheets covering the basic functionalities that you would need to create a good base level of documents, it does lack some advanced functionalities that other providers offer. Especially in Sheets, I use sheets regularly for importing and exporting data for cold outreach, it works perfectly fine for this, but if you were looking to start creating dashboards etc using sheets as the base for this, it can start to get a bit tricky and limited.

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Google Workspace Review

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