Item: Google Workspace
Rating: 7
Author: Verified User

Overall Satisfaction with Google Workspace

Use Cases and Deployment Scope

We use Google services for all company activities, from document management with Docs, Sheets, and others, to the ability to share files between employees and external users with G-Drive, as well as Gmail, Google Calendar, Gemini, and many more options, all managed from the Google Admin Console. This has made it easier for us to manage users in each G-Suite.

Pros and Cons

Pros

File management with G-Drive is secure, file loss-free, and easy to use.
Google Admin Console is very good for file recovery, group management and many more utilities.
G-Suite management allows the use of many reliable tools

Cons

They should improve the visuals of the admin console because it is very basic.
Docs, Sheets, and Slides services are light years behind Ms. Office 365.
Permissions cannot be delegated to third parties from the admin console; everything must involve external tools (Okta or BetterCloud) or the user themselves, again years behind Microsoft.

Return on Investment

I highlight is the management of Gmail and G-Drive.
emails or files are not lost, since they will always be in a trash can and user can recover them
Microsoft that files get corrupted and I delete them from OneDrive and they never reappear.
Improve the delegation of permissions to third parties
Better Admin Console and something like O365

Usability

This is very complex because they should facilitate these types of tools to compete with Microsoft. Something I highlight is the management of email and G-Drive. Since they are services directly connected to the network and mostly require a browser, emails or files are not lost, since they will always be in a trash can. It has happened to me with Microsoft that files get corrupted and I delete them from OneDrive and they never reappear. However, improving the delegation of permissions to third parties and having a complete tool like Office 365 could allow them to compete in a broader market. They are on the way but they need to improve all those tools because nobody can use desk tools now, only G-Drive is available but they Docs, Sheets, Slides and Gmail in Desk version.

Alternatives Considered

Microsoft 365

Something I highlight is the management of email and G-Drive. Since they are services directly connected to the network and mostly require a browser, emails or files are not lost, since they will always be in a trash can. It has happened to me with Microsoft that files get corrupted and I delete them from OneDrive and they never reappear.

Key Insights

Do you think Google Workspace delivers good value for the price?

Yes

Are you happy with Google Workspace's feature set?

Yes

Did Google Workspace live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Google Workspace go as expected?

Yes

Would you buy Google Workspace again?

Yes

Other Software Used

ScreenConnect, Slack, Jira Work Management

Likelihood to Recommend

You can't delegate permissions to third parties from the admin console; everything must involve external tools or the user themselves—again, years behind Microsoft. This is very complex because they should facilitate these types of tools to compete with Microsoft. Something I highlight is the management of email and G-Drive. Since they are services directly connected to the network and mostly require a browser, emails or files are not lost, since they will always be in a trash can. It has happened to me with Microsoft that files get corrupted and I delete them from OneDrive and they never reappear. However, improving the delegation of permissions to third parties and having a complete tool like Office 365 could allow them to compete in a broader market.

Comments

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Its very good but needs to improve to leave Microsoft services behind.

Software Version